We stayed at Bel Air from Feb. 10th to March 9th of 2013. We had a beautiful one bedroom suite on the 7th Floor facing the ocean. The only problem was we did not have air conditioning for the entire month. We complained about it. Bel Air sent a mechanic and we would have air conditioning for 30 to 45 minutes and it would shut down. The pool water was freezing for the entire stay. The WIFI was not consistent.
The service was excellent. I am speaking specifically about Carlos Riviera, the timeshare manager, Pancho, the front desk representative, Rosalba, from housekeeping and Edgar, the bellboy.
We did not appreciate the timeshare presentation by Bruce. Because we own under Playa Del Sol Grand, Bruce informed us that we had no rights. In order to have rights, we had to pay from $7000 to $10,000 for a Bel Air contract. We did not buy into Bel Air. We will not attend another update.
- Official Description (provided by the hotel):
- Bel Air Collection Resort & Spa Vallarta is a recently opened resort in the dazzling beach of Playa Flamingos of Nuevo Vallarta, as part of the exclusively HIP Collection, Highly Individualized Properties in design and services of Bel Air Collection Resorts & Spas. With the details to make your stay a memorable one, Bel Air Delights. The signature amenities that make us so different, Bel Air Hallmarks. An the services and life experience that make up your holiday, Bel Air Experiences. ... more less
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- Also Known As:
- Bel Air Collection Resort And Spa Vallarta
- Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
- Playa Del Sol Grand Hotel
- Playa Del Sol Grand Puerto Vallarta
- Playa Del Sol Grand Resort