We visited the RIU Vallarta from Nov 2 - 16, 2012. As with most of the reviews I do not have a lot of positive things to say about this resort but will start with the good.
We had a ocean view jr suite. The room itself was nice and clean. Our housekeeper did a good job. but no amenities available. Ask for a bed topper if you want a softer bed.
The staff at the bar in the courtyard were amazing especially Claudia, Jorge and Vanessa. The staff at the buffets were efficient and worked very hard but were quite often overwhelmed as usually understaffed.
Now onto the bad.
The pool: as described in a previous post a cesspool by afternoon with dead bugs and scum floating in the pool. The service at the pool was quite often lacking. Not sure why they call it an adults pool when children are allowed to be around the pool although they are not allowed in the pool.
Ala Carte restaurants: The Steakhouse was terrible both food and service. Sir Georges had good food but horrible service. Nirvana (Asian Restaurant) had good service but greasy chinese buffet.
Alcohol and drinks: Cheap watered down alcohol. The mix they use is very cheap and leaves a bad taste in you mouth. Bottles of wine are refilled with cheap wine.
The hotel fills with locals bussed in from Guadalajara on the weekends who are rude and pushy. The hotel does not open extra restaurants to deal with this or increase staff. Very frustrating.
I would definitely not go back to any of the Riu's in the PV area. Unfortunately the management of this hotel was told over and over by the Canadian and American visitors and really did not seem to care that we would not be back. This is why they are struggling in the first place and having to fill the hotels with locals.
- Also Known As:
- Riu Vallarta Hotel Nuevo Vallarta
- Riu Vallarta
- Riu Vallarta Hotel Nuevo
- Riu Vallarta Nuevo
- Official Description (provided by the hotel):
- * In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 9-storey building * 3 km / 1.86 miles from various shops * 13 km / 8 miles from the airport * 1 km / 0.62 miles from Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more less
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