This was our 5th visit staying this time as guests of owners.Nothing but problems with other guests disturbing our sleep and quiet time in the evening. Reported several times to the front desk and management with no real concern or empathy, seems this is the way things are now.
The priority is selling or upgrading their Time Share program and no doubt if you are not going along with this you will not be treated well or get a decent room. We also found the packaged food now being served at poolside to be very poor quality as well as the drinks.
In all fairness they have improved the Restaurant food and service in the mornings,
The Bel Air has always been a favorite of ours but unfortunately not anymore.
- Official Description (provided by the hotel):
- Bel Air Collection Resort & Spa Vallarta is a recently opened resort in the dazzling beach of Playa Flamingos of Nuevo Vallarta, as part of the exclusively HIP Collection, Highly Individualized Properties in design and services of Bel Air Collection Resorts & Spas. With the details to make your stay a memorable one, Bel Air Delights. The signature amenities that make us so different, Bel Air Hallmarks. An the services and life experience that make up your holiday, Bel Air Experiences. ... more less
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- Also Known As:
- Bel Air Collection Resort And Spa Vallarta
- Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
- Playa Del Sol Grand Hotel
- Playa Del Sol Grand Puerto Vallarta
- Playa Del Sol Grand Resort