Along with 6 other families from our hometown, my family and I vistited the Grand Mayan for a week in November 2006. We had 27 people in all. 6 of the families each stayed in 1 bedroom suites, while my family of 6 stayed in a 2 bedroom - 2 bathroom suite. For the second year in a row, from the time we made our reservations in May, we requested that each of our 7 units be ocean view rooms and located in proximity to one another as to avoid kids running from one end of the resort to another to visit each other. And for the second year in a row, our request was not accomodated. Upon check in, our pre-assigned rooms were all looking out at the parking garage, and were literally scattered on every floor and tower of the property. It took nearly an hour, and several self described "managers/supervisors" to resituate our rooms to be at least in the same tower. NOT THE SAME FLOOR NOR OCEAN VIEW, however. The musty smell, or mildew smell that I see reported on several of the reviews was more apparent in some of the rooms than others, but truely is a problem. I suspect it is a result of the extremely high humidity that we experienced on our visit this year. One of our bedrooms was worse than the living room or second bedroom. I just left the sliders open. My sisters room was over the top with the smell, and complained that she felt like her clothing was taking on the same bad smell. Other areas that I would describe as less than desirable would include the lack of dining options at the GM. The Samba's menu just misses the mark and is over priced. We did the breakfast buffet only once, its too expensive and again the selection or quality of food is not worth the near $20 price ticket. Like many before me has suggested, make a stop at Wallmart or Mega foods and stock up with groceries for your own kitchen. While the refrigerators in the rooms are bigger than a college dorm frig, they're not full size so don't go over board. The kitchens are adequately appointed with about everything else though. Another bone of contention that I would express is the distance and time of travel to PV. Several nights we went into PV for dinner around 7pm. There aren't many choices in Nuevo. But the traffic going into town is absolutely horrible. It was taking anywhere from 45-55 minutes to make the short trip to downtown PV. Leaving the city around 10:30 was no problem and were able to manuever back to the GM in 20 minutes. Since we had such a large group and the cabs are small in this area, we pre-arranged transportation before we ever landed in Mexico. We chartered a bus for 5 nights. It was great, it was a tour style bus that could accomodate up to 45 people. It allowed all of us to be able to travel in a single group, and for less than what we would have paid 7 or 8 cabs per trip. But the accomodations totally offended the taxi union who protested and stopped the bus at the gate of the GM on day 2. As many as 9 or so white cabs surrounded the bus and refused to let it pass, causing about a 30 minute delay. The police came and an argument between the bus driver, cab drivers and police ensued. Soon the manager of security of the GM showed up (a very large man). He seemed to be able to capture the attention of the cab drivers the best. Shortly after his intervention, the cabs moved aside and let us pass. The next day we were stopped by the cabs again. However they detained us for only a few minutes before the police that were already on site faciliated clear passage for us. After that we didn't experience anymore problems from the cabs. All of this aside, in the overall big picture of our Grand Mayan experience, these negative aspects of our visit can not begin to pail the numerous positive attributes of our vacation, nor is that my intent with my objective report. absolutely there is room for improvement on the areas that I have mentioned. But on the other hand the Grand Mayan is awesome in more areas than not. I travel a lot with and without my family. The GM pool is by far the nicest that I've had the pleasure to see and use. The water sparkles, looks to be clean, doesn't smell from too many chemicals, or lack of chemicals, the walls and edges are clean of rings, scum or foam that is present on dirty pools. The water didn't turn my blonde hair kids TOO green, but after numerous hours each day in the pool, some discoloration is to be expected. The lazy river, water slides, wave pool were all GREAT! The swim up bars were well occupied by my group and service was good. Poolside drink and lunch service was definately acceptable and very convenient. I probably could have bought a timeshare with what my family spent at the poolside, bar and icecream cart!! But we're on vacation, so what the heck! I love the rooms at the GM. They're big, lots of beds, full kitchen, contemporary decor, tvs in each room, big bathtubs and seperarte showers, and KING size beds. I can't tell you how many Mexican resorts that we've stayed in that have only FULL size beds. The beds were comfortable too. The private plunge pool on each deck is a nice feature, but honestly in 2 years we've never used it. It drains and refills automatically each day, which is nice to know. But it's a bit cold. I'm a clean freak and can pick apart any hotel room. But I had no complaints on the housekeeping with our room, this year or last. Don't go home with dirty laundry, while many things might be over priced laundry service isn't! $6.00 per load, washed, dried and folded ... with lots of fabric softner. Overall the entire resort is extremely clean, halls, rooms, pool, common areas, landscape, restrooms, martini bar, its all very clean. The beach in front of the GM is nice too. However be warned, the pools are so large and to get to the beach you have to walk through the pool area. And it's a meandering route, so it's not right at your door. But the beach is definately worth the walk, and the pool is definately worth the space it occupies. It would be a cold day in another place before I used a single minute of my vacation time for a timeshare presentation. So with that said, I can't respond to the numerous reports made regarding the pushy salespeople. But I can say this, WHY? Why would anybody purchase a timeshare when they're so readily available for rent? The internet is where I've found all 7 of our rooms for 2 years. We've paid about $1100 for 1 br, and $1400 for 2 br. But I've found numerous people willing to rent their week for $1,000. And I'm not obligated to pay annual fees for nearly the rest of my life. This place is awesome. Unless I find another place with just as much to offer, my family will definately return to the Grand Mayan in Nuevo Vallarte.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.