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“Very inviting surroundings!” 5 of 5 stars
Review of Sea Garden Nuevo Vallarta

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Sea Garden Nuevo Vallarta
Av Paseo de las Moras s/n | Fracc Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Mayan Sea Garden Nuevo Vallarta)   |  
Hotel amenities
Ranked #22 of 26 Hotels in Nuevo Vallarta
Regina, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Very inviting surroundings!”
5 of 5 stars Reviewed 3 weeks ago

We could stay at a more upscale Mayan hotel but we always return to the Sea Garden because we love the smaller size, friendly staff, proximity to the pool & beach and the lovely ocean views. There are many decent reasonable restaurants just a short walk from the hotel, an Oxxo (like 7-11) store just down the street for snacks and a bus stop close by for trips downtown. You can easily walk to a very cool nightclub with variety acts - the Santuario - on the Mayan property. The Sea Garden has an inviting green décor and waterfall in the lobby / main floor area and everything is clean and well maintained. The beds are a bit hard but rooms are large and the one bedroom units with kitchenette and living room are very comfortable for longer stays. The hotel is not fancy but it's clean, comfortable and everything we need except wifi. Disappointingly the hotel still does not include wifi which is pretty well a standard service offering elsewhere. All things considered, we look forward to our next visit!

Room Tip: Ask for ocean view. The lower rooms at one end overlook the restaurant roof.
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  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, 3 weeks ago
Dear EmArJay :

Thank you for providing your comments about your vacation at Sea Garden. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you enjoyed our facilities.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable.

We truly look forward to serving you again in the near future!

Happily,

Sea Garden Nuevo Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Vancouver, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We just came back home and thought for first time to share my experiences about Sea Garden in Nuevo Vallarta.

The goods:
The hotel is one of the best cleaned and maintained that I ever stayed, staff is super friendly and helpfull.
Location is great as it has close access to one of the best beaches in it area. The beach is daily cleaned and gravelled. On the same note the rooms, swimming pool and floors are cleaned very well. Eddie's (breakfast, lunch, dinner) and Les Amis (dinner) are very good restaurants nearby to eat quality food. There are activities on the beach and swimming pool that are kept very well by Antonio and Braulio.

The bads and the odds:
The receptionist will not give you the resort bracelets at check-in time and will send you to the time share peoples so they have a chance to get you into their time share presentation. If you know how to negotiate you will be able to get ~100$ or more in free activities and you will not have to buy any time share at the end.
Make sure you use your "do not disturb card" so that the service people will not come three times per day to your room. The Internet service is expensive and not included while at the end you will be asked for a 200 pessos donation.

We will definitly go back in the future.

!!! The return om Saturday from Puerto Vallarta with United Airlines was definitly a gong-show or a horror story. UA there is masivelly under staffed, they do not have self serve check-in kiosks and after more than three hours+ in line we lost our plane. Finaly we got bumped through alternate and longer routes. We missed our opportunity to do any duty free shopping as we had to run through all the airports to make it home.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, 3 weeks ago
Dear 2015BeachMan :
Thank you so much for choosing Sea Garden for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. It is pleasing to learn that you also enjoyed cleanliness of our accommodations and surrounding premises.

Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We look forward to welcoming you back!

Warmest regards,

Sea Garden Nuevo Vallarta Management.
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Winnipeg, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 15, 2015

Stayed at The Sea Garden for the fifth time,for 2 weeks.Great staff and they treated us as though they appreciated our coming to the resort.The pool is great and has walkin steps great for seniors and little kids.Great location right on the ocean,close to restaurants ,better and cheaper than the resort.. The service at this resort is first class ,Leonardo,bellman,Irene,bar Deli /
desk.I I rented a mobility scooter for the second time as I found this resort very user friendly.if I was to mention anything negative it would be that the resort charges for wifi,when you can go to a bar or restauart near by get free wifi.. We will defineatly stay here again1

Room Tip: ask for an ocieanview
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  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, 3 weeks ago
Dear rickg716 :

We are pleased you chose to stay at Sea Garden for your vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. It will be our privilege to share it with them, specifically the staff mentioned; we are certain they will be happy to receive it. We are glad to learn as well that you liked our pool.

We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you and your loved ones.

We look forward to welcoming you back and continue making your stays memorable!

Happily,

Sea Garden Nuevo Vallarta Management.
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Langley, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 11, 2015

If the Grand Mayan is the rich older relative, the Sea Garden is the money grubbing little cousin. We didn't get the run of the entire Mayan complex but if we attended the "talk" we might be able to, we were told. The laundry facilities charged $10 a load. Too much pressure to attend the "talk". Internet was 250 pesos (approx. $25) a day or 975 pesos for a walk, however if you attended the "talk" you would get it for free. No access to fitness center, unless we attended the "talk."

Room Tip: Rooms facing the parking lot are noisy with the car alarms being turned off when people arm them. T...
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  • Stayed February 2015, traveled with family
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, 3 weeks ago
Dear caroljohnson2015 :

Thank you for taking the time to provide us your feedback about Sea Garden.

Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. We would like to point out as well that our prices are competitive compared to other resorts.

We are grateful for your feedback.

Warmest regards,

Sea Garden Nuevo Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delta, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 11, 2015

Great location, nice pool area right on the beach, then you enter your very basic and dated room, however very clean, and then try to lay on the bed to sleep and find that its hard as rock and the pillows are like sacks of potatoes!!! Very nice staff.

Room Tip: Wi-fi is $25 per day! Pay for bottled water and don't depend to sleep very well.
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  • Stayed February 2015, traveled with family
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, 3 weeks ago
Dear TTown56th :

Thank you so much for choosing Sea Garden for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our pool.

Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We look forward to welcoming you back!

Warmest regards,

Sea Garden Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
65 reviews 65 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 26, 2015

First the good. The staff at this place is incredible. This property does not deserve help this good! They bend over backwards to make your stay great. The pool is nice and clean, the restaurant help is very nice and the property is the closest to the beach in Nuevo Vallarta. The activities employees get involved with the guests and Pablo the poolside bartender is as good as it gets!
Now the not so good!!! When we arrived we were checked in to a view of the parking lot after being told by RCI that because we were platinum members that we would be upgraded to oceanfront if any rooms were available. Well, there were rooms available but not for anybody through RCI or anyone including myself that was willing to pay extra for oceanview. We were told that thee rooms were only available to those who attended the Lyin Mayan Timeshare presentation. Well, we didnt come 1500 miles to look at the parking lot so we went. We were told we were only obligated for 60 minutes after the fattening up breakfast. So about 70 minutes after we ate, my wife and me got up to leave. That went over like a floater in a punch bowl! A supervisor started jumping all over me and I told him we filled our end of the bargain and we were out of there. Oh but wait! There were another two on us as we got our certificates at the check out desk. We did survive but I will take bamboo thru the cuticles before I will endure that again. The new room with the view was nice though even if there was only about a 12 in wide balcony. There is no gym and this is not a luxury hotel, but it is a good solid 3 star with great help!

  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, February 12, 2015
Dear DocDawg :

Thank you so much for choosing our Sea Garden for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our pools and activities.

For that reason, we are shocked to learn about the inconvenience experienced during your stay. This highly exceptional occurrence will be shared with the appropriate area since we strive to make each and every one of our guests feel cared for, appreciated and respected.

We hope to have an opportunity to welcome you back in the near future.

Sincerely,

Sea Garden Nuevo Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 3, 2015

We had a lovely time at the Sea Garden, and eating at all of the restaurants at the Mayan Resorts. The pool at the Sea Garden is not enormous, and the oddity of the Sea Garden is (since it is sort of the least-luxury of the Mayan suite of hotels) is that you are only allowed to use the pool directly in front of the hotel, which is fine but doesn't have the bells and whistles that the other pools had.

You do, however, from the Sea Garden, have total use of all of the other amenities of the Mayan resort (spa appointments, bars and restaurants, shopping, and a generally beautiful landscape to walk around).

The restaurants varied drastically in price--there were a few that were priced modestly and then several that were quite expensive. In total, it was not a thrifty place to eat and drink, but the food and service were all very good. The hotel wifi was also expensive but reliable.

The hassle of the high-pressure sales breakfast was a low-light of our trip, for sure. We found the sales tactics to be somewhat dishonest (primarily that they highlighted a RESALE value for vacation weeks that seemed to be entirely fabricated, and inaccurate when you look at timeshare resale websites). Sure, it was worth the 10% discount at restaurants (and the free breakfast) to hear the presentation, but the presentation was lengthy and difficult to leave.

Overall, however, the Sea Garden provided us with a lovely honeymoon in paradise and we would definitely recommend it to others. If cost were not an issue though (or if we could find a competitive deal) we would probably try one of the other properties on the resort) with a more central location and better pool.

Room Tip: Half of the rooms overlook the beach, and the view is gorgeous. Half the rooms overlook the back of...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, January 21, 2015
Dear Max A:

We truly appreciate the time you have taken to share with us your impression about your stay at Sea Garden. Congratulations on your marriage and we are pleased to learn you enjoyed our food options.

Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. We would like to point out as well that our prices are competitive compared to other resorts.

We are grateful for your feedback.

Warmest regards,


Sea Garden Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sea Garden Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Mayan Sea Garden Nuevo Vallarta)
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#18 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$
Number of rooms: 180
Reservation Options:
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Also Known As:
Mayan Sea Garden Nuevo Vallarta Hotel Nuevo Vallarta
Nuevo Vallarta Mayan Sea Garden

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