Had a fantastic week at this resort. Spotless room, had a deluxe studio, great atmosphere, easy to relax, the best service by all staff and food was very good.
This is a time share property, but do not let that deter you from booking a stay here. With the option of purchasing the meal package, which we did, you can have a very relaxing and stress free stay. The concierge will greet you and want to sit down with you as they go thru your welcome package, it is filled with info and discounts. We prepaid thru UVC prior to arrival so we had no need for any of this and declined the time share presentation. Check in was efficient and fast, they offered us choices of view and floor we wanted to stay on, we chose the top floor, 8th, in building 3. This is on the North side of property and does not get direct sun in the afternoon, nice! Eduardo, bell boy, then loaded up our suitcases and took us to our room. He was very polite and made sure we were satisfied with our room.
The pool area is very large and has lots of chairs, they do monitor the one hour limit on reserving chairs, so be careful here. During our stay people would go out in early morning and reserve chairs and by 10 am all were reserved, yet no people were in most. This led to next day management removing the towels off vacant chairs, this cleaned up the early reserving, but i doubt it will last.
Service at the pool is a 10! Augustine, Alex and Victor made sure we had cool drinks and fast service. There is a defiant atmosphere there fellows worked as a team and we were well looked after, great job fellows. There is just enough pool activities offered during the day by the staff, Jonathan, Carla and two others keep things going. Music was good and not blaring.
Food selection at the pool was vast, they change the menu choices each day, so lots of variety. You can get salads, burgers, chicken skewers, ice cream and endless guacamole. The large indoor restaurant had a breakfast buffet with lots of choices. Fatima, the hostess, greeted us each morning with a beautiful smile and pleasant personality, she is a keeper. In the evening this location was the dining area, but the menu is all mexican dishes and does not change day to day. This we found a bit limiting, so we only ate here twice. The food is excellent, it is well prepared, presentation is eye appealing and flavorful, the service was top notch.
We used the gym each day and Pedro, was very helpful. The gym has lots of equipment, free weights, ellipticals, bikes, treadmills and stretching area. It is very clean and well maintained.
The lack of tennis was a disappointed, even though the adjoining property to the north, same owners, had a tennis court, we could not get access.
Check out was easy, do the express, it saves time. The Hospitality Suite was made available for our use as we had a late day flight but had to check out at 11. Eduardo, stored our luggage and provided fresh towels for shower use in the Hospitality Suite. This room is very comfortable and was a nice feature to allow us to enjoy our last day at the pool and have a clean and safe place to shower, change and wait for our taxi ride to airport.
This property will not disappoint, it is well run, service is outstanding and staff defiantly give you a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.