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“Great experience at the Mayan Sea Garden” 4 of 5 stars
Review of Sea Garden Nuevo Vallarta

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Sea Garden Nuevo Vallarta
Av Paseo de las Moras s/n | Fracc Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Mayan Sea Garden Nuevo Vallarta)   |  
Hotel amenities
Ranked #23 of 27 Hotels in Nuevo Vallarta
Lyndhurst, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great experience at the Mayan Sea Garden”
4 of 5 stars Reviewed March 29, 2014

Just came back from our seven day Mexico vacation. We stayed at the Mayan Sea Garden it was great. The staff is wonderful they go out of there way for you, the rooms are very clean and the grounds are beautiful. it is quiet and not alot if people. We have stayed at the Grand Mayan before I would rather stay at the Sea Garden with not alot of people. There is a restaurant there the Rumba great food ad drinks. There are also good restaurants within walking distance by the Marina. I will be going back.

  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, June 26, 2014
Dear Teresa L:

We are grateful for your taking the time to write a review about your experience while staying at Sea Garden. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.

Happily,

Sea Garden Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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189 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Kingston, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 16, 2014

Loved the proximity of the hotel to the pool and beach. When we went next door to the Grand Mayan it was quite a hike to get from one place to the next since it was so big. If one of our family members needed to go to the room it was very quick. We were on the second floor at the end and could watch the rest of the family at the beach.
We had a 1 bedroom suite which had a simple bathroom, kitchen area and king bed. Two teenaged boys had their own beds(couches) in living room
All staff were very helpful from the concierge to the front desk and pool staff. We were given great advice on where to eat like the locals. Good cheap food.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, June 26, 2014
Dear Pinksandles:

Thank you for taking the time to provide us your feedback about your past stay with us at Sea Garden. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable.

We truly look forward to serving you again in the near future!

Happily,

Sea Garden Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
1 review
4 of 5 stars Reviewed March 12, 2014

We just returned after spending 4 weeks at the Sea Garden and have nothing but good things to say about it. The food, the cleanliness, the staff - were all wonderful. There are a LOT of restaurants in the area to choose from and we had a great meal almost all the time. We went on the Timeshare presentation and our Member Specialist - Craig R - was great!! Very personable, knowledgeable and if he didn't know, he got the answer for us. Enjoyed our time with him. Definitely plan on returning next year.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, April 12, 2014
Dear Diane D :

Thank you for providing your comments about your vacation at Sea Garden. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, you perceived the resort’s cleanliness and we are grateful for your kind words about our staff's service, as they work very hard to achieve excellence. We are certain Craig will gladly receive your feedback.

We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you and your loved ones.

We look forward to welcoming you back and continue making your stays memorable!

Happily,

Sea Garden Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 11, 2014

Hello - I am a long time Mayan owner and though I have been to most of the properties, love Nuevo the best. We were at the Buenos Aires restaurant right down the street from the Mayan property. I had a choking episode with a piece of meat - so after the Heimlich maneuver, my already thin esophagus, was closed even thinner. I quickly cabbed it back to the Mayan property, they called the doctor, as at the Grand Mayan, they have a doctor's office. It did take him a few minutes to get there, then decided I should be taken via ambulance to the hospital - which is right across the street from where the cruise ships dock. I think the doctor charged around $50 at the hotel and even though I did have insurance, I think the bill with x-rays and exam., was under $300 and they took very good care of me and had a pharmacy right on premises for medications (I think about $40). My husband had an earlier episode on a different trip, where we needed a doctor to come to the room at the Mayan Palace, and I think that was $65 and they added the charge to our room bill.

So possibly the person whose comments I am replying to - maybe when they said 1000 - they meant pesos?

And I believe, while on property, besides some of the pool restrictions to Grand Mayan and/or Bliss, you are entitled to use any of the restaurants on the full property

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orillia, Canada
Level Contributor
98 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed March 3, 2014

We recently spent a week here as we have done before and again, very much enjoyed our stay. The property is small and very well maintained. Staff is very friendly.
It's located right on the beach. just south of the Marina. There is only one restaurant but they also have a poolside grill for lunch and snacks. The food is very good.
A big plus is their Laundry room with washers and dryers available for a small charge.
There are a number of great restaurants within a few minutes walk.
We have always enjoyed our stay here .

Room Tip: Would suggest requesting an ocean view room as the sunsets are magnificent. 3rd floor or higher.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, April 12, 2014
Dear russell85 :
We are glad you have decided to post a review as it helpful to further enrich our performance and give other travelers a better idea of what to expect when staying at Sea Garden. We are delighted to know you that you enjoyed our facilities and meals and thank you as well for your kind comment about our staff, as we consider them one of our biggest assets.

We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you and your loved ones.

We look forward to welcoming you back and continue making your stays memorable!

Happily,
Sea Garden Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 25, 2014

I have no idea what Katie D was talking about in her negative comments about the staff. They were excellent ! This hotel is well placed amongst the Mayan hotels because of the restaurants in the immediate area. Yes The Bliss and The Grand Mayan are very beautiful, but they are huge and you are more or less limited to their restaurants which are very expensive. The Sea Garden has its challenges ie: very hard beds, no balconies and no mini fridges in the studio suites but overall, the best option in Nuevo. The food at the hotel's Rumm ba restaurant is very good but a tad expensive. There are several restaurants near by so check them all out. Eddies and Elbarracuda were our favorites. But, with the exception of Elbarracuda, the service at every restaurant was way beyond SLOW! I don't think they have invented a word yet for this type of slow. The people were very nice and most of the food was very good, but it just took a long time for a meal. If you go to Vallarta, you have to go on the Rythims of the Night Tour. You can read all about it on line but we would definitely recommend it. Overall it was a nice vacation but having gone to various places throughout Mexico (8X) the Mayan Riviera is still our favorite.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, April 12, 2014
Dear bfill:
We truly appreciate the time you have taken to share with us your impression about your stay at Sea Garden. We are happy to learn you enjoyed our facilities and all our staff was welcoming and pleasant as this is what we strive for every day.

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation.

We truly look forward to serving you again in the near future.

Happily,
Sea Garden Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Easthampton, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 23, 2014

While staying at the Grand Luxxe, we ventured out one morning to explore what was down the road from our resort. We found the Mayan Sea Garden after ten minutes or so. We decided to check it out since we had never been to this resort before. We were impressed with the colorful lobby with it's waterfall. Soon after we arrived, we ran into the Rumm-Ba snack bar. After reading the menu we went inside to check it out. Once inside we were cheerfully greeted by the restaurant's manager, Mauricio. We informed him that we had already eaten and were just there to see what they had to offer. He informed that they offered a discounted breakfast buffet between the hours of 7AM to 9AM. After we toured the establishment, we assured him that we would be back for breakfast sometime during the week. When we came back later that week, we were greeted by one of the waiters whose name was Socrates. (his parents must have loved the classics). He asked if we would like to be seated inside or outside. Since the weather was beautiful, we chose to have an alfresco breakfast. From the patio we could see the pool and the beach. The Sea Garden is a relatively small resort, so your view from where we were seated was all encompassing. It was beautiful. Socrates was both friendly and efficient. We enjoyed him immensely. Soon after we had been seated, Mauricio came over to welcome us back and was happy that we decided to try out his restaurant. They offered a nice buffet with a variety of Mexican and American dishes. And of course there was juices, really fresh pastries, cereals and a omelet station. When we were ready to leave Mauricio informed us that there was going to be a Fajita Night that Friday and a Pasta Night on Saturday and asked if we would like to attend. We made reservations for the Fajita Night.

When Friday arrived Mauricio greeted us with a cheerful smile and escorted us to our table outside. It was fantastic!! The salad bar was immense with all sorts of vegetable and salads. The fajitas were made to order and your choices were beef, chicken, pork, fish or any combination you desired. You were also given flour tortillas with which to create your fajita. The finishing touch to the meal was an elaborate dessert table laid out with colorful and appetizing items to tempt the palate. What we particularly enjoyed was the fact that the deserts were cut into nearly bite size pieces. This made it possible to sample several items, which wouldn't be as easy otherwise. Throughout the evening Mauricio constantly made the guests feel at home and welcomed.

Since we were in the area for four week we went back for breakfast and also tried their lunch menu. It was at lunch when we met Irene, who we found a charming waitress. Her service rivaled that of our servers when we ate out at home.We were never disappointed with any of the meals or service we received when we visited the Rumm-Ba. I only hope that the administration personnel of the Mayan resorts in Nuevo Vallarta realize the contentious manager they have in Mauricio. We look forward to going back to the Rumm-Ba snack bar the next time we are staying in Nuevo Vallarta.

Room Tip: Not applicable. We stayed at another Mayan Resort..
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, April 12, 2014
Dear spirit13_13 :

We truly appreciate the time you have taken to share with us your impression about your stay at Sea Garden. We are very pleased to learn that you enjoyed our food options and took advantage of the promotions available during your stay.

We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Mauricio, Socrates and Irene will gladly receive your feedback.


Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.

Happily,

Sea Garden Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sea Garden Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Mayan Sea Garden Nuevo Vallarta)
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#17 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$
Number of rooms: 180
Reservation Options:
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Also Known As:
Mayan Sea Garden Nuevo Vallarta Hotel Nuevo Vallarta
Nuevo Vallarta Mayan Sea Garden

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