I am sitting on the balcony of our suite at Villa La Estancia now, and am so pleased with our stay here I couldn't even wait to get home to write an outstanding review of our visit.
First, I know the staff here must see hundreds of guests come and go every week, but somehow they all seem to make you feel like you are the only - and most important - guest at the resort. Every staff member has been sincere, genuine and kind.
Demian and Lucio at the swim up bar kept us laughing with fun conversation and delicious drinks, and Mario, Omar and JJ at the pool made sure we had anything we needed for a comfortable poolside afternoon. We've been to many resorts over the years, and its not often that the staff knows you on a first-name basis and greets you warmly by name.
We came in the "off season" (August) and were told that the heat and humidity kept many away from Nueva Vallarta during this time, but found that having less crowds and fewer guests actually made for a better experience. We got our room upgraded upon arrival, and had the balcony all to ourselves (rather than shared) since there were no guests in the suite next door.
The food and beverage Captain Ernesto had a conversation with us at the poolside and explained that the resort ownership is less conerned with occupancy rates, and more concerned with the "quality" of the resort - something we could certainly see and appreciated. Every staff member we encountered reflected what Ernesto had described - a guest's experience here really maters to the staff and they see to it that Villa La Estancia's name is kept in high regard.
We walked around several of the other resorts in the area, and can honestly say that Villa La Estancia is by far the nicest with regards to amenities, grounds, appearance and overall quality. And I simply cannot overstate how warm and gracious the staff is here, and the top-notch level of service provided. We will most definitely be returning to Villa La Estancia again soon, and in the meantime I will be telling everyone what an outstanding experience we had here. Do yourself a favor and visit this resort!
Ask about available upgrades! We were upgraded to a huge 1-bedroom suite for an additonal $47 bucks...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 4, 2012
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On behalf of the entire Villa La Estancia Staff, we thank you for your kind comments.Your congratulations have been extended to all staff members mentioned in your review.
We hope to welcome you back soon at your home by the sea.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.