This resort shows its age. There are no balconies, so enjoying time outside your room must be done in public spaces. Our biggest complaint was the incredibly loud air conditioner turbines that provided cooling to the enitre building. We were put in a room near one of them and it was so loud (even with the windows closed) that you could not hear the TV without turning it way up. It sounded like a freight train going by. We requested a room change and was given one that only reduced the noise some.
At least half the 1 bedroom units do not have an ocean view. The units all cost the same, so be sure to request and ocean view if you prefer that. The housekeeping staff are basically good. However, I don't think our room was swept once during our stay. There was a bug that lay on the floor for at least 4 days after which I finally disposed of it. The floors felt sandy to my bare feet most of the week. Otherwise the cleaning was fine. The young woman who came and turned down our bed at night was the happiest person I have ever met. She made us smile every evening.
Had a problem with our in room safe. It wouldn't lock. We had to wait around for a full morning to have them get a new door and install it only to have that one not work either. After all that they decided to replace the safe which took about 20 minutes. Why didn't they do that in the first place and deal with the broken one on their time. They wouldn't work on it unless we were in the room. They let the maids enter our room without us there, so couldn't figure out why they wouldn't let the maintenance guy be there alone.
Food was good in the restaurant and they were very accomodating with any special requests. Pool are and beach are nice. Might want to bring bug repellent for the sand fleas.
The desk staff was friendly and helpful. However, we were surprised that we were charged for the bottled water in our room. Would have been nice if they had put a note on it saying that it would be 400 pesos if we used it. You can get bottled water in almost any nearby store for half that price!
Would I go back? Maybe, but only if I could pick my room
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- Also Known As:
- Mayan Sea Garden Nuevo Vallarta Hotel Nuevo Vallarta
- Nuevo Vallarta Mayan Sea Garden