This resort is huge, with lush grounds, several good restaurants, many pools, good beach area, great service, excellent views of the town and the mountains beyond, romantic sunsets, and a nice room - almost paradise. We enjoyed our week very much, so i don't want my complaints to seem too harsh, but here they are: (1) All the water and lush landscape over this expanse translates to mosquitoes - so bring repellent! We had a great meal with a beautiful sunset outside at the seafood restaurant, but the mosquitoes had their feast as well. I had several bites but my wife's legs are full of bites (over 40) and she can't stop the itching. (2) They have a great system for tracking meals and costs, so I can't figure out why check-in and check-out take as long as they do. We had no problem but it seems many others did because the people in front of us in the lines took a long time. (3) they could make the beds more comfortable - we slept okay but the beds are hard and not as comfortable as other resorts in this class.
This is a kid's paradise, so those of you travelling with kids should love it - there's a pool with all kinds of slides and things to climb on, a kid's play house, a wave pool, a lazy river where you can float with tubes, a trampoline on the beach, etc. We are just an older couple so the amount of families with lots of kids were almost too much for us; however, the resort is so large that its big enough for everyone.
We dine out entirely and we thought all the restaurants were very good. Our favorites were Epazote (the Mexican restaurant), Punta Arena de Pescados (the seafood restaurant), Gong (the Asian restaurant), and the Custom Burger place (but much more than good burgers!). We ate at the Italian restaurant twice (only one we did twice) and the first time was excellent - some of the best calamari we've had - but the second time the calamari was the worst we've had! The Samba restaurant is great for breakfast and the Ola Mulato Snack Bar has excellent fish tacos. There were other restaurants at the resort in which we didn't dine. Nuevo Vallarta is closer to town than I realized but we did not go into town because we've been there many times before and the food and service were so good at the resort.
The room was spacious with a great balcony with soaking pool and excellent views of the grounds, ocean, mountains and downtown. Caution here: we are Grand Mayan owners so i am not sure all views are this good, but we don't think there are any bad views. We like the separate living room with a second entrance to the bathroom and multiple sinks. Also, there were two closets, with plenty of hangars for us. The bedroom has a separate seating area as well. The ceiling fans were appreciated.
I enjoyed the golf course on the property and was glad caddies are required - I would have been wrong on a lot of yardage and green reads.
We enjoyed outstanding service everywhere. The place is on the expensive side, but no worse than most all-inclusive resorts of this caliber. There are carts that take you to the various hotels and facilities on the property. Just bring your Off with your sun tan lotion and a touch of patience, then lay back and relax!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.