(May 17-26, 2013) It was our first time in Puerto Vallarta and we happened to pick Riu Vallarta as the hotel of our stay because it is 5 star hotel and it is known as a family friendly place. Overall everything was pretty good. Unfortunately one thing we did not know that the week before memorial day weekend is some sort of Mexican spring brake and they sell this hotel to locals with huge discount. The amount of people who came there was just insane. From restaurant manager we heard that the hotel is designed for 1200-1300 people but on the Friday, May 24 it accommodated around 2000 people. Everything: restaurant, beach and especially relatively small pools were overcrowded. People were standing in line in the restaurant for the pancakes or scrambled eggs which I have never ever seen before in all inclusive hotels. They ran out of towels in the pool by 2-3 pm.
On Sunday morning (the 26) I was jogging on the beach early in the morning and the hotel's beach was so dirty I could not believe it. By the 7:45 -8:00 am when I was done there was nobody coming to the beach to clean it but just one lady from the bar collecting empty plastic glasses from the sand, there were so may of them that she could not carry all of them at once.
The service and staff there friendly, no complains here but the amount of local people ruined the whole vacation impression. We are going to file the complain with Rio too.
- Official Description (provided by the hotel):
- * In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 9-storey building * 3 km / 1.86 miles from various shops * 13 km / 8 miles from the airport * 1 km / 0.62 miles from Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more less
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- Also Known As:
- Riu Vallarta Hotel Nuevo Vallarta
- Riu Vallarta Nuevo