First the bathroom sink fell on my foot on the second day we were there. It took them over 3 hrs to move us to a different room, first they wanted us to wait till the morning until they could get some "glue" to fix it. In the second room, on the 4th day when we came back to the hotel that night the whole bathroom floor was flooded. same thing it took them until the next morning to have anyone come and look at the problem. safety was not their concern. finally the next morning after 12pm the problem was fixed and the water was finally cleaned up... but a whole day of outings was wasted. Not to mention that all our dirty clothes were wet and the hotel washer and dryer costs $16 with a $10 for deposit. still nothing was done to try to compensate us, even though plenty of complaints were made to the manager and supervisors. Because most of their guests are nationals costumer service is not their concern. I have picture for the sink, i will post later.
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- Also Known As:
- Mayan Sea Garden Nuevo Vallarta Hotel Nuevo Vallarta
- Nuevo Vallarta Mayan Sea Garden