This was my third stay at La Estancia, and it was great. This time it was a faimily vacation with our 3 adult children, and they were amazed, too. The staff was wonderful, from Leo, Angel, Cladia and Iraid at the front, to Juan Jose, Raul, Bernardo, Miguel, Gabriel and Maximo at the restaurants. They remembered my husband and I from previous visits and made our vacation memorable. We are already planning when we can go back!
My only complaint was that there was VERY low occupancy the week (Sept 22 - Sept 29) we were there, so they decided to close La Casona, and give a lot of the staff 2 weeks (unpaid) vacation) 2 days into our stay. Since we had done the all-inclusive option, this impacted us a lot. We were able to go use all the restaurants at Flamingos, but they weren't nearly as good (in quality or selection) as La Casona. In fact, the night we had dinner at the restaurant there because it was pouring out, it took over 1 hour to be served our appetizers and salads. The pool bar was still open, but the poor waiters had to run to Flamingos to get any food that was ordered. We wound up going out for dinner the rest of the nights, which meant we spent a lot more money between cab rides and dinner. The upside was that we found some new, very good restaurants.
I was also disappointed that even after I emailed the manager (twice) when we returned home, I never even got a response. There is no separate email address listed, so the only way to email is the "contact us" link, so it's possible it was never received. It would have been nice to at least get a response. We will go back anyway because the resort, and especially the staff, is so nice.
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- Also Known As:
- Villa La Estancia Hotel Nuevo Vallarta
- Hotel La Estancia
- Resort La Estancia
- Villa La Estancia Nuevo Vallarta