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“Experience was very bad, we had to move to another hotel and pay again!!!” 1 of 5 stars
Review of Bel Air Collection Resort & Spa Vallarta

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Bel Air Collection Resort & Spa Vallarta
3.5 of 5 Resort   |   Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico   |  
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Ranked #10 of 26 Hotels in Nuevo Vallarta
Rockville, Maryland
1 review
7 helpful votes 7 helpful votes
“Experience was very bad, we had to move to another hotel and pay again!!!”
1 of 5 stars Reviewed March 24, 2013

I have traveled more than a million miles with american all over the world and this has been my worst experience. We booked this hotel as part of the aavacations airline and hotel package. I am ashamed and sad to see that american airlines vacations will book us in such a terrible hotel. Called many time before arrival to understand what was included in the package and it was our understanding many times that it was "all-inclusive.
The checkin was terrible with a wait of more than one hour with no one paying attention and a drunk crowd around the front desks. We interrupted after the long wait and then they just gave us the keys.
Yes we got into the room with the terrible smell of mold and mildew and tiny. it was suffocating!!!! it was also next to the AC fans of the neighboring hotel.
Then when we went to dinner we found out that it was not all inclusive...! the room was horrible, the front desk and people are terrible and now it was not all inclusive in a remote area close to Puerto Vallarta (NOT LOCATED IN PUERTO VALLARTA).
Called aa vacations and paid for a week to stay at the lovely Marriott Casa Manga in Puerto Vallarta. As always the best place :)... Big mistake with AA vacations and Bel Air in NUEVO VALARTA not PUERTO VALLARTA. When we checked out the next day...they did not even ask why....
BTW...sure they made more money by renting out the crappy room which we had pre-paid for.

Room Tip: DO NOT stay here
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 25, 2013
First and foremost I would like to thank you for visiting Bel Air Resort & Spa Vallarta; Please accept my sincere apologies for not covering your expectations I know that for the last weekend we had some problems that made you feel unconfortable but allow me to tell you that we are working so hard to improve every detail and be better for you.

Although Bel Air Vallarta did not pleased you I would like to have the opportunity to serve you in the future and change your mind.

Best Regards,

Laura C. Ramos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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735 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Spanish first
  • Any
English first
Nuevo Vallarta, Mexico
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 22, 2013

We have been coming to the Bel Air, formerly the Playa del Sol Grand for years and it has been
enjoyable year after year. Much credit is deserved by the hotel staff. This flows through all the way from the Hotel GM, the amazing front desk staff, the maintenance and security people, the hardworking friendly and kind housekeeping and bell man staff go above and beyond expectations. The restaurants have delicious food, and wait until you see and enjoy the infinity pool, and the tropical gardens, pools, and well-kept grounds. You will feel like you are in botanical gardens and they are very relaxing! Hope you get a chance to come to this smaller boutique-type hotel.

Room Tip: Depends of how near to the pool, restaurants, Bay water view, etc. Rooms further back on are quiete...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 25, 2013
Dear guests,

Thanks to share this beautiful comment about Bel Air Resort & Spa Vallarta, for us is so rewarding having this kind of comments and I hope you continue visiting us as each year bringing the opportunity to share more times with you.

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, WA
Top Contributor
97 reviews 97 reviews
30 hotel reviews
Reviews in 46 cities Reviews in 46 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed March 22, 2013

Stayed with 'owners' of Playa del Sol. They were told when they checked in that it was under new owners. The hotel insisted that they meet the next morning with a representative from the new company 'Bel Air'. First thing they were told was that they are no longer an owner of anything on the property. Quite a rude person.... Bruce. Then received a high pressure sales pitch to reinvest in order to maintain their ownership.
The main restaurant is very nice, food was very good and reasonably priced. There is a lovely outdoor patio dining area next to the beach. There is another 'Japanese' restaurant... we should have known better than to try a Japanese restaurant in Mexico. Asked for hot tea and got a tall glass of sugared ice tea. Maki (they spell it Maky) was very good and fresh,. Tempura was overcooked and not panko covered. Pretty expensive for what you get.
Not our favorite place to stay in Nuevo Vallarta

Room Tip: Can't choose a room, they are assigned
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 25, 2013
Thanks for share your comments, for us, this kind of feedback give us the opportunity to be better each day, I´m glad to see that you found our restaurant nice and I will talk to the executive Chef about our Japanese restaurante.

we will work with the people in timeshare to be more polite with our guests

I hope you can give us another chance to serve you.

Best Regards,

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menlo Park, California
Top Contributor
96 reviews 96 reviews
12 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 2, 2013

About 20 minutes from the airport, we were greeted with a glass of champagne and warm towels when we first arrived- nice touch. Even though the check in was not until 4 pm, and we were there at 12pm, we were able to go to our room. Very attentive staff. this place has a nice resort feeling without the high price tag. As soon as you walk past the lobby, you are greeted by the infinity pool and the wonderful Pacific Ocean. the room is quite ample, even has a kitchenette with anything you may need to cook (yes, I mean pots and pans). However, the fridge can be noisy, so if you are not using it, you may want to turn it off (don't bother trying to find the plug). the place has a bit of a Club Med feel to it, but you can skip and mind your business. We decided to include breakfast with the room- do it. It was a pleasant surprise. Their prepared dishes are just ok, but it has a fruit/ yogurt bar and an omelette/ egg station, so you will be totally satisfied for hours as you tan on their beach chairs. If you decide to venture north on the beach, bring some cash, there are some eateries and restaurants with some good deals on beer and munchies- we didn't bring money so can't attest to the quality, but beer is beer. Check out is at 11am, but if you are not ready to leave (your flight is at 5pm) and want to hang out longer they welcome you to stay by the pool or beach, use their towels and then shower at their VIP lounge or their Spa. You will need to pay for internet, or use their business center free of charge.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 8, 2013
We all are delighted to receive such a generous review on your recent stay at Bel Air.

We believe that attention to detail and personalized attentive service is what makes every vacation exceptional and memorable.

I am glad to know that our teams’ efforts made a difference for you and your every expectation has been met.

Thank you for giving your preference to Bel Air collection Resort & Spa Vallarta, we are looking forward to welcoming you back in the future.

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2013 via mobile

This was our fifth trip in a row to Bel Air and this place just keeps getting better. Everyone is just so nice and accommodating and we always feel like we're welcomed home by family. Special shout out to Pancho for going above and beyond and helping us out with our requests including opening an additional account at Shipwreck Kelley's the day we departed and as our flight was delayed. Also thank you to Edgar, Karla, Javier, and Jose for so personable and fun. Only complaint would be the air conditioner didn't seem to work all that well, but besides that we loved it and we'll be back!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 8, 2013
Thank you for your kind review and recognition of our effort, which is a great inspiration to us in our work.

I truly hope that memories of this vacation will bring you back to Bel Air collection resort & Spa Vallarta very soon.

We will waitting to serve you again and make you feel at home.

Best Regards,

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 25, 2013

We own a timeshare at the Playa del Sol Grand. I'm not sure what happened to the original company - rumors abound - but it ended up as a Belair resort. Previously I had problems with availability, so I had more or less given up on the place. I was in Nuevo Vallarta in January and stopped in. They had availability for the following week, so I changed my flight. Strange how they can be fully booked a year in advance but have availability one week out. Anyway, we had a great room near the back of the complex - but still with an ocean view. They have a "free" afternoon coffee/tea get together where some of the guests are quite entertaining. The activities group were great at getting people involved in bingo, dice, pool volleyball, etc. A very relaxing time. There are some critters across the road from the resort that come out at breakfast time and eat anything vegetarian. I have no idea what they are, but they are friendly.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 8, 2013
Please allow me to express my sincere gratefulness for sharing with us this generous comment about our work and our services; our goal is the continuous improvement, and this is possible thanks to the comments like yours.

There is nothing like knowing that our guests had wonderful and memorable time while staying with us.

Thank you for your review and we are looking forward to your next visit

Best Regards,

Laura C. Ramos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 24, 2013

We went all inclusive- but this place is not really the all-inclusive resort, so you get a bill every time and need to sign to your room charge and every time you sign the " gratuity" is expected. It makes getting food and drink little harder. Room was tiny- housekeeping bad, never got the coffee maker cleaned up or coffee restocked, stains on sheets, hairs in the sink. Water pressure in the shower is horrible and changing constantly, so as water temperature- hot to cold. When you get out of the room- grounds kept nice and clean, pool and beach- nice. Not many food choices- one restaurant with 2 sets of menus and sushi bar. Plus poolside bar with american food selections- hot dogs, hamburgers, was hoping to have tacos and more authentic food. Staff is nice- if you tip, you get great service. Trying to push time share- but not accomodating, when complained about the room, they didn't change anything. It wasn't bad all together- but i would not return or reccommend to a friend, we stayed in way better rooms with more food choices for about the same price.

Room Tip: Room with a balcony looked better- bigger, but not sure water pressure would be better, maybe lower...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, March 8, 2013
First and foremost I would like to thank you for visiting Bel Air Collection Resort & Spa Vallarta.

Please accept my sincere apologies for not covering your expectations.

I do understand that Bel Air Collection Resort & Spa Vallarta does not suit your kind of life styles, but also glad to mention that Bel Air Collection have various fabulous hotels with different concepts.

We are always happy to know that our guests can find their own perfect resort within Bel Air Collection chain.

Best Regards,

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bel Air Collection Resort & Spa Vallarta

Address: Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nuevo Vallarta
#7 Family Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#9 Spa Hotel in Nuevo Vallarta
#10 On the Beach Hotel in Nuevo Vallarta
#11 Romantic Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Vallarta 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
Bel Air Collection Resort & Spa Vallarta is a recently opened resort in the dazzling beach of Playa Flamingos of Nuevo Vallarta, as part of the exclusively HIP Collection, Highly Individualized Properties in design and services of Bel Air Collection Resorts & Spas. With the details to make your stay a memorable one, Bel Air Delights. The signature amenities that make us so different, Bel Air Hallmarks. An the services and life experience that make up your holiday, Bel Air Experiences. ... more   less 
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Also Known As:
Bel Air Collection Resort And Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
Playa Del Sol Grand Hotel
Playa Del Sol Grand Puerto Vallarta
Playa Del Sol Grand Resort

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