I have traveled more than a million miles with american all over the world and this has been my worst experience. We booked this hotel as part of the aavacations airline and hotel package. I am ashamed and sad to see that american airlines vacations will book us in such a terrible hotel. Called many time before arrival to understand what was included in the package and it was our understanding many times that it was "all-inclusive.
The checkin was terrible with a wait of more than one hour with no one paying attention and a drunk crowd around the front desks. We interrupted after the long wait and then they just gave us the keys.
Yes we got into the room with the terrible smell of mold and mildew and tiny. it was suffocating!!!! it was also next to the AC fans of the neighboring hotel.
Then when we went to dinner we found out that it was not all inclusive...! the room was horrible, the front desk and people are terrible and now it was not all inclusive in a remote area close to Puerto Vallarta (NOT LOCATED IN PUERTO VALLARTA).
Called aa vacations and paid for a week to stay at the lovely Marriott Casa Manga in Puerto Vallarta. As always the best place :)... Big mistake with AA vacations and Bel Air in NUEVO VALARTA not PUERTO VALLARTA. When we checked out the next day...they did not even ask why....
BTW...sure they made more money by renting out the crappy room which we had pre-paid for.
- Official Description (provided by the hotel):
- Bel Air Collection Resort & Spa Vallarta is a recently opened resort in the dazzling beach of Playa Flamingos of Nuevo Vallarta, as part of the exclusively HIP Collection, Highly Individualized Properties in design and services of Bel Air Collection Resorts & Spas. With the details to make your stay a memorable one, Bel Air Delights. The signature amenities that make us so different, Bel Air Hallmarks. An the services and life experience that make up your holiday, Bel Air Experiences. ... more less
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- Also Known As:
- Bel Air Collection Resort And Spa Vallarta
- Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
- Playa Del Sol Grand Hotel
- Playa Del Sol Grand Puerto Vallarta
- Playa Del Sol Grand Resort