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“The Grand Mayan...over built and over priced” 4 of 5 stars
Review of The Grand Mayan Nuevo Vallarta

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The Grand Mayan Nuevo Vallarta
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4.5 of 5 Resort   |   Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico   |  
Hotel amenities
Ranked #10 of 24 hotels in Nuevo Vallarta
Littleton, Colorado
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“The Grand Mayan...over built and over priced”
4 of 5 stars Reviewed November 22, 2012

The Grand Mayan is a spectacular resort complete with a network of swimming pools, activities, and located within walking distance of the ocean. I found the resort to be overwhelming with over priced food ($15.00 Hamburgers, $25.00 buffets) and limited restaurants. And beware because the place is crawling with time share sales people, sharply dressed, polished, and ready to hook you in. Certainly stay at the hotel for the experience but head to downtown Puerto Vallarta via the bus (13 pesos) or cab (200 pesos). Look for the McDonalds and use that as a starting point for food. Across from it are a couple of local cafes, up the hill from it is Barcelona Tapas, Pipi's. And for desert (or dinner), head down the street to La Cigale....yummy! Also, within walking distance of the hotel near the marina is a small cafe called E-Studio. Very reasonable and delicious!

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
Date | Rating
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  • French first
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English first
Albuquerque, New Mexico
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 20, 2012

You could not want for a better place to spend a vacation. The Grand Mayan is certainly luxury and I cannot say enough about the staff. The room service, the waiters, the maids and especially the activity staff are all top notch. This location is probably one of their largest and there is something there for everyone. While they were fully booked you could always find a place in the shade to sit and there were so many chaise loungers on the beach there was never a problem. We love it there but one caveat. DO NOT accept a free breakfast and a 10% reduction in you bill for attending the presentation. You will loose a day of your vacation. The breakfast might end up costing you thousands. They are very skilled at pushing you toward upgrading your facility. You start out a a perfectly nice place and then find out there are certain amenities that are off limits to you. OK, so you trade up to the Grand Mayan but the trouble is they keep moving the goal line. There are always plenty of people who, for them, money is not object so they trade up and once more you feel like the poor relations. This is a sales tactic and don't let it fool you. It is perfectly alright to say, "No thank you" when asked if you would like to attend a presentation. They will offer day trips, a bill reduction, a spa treatment, etc. but we advise not to accept. Enjoy your vacation and the beautiful Grand Mayan and be satisfied with that. You don't need to hob nob with the money bags crowd, who by the way are not having the fun that is supplied by the Grand Mayan.

Room Tip: Naturally everyone wants to look out at the ocean but that is not possible. I do think if you are an...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 19, 2012

We had a two bedroom unit at the Grand Mayan. Amazing property with a hard sell approach. We booked into the time share presentation not just due to the pressure they put upon you at check in (which they did) but because we actually were interested in their program. Skipping ahead through the mandatory at length nicities and breakfast to get to business, we made an offer (this is the very condused version to this point) - they wouldn't accept the offer without my husbands drivers license and credit card. When the offer inevitably came back to the table, it came back without the identification. When we asked for it back instead we got another salesman with another pitch, which we weren't the least bit interested in. We asked again for the identification and basically played nice in the sandbox until we got the ID back. Our main timeshare guy actually said "we're cloning it as we speak".....not so funny. When we got the ID back, we asked to be escorted back to our resort (we were taken to the Grand Bliss next door)....instead we had some terse woman insist we sign a release that we were waiving our rights to some class action suit through RCI because they had made us a counter offer that we wouldn't accept (i know this sounds convulted indeed it was). I lost it at this point, and swiftly left the area indicating I wouldn't be signing ANYTHING. Our old, lets call him the breakfast salesman caught up with us and indicated he would take us now (finally) to where we would get the Rythms of the Night tickets we were promised. Instead he took us somewhere ELSE where we had an older gentlemen at another round table. We left again. Breakfast salesman catches up with us again and actually gives us hell for making him look bad. His words. SERIOUSLY ??? REALLY ??? OMG !!! This guy was from Pennsylvania, so no language or customs barriers there. Couldn't believe it. Called the credit card company and put them on alert. We now have to monitor my husbands credit profile through the credit bureau for any funny goings on for who knows how long. The staff back at the resort just hang their heads when you mention the "sales presentation".

Wow, that said, if you are booked to go, definitely GO.....definitely AVOID THE PRESENTATION AT ALL COSTS.

Too bad this review had to take up so much space with negativity, certainly the resort was a delight if I hadn't felt like I should be watching my back for the rest of the trip.

Room Tip: Ocean view impossible without being an owner. Don't sweat it though most of the views are still...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nayarit
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 19, 2012

The Mayan properties are expansive and have everything you could want for your vacation if you are willing to travel in betwen properties. We went with a group of friends and had a great time. Although we all booked through the same website and paid the same price some in our group had an ocean front room.
The lazy river and the water slide were the highlight of our time there, the pool area can't be beat. The restaraunts are nice and with so many you can easiy find something for everyone.
The rooms are avaerage, but the ammenities are full size and the bath tubs are all jacuzzi.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 18, 2012 via mobile

We have been owners for 7 years. We have upgraded to the Bliss two years ago.

In short haven't been able to get an ocean view for the last 3 years.

Timeshare is not worth the investment. You can get the same room at an owners cost just about anytime of year.

  • Stayed January 2012
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grass Valley, California
Top Contributor
72 reviews 72 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 18, 2012

We have always enjoyed staying a the Grand Mayan, but after this last trip for 16 nights, construction is everywhere. So many of the restuarants were not open, you can only get breakfast buffet on property, you are not allowed to order ala carte. Food was average, much better at the Grand Mayan in Playa del Carmen.
Check-out was a joke, three hours long! After finally getting on the phone with the reservations dept. did they finally agreed to pay us the promised monies regarding food and beverage credit. Too bad they are so interested in sales and not taking care of the present owners. the two couples that visited us will not purchase at this property because of experience with check out.

Room Tip: Ask for ocean view 5 times and you may get it. Also ask to be away from construction zone.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville
2 reviews
5 of 5 stars Reviewed November 17, 2012 via mobile

I found the facility excellent. Would have enjoyed more activities at night on the beach or at the lounges. I would like to say the daytime activity group was excellent and the people who conducted the activities were excellent with the guests. I would recommend everyone to go to the activity hut each day and see what is going on. Ask for Robin or Ivan.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#10 On the Beach Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
Hotel Class:4.5 star — The Grand Mayan Nuevo Vallarta 4.5*
Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta

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