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“Loved this place !” 5 of 5 stars
Review of Bel Air Collection Resort & Spa Vallarta

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Bel Air Collection Resort & Spa Vallarta
3.5 of 5 Resort   |   Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico   |  
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Ranked #11 of 27 Hotels in Nuevo Vallarta
Nine Mile Falls
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Loved this place !”
5 of 5 stars Reviewed 5 days ago NEW

We normally stay at Paradise Village, just down the beach. But it has grown so large and full of kids, loud music, and not a great getaway relaxation place any more. Bel Air, however, while it has its share of kids, especially during Spring Break, its choice of music is played at a lower volume and is much more relaxing. The pool/beach views are terrific. We got a great upgrade when we arrived for four nights we had added to the week timeshare trade. The timeshare upgrade was going to cost us an additional $150, a night but when we checked in to that deal at the end of our four paid nights, the fabulous room we had was only $40, more a night??? The first upgrade price was during Spring Break and we checked in right after Spring Break and so that might have had to do with the steep drop. Or, the right hand wasn't talking to the left hand......

Every time we gave our room number to the waiters they always looked up at the oceanfront building, and commented on what a great location we had. So, that is a huge plus. Not so much to say good about the pool/beach menu. The service is top notch. Quick and always friendly, but why you can only order two different beers, and not major brands, was a mystery. Also, served barely cold in a plastic "glass". Paradise Village always delivered beer orders in a ice bucket, so we were spoiled, but who likes warm beer on the beach. The food gets a mixed rating but mostly on the lower end. However, Karen's Place is a 15 minute beach walk or an 85 peso cab ride and it serves the best margarita's in Mexico, or anywhere else for the matter. And a not to shabby Bloody Maria. The food is also excellent, as is the service. There are other food choices nearby in the small town.

All the staff were excellent, though this is a mainly Mexican resort so some of the staff had limited English. But, a pantomime of a band aid served just as well, when I needed one.

A nice touch is the cold drink upon arrival, free fresh rolls and coffee from 6 a.m. to 8 a.m. Tea and cookies mid-afternoon, and free champagne at sunset.

I always get a laugh when reading "hate" reviews" of places that the vast majority love. I wonder from what planet these people arrived from, where everything was always perfect, and nothing was due to their ignorance, or stupidity.

We highly recommend Bel Air but remember, it pays to know what you are getting before you get there. Though we never expected the "upgrade", nor the fabulous view from our room.

Oh, the wi-fi. You can receive it in your room but it tends to drop the signal. Better the closer you move to the source. But there are also two free computers to use when you pass through the small market. No sign, just stumbled upon it.

Room Tip: Building 7 fronts the ocean. Top floor had a birds eye view of the bird's eye as they flew past.
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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850 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Maple Ridge, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

It is my brothers time share that he allows us to use. when we go usually in Feb. each year. We fly down straight from Abbotsford B.C. We use West Jet which is great. when we arrive at Bel Air Resort we are greeted by friendly staff members to take our bags wait for us to check in always talk to us on our flight how was it and giving us information on places to see as well as the great places to visit. Well we are there we got to know the different staff member from the front desk to the maids all are great and friendly. If you have a problem they will try and fix it as quick as possible. Always cleaning every where to make our stay great. We come back from shopping and they are there to help you with your stuff to take to the room. We are always relaxed and feel good. Been going here for over 10 years now and look forward to our next visit.

Room Tip: rooms in the inner courtyard are nice they face the pool and the ocean as well the night time activi...
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  • Stayed February 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We came for a family vacation, the wife, daughter and son-in-law and two grandkids. We've been many times, but a first for son-in-law and grandkids. The location is absolutely spectacular and staff is helpful and courteous. It's a little off the beaten path, so getting to nearby restaurants is either a walk of 15 min to an hour at very (very) slow pace or $3 cab ride each way into nearby Bucerias, a small, nay quaint village with many excellent restaurants and shopping kiosks.
Back to the hotel. The rooms are spacious and well maintained. I suggest getting a 1BR suite rather than the studio, for the difference in cost, or for two families get one of each that are adjoining.
The 1BR (and I assume 2BR) his a kitchenet, complete with stove, oven, refrig/freezer, and kitchen appliances.
Be sure to ask for an ocean view on second or above floors.
I highly recommend this location and will be back again and again.

Stayed April 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Italy
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 weeks ago

The Bel Air has a great location on Flamingos Beach in Nuevo Vallarta. It is right on the beach and no building is more than a 2 minute walk to the ocean. All the studios, 1, and 2 bedroom units come with an ocean view. The staff are fantastic with guests and members. They treat you like family and try their best to solve every problem you could encounter. The front desk staff are all great; even when they are very busy, they take the time to help you. The bellman are very friendly and will spend time helping you with your Spanish if they are not too busy. Trinidad seems to know every guest by name, especially those who are returning from a previous visit. There is a need for more variety in restaurants but the main restaurant with Santiago in charge has great food and service for reasonable prices. The activities staff are also very competent but could use some more equipment, especially for the beach. The wifi has been a problem in the rooms but it is supposed to be upgraded in March. The new general manager, Carlos Dominguez, is very personable and takes the time to make his guests feel welcome. I recommend this resort for those people who want a relaxing beach holiday while being close to Bucerias, which is a lovely small town about a 30 minute walk up the beach.

  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasco, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Our stay was from March 27th to March 29th Nice drink upon arrival! the pool and drinks were nice, gracias to our waiter Robert.
Security to this place i can say it pretty darn good, a family member was picking us up and since we did not mention it to reception that he was coming and we were away from our room he could not come in to the facility, waiting an hour out in the heat :-)
The 2nd floor button on the elevator did not work, we end up using the stairs, nice way to exercise but not when carrying luggage.
Our room was nice, but the smell to the room was bad, i had a hard time sleeping, it smelled moldy I complained to my hubby, but he said it was okay so did not complaint to reception and to use the shower holly-molly it was a pain to get in and out of it, yes the water felt good, but the tub was so high. Ate breakfast on our last day there, not the best. but other than that we will go back again. I would recommend MUSIC at pool area.. it will make our tanning and drinking a way better experience and WIFI in rooms instead close to the reception area.

  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerente General... G, Director General at Bel Air Collection Resort & Spa Vallarta, responded to this review, 2 weeks ago
Dear Selene;

First of all we thank you for your comments and suggestions as they are what helps is day by day improve.

In reference to the elevator buttom , it has been replaced and we do apologize for this inconvinience and we will work with our chef and our kitchen personel so that in your next stay your observations with our food be different.

we are working on a program disofication in each our our units which with this we will eliminate any smell in our units.

Once again I appreciate that your family and yourself stayed at our resort and to know that we will count with your perference soon.

Please dont doubt in contacting me prior to your next visit to follow up on any request that you may.


Kind regards,

Carlos Dominguez
General General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Bel Air Resorts & Spa', A Wonderful Stay


We spent the last week of February 2015 at the Bel Air Resort and must say it was a pleasurable experience. What made our trip so special was the best staff ever. From Carlos, the General Manager, to Elizabeth, the Assistant Manager, to all the waiters: Roberto, Eduardo, Moises, Carlos (bar) and Adrian at the excellent sushi restaurant,(to name a few), they did their utmost to make us happy. They were friendly, attentive to any concerns we may have had, and lots of fun!
The hotel is small, laid-back with a Mexican ambiance. The rooms are spotless with comfy King-size beds, and upgraded linens. The grounds are immaculate and the hotel has a koi and turtle pond, and pristine infinity pool with swim-up bar overlooking the ocean. We were delighted one day to watch 15 colorful parachute jumpers landing on the beach, right before our eyes. You must get up very early to ensure you get a lounge chair by the pool.
In the afternoons, the hotel offers tea and addictive sugar cookies. Later, you can toast the spectacular sunsets with a glass of bubbly! There is no night entertainment, unless you make it happen, but we did enjoy watching a couple of Mexican beach weddings.
You can explore your surroundings by reserving bikes or walking. Bucerias (a charming town with flea market, silver, Mexican artisans, and an abundance of restaurants) can be accessed by cab (80 pesos, approx. $6) or 30 min. walk on the beach, or walking path in front of the hotel. Very safe.
The wi-fi connection can be intermittent ( you can buy a calling card for $15 from the tour guides), you will eventually get thru, and the hotel is “working on it”. But hey, this a perfect hotel to just chill out and enjoy a slower pace of life. We highly recommend the hotel and exceptional staff who are always there to make your stay wonderful.

Jerry, Whitby, Ontario

Room Tip: Ocean view suite or rooms overlooking the koi/turtle pond.
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Berlin, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel with amazing food and service in a very safe environment. The hotel is perfect for families. Only thing i would not recommend: DO NOT get a standard room, because these ones are tiny and don't have an ocean view. Other than that you can do nothing wrong with the hotel. Highly recommendable!!

Room Tip: The hotel is great, just pay a little extra for a studio room, since the standard rooms are pretty t...
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  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bel Air Collection Resort & Spa Vallarta

Address: Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Nuevo Vallarta
#8 Family Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
#11 Romantic Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Vallarta 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
Bel Air Collection Resort & Spa Vallarta is a recently opened resort in the dazzling beach of Playa Flamingos of Nuevo Vallarta, as part of the exclusively HIP Collection, Highly Individualized Properties in design and services of Bel Air Collection Resorts & Spas. With the details to make your stay a memorable one, Bel Air Delights. The signature amenities that make us so different, Bel Air Hallmarks. An the services and life experience that make up your holiday, Bel Air Experiences. ... more   less 
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Also Known As:
Bel Air Collection Resort And Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
Playa Del Sol Grand Hotel
Playa Del Sol Grand Puerto Vallarta
Playa Del Sol Grand Resort

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