I read many of the tripadvisor reviews for the Grand Mayan & had a good idea of what to expect before I booked my room. Some of the bad things written about the Hotel are true, but the good far outweigh the bad if you can deal with the few negatives. I am not a timeshare owner, but rented someone elses 2 bedroom suite for a week through grandmayan.net during the second week of January 2013.
When you arrive at the Grand Mayan, you will need to give your luggage to the bellboys, walk from the parking lot over to the Santuarium (an open nightclub resort area) & take a shuttle to the entrance of the Hotel. This seemed like a minor inconvenience, but wasnt bad once you got used to it. There was also the option of walking the distance of about one block from the Santuarium to the Hotel if you preferred. The overall size of the resort seems overwhelming at first, but was easy to get oriented once you walked around a bit.
The line to check in wasnt bad & the overall process took about 15 or 20 minutes total. The timeshare sale was my biggest fear, since I had read many reviews about how awful it was & I knew to expect it. Once you finish with check in, they require you to meet with a salesperson to get your wrist bracelet, which serves as your room key. When we met with the salesperson, we were informed that since we are not timeshare holders, the presentation was optional. We politely listened to a few minutes of the benefits being offered if we agreed to the presentation, quickly declined & requested to cut the meeting short so we could go to our room. The salesperson was courteous & polite, gave us our wristbands & let us go. When we asked if it was necessary to wear the wristbands the whole time, she informed us we could take them off but we needed to keep them with us for identification & room access, which was reasonable. The sales staff persisted by calling us the following morning at about 8:30 am & even though I requested them not to call back again, they continued to call the next day. Since a daily early morning wake up call became very annoying after 2 days, my solution was to disconnect all of the phones in the room.
We rented a 2 bedroom suite which was very nice, but one of the rooms did have a very musty odor almost like sewage gas when we walked in. This seemed to be due to either the air conditioner or a plumbing chaseway access door that was in one of the bathrooms. Either way, our solution was to turn off the A/C, open all of the windows to let the room air out & keep the bathroom doors closed. Leaving the A/C off did'nt bother us much since the temperature was in the low 80's, but would have been a major inconvenience during the hot summer months. The beds are definitely hard as a rock, but we slept fine.
The grounds are very beautiful, with a nice open nightclub atmosphere at the Santuarium, many different swimming pools with plenty of open lawnchairs & sunbeds, pretty walkways, attractive landscaping & a nice beach nearby. The lazy river is fantastic & the waterslides & kids play area are great! There are lots of activities for kids & adults, plenty of places to explore & we never had a problem with any of the resort facilities. The service is excellent & the staff are very friendly. The housecleaning does a great job, there is lots of security, the bellboys & valet parking were all very professional.
The ongoing construction is good & bad. The good is that many new things are being built, the bad is that they start jackhammering at 9 am in the morning each day for about 3 hours. I am not sure why this couldnt have been postponed until later in the day at a hotel where people are trying to sleep in, but there are a few poor management decisions that became noticeable with the small details. I am going to give them the benefit of the doubt that these things are temporary & that more improvements are on the way, although between the sales phone calls & early jackhammering a pair of earplugs would have came in handy.
Since I knew not to expect an ocean front room, our view of the backside of the hotel was actually quite nice. We were overlooking the golf course, Santuarium & estuary, which looks like it will be very pretty when the construction is completed. You could also enjoy the sunsets facing the beach from a viewing window they had in the elevator lobbies.
We found the food to be average at the few resort restaurants we tried, so we decided to buy breakfast items at Walmart & eat dinner in Puerto Vallarta, which saved money & gave us an opportunity to enjoy more local fare. We had great meals at Melissas's, Los Adelitas, Victor's Place & El Set restaurants.
Since check out time was at 10 am in the morning, I decided to check out the night before to save time. They had given us a notice that early check out could be done between the hours of 6-8pm, but when I went to the front desk at 10 pm, they gladly took care of my check out the night before with no lines & presented me with a clear, accurate bill of my expenses. It was very convenient & I was pleased with the overall simplicity of the check in & check out process.
Overall, I enjoyed my stay at the Grand Mayan, made some great memories with my family & really had a great time. Knowing in advance of what negative things to expect from reading the tripadvisor reviews made my experience more relaxing. I would recommend the Grand Mayan to anyone who can tolerate the minor inconveniences that come along with the experience. We had a very nice vacation & I would gladly go back again in the future.
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- Also Known As:
- Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
- Wyndham Nuevo Vallarta
- Grand Mayan Resort Nuevo Vallarta
- Grand Mayan Puerto Vallarta