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“Mexico 2013” 4 of 5 stars
Review of Bel Air Collection Resort & Spa Vallarta

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Bel Air Collection Resort & Spa Vallarta
3.5 of 5 Resort   |   Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico   |  
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Ranked #7 of 25 Hotels in Nuevo Vallarta
Boise, Idaho
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Mexico 2013”
4 of 5 stars Reviewed February 3, 2013

Recently stayed at this resort January 2013 Porters and housekeeping staff should be praised for all the good work that they do. Security and gardeners very friendly. This service I rate Excellent

As for the front desk they are not trained for this job they should take a course on customer service especially PANCHO not very helpful to guests to bossy perhaps he should take up another career. I would rate these services POOR

Avoid the time share sharks they don't seem to know what the answer NO means

Room Tip: don't take a room on the ground floor or you will be looking straight into a tree
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, February 26, 2013
Thank you very much for your feedback. As your observation states, we are working in service care and we consider your opinions so value to maintain our services at the highest level.

We hope for the future opportunity to present you that our best efforts are made to meet the highest expectations and guest's satisfaction is our first priority.

We hope see you soon,

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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703 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Spanish first
  • Any
English first
boise, id
Top Contributor
86 reviews 86 reviews
61 hotel reviews
Reviews in 43 cities Reviews in 43 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed February 1, 2013

We had a loft room with balcony and kitchenette, partial ocean view which was a garden view but it really did not matter to us. Room was very clean, bed was most comfortable, usually the beds in mexico are very hard, not here. Garden area was lush and tropical and well kept. You get free 24 hour WiFi if you purchase items in the amount of 80 pesos in the little shop, but it also has free internet to use. Pool area with infinity pool is beautiful. The food in the restaurant was not that good and margarita was lousy, there a lots of great restaurants in the Bucerias village. To get there takes 20 minutes walk on the beach or taxi ride for $ 8.00. This is a very quiet resort, mostly older people or families with children. They also offer a continental breakfast but only from 6 to 7 am, this is a joke, who wants to get up this early on a vacation.

Room Tip: Pay a little more and get a loft room.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, February 26, 2013
Thank you very much for all the kind words and especially for comparing our desire to make your vacation unforgettable to a family treatment. It’s my sincere pleasure to learn from your review that our team filled your vacation with care and memories.

We all are looking forward to the opportunity to welcome you back to Bel Air Vallarta Collection Resort & Spa

Best Regards,
Laura C. Ramos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 20, 2013

I'm very happy, and satisfied by this hotel, everyone treating you like a prince, or princess, or even king and queen, there's no loud music, neither kids screaming, the pool was very very clean, you never can see a single piece of trash in the floor, and specially I want to congratulate and specially thank the waiters Eduardo, Raymundo, Jesus, Luis, Chago, and Daniel for their sense of humor, their enthusiasm, patience, and everything. The rooms were decorated everyday in a different way, so I really felt like a princess, I love the hotel, and the beach, and the delicious food (absolutely every kind of food). I would like to go again in Nuevo Vallarta in Bel Air Collection Restort & Spa Vallarta.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, February 26, 2013
Thank you for sharing this review with us and all the kind and encouraging words about our team and our work. for us is to pleased to know you had an excellent time with us.

Please receive our warm regards; we are looking forward to your return visit.

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 9, 2013

The service here is excellent the waiters at the pool side bar are the best. Rafael Vincente Javier Estaban are the best I can't say enough good things about these guys what a great staff and let's not forget the bar tenders Padro and Armondo

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, February 26, 2013
Thank you for sharing this review with us and all the kind and encouraging words about our team and our work. be sure that I will give the regards to each person of our staff that made your stay perfect.

Please receive our warm regards; we are looking forward to your return visit.

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 1, 2013 via mobile

Landscaping was beautiful. Do not go unless you know you have a room with a balcony. My husband and I were stuck in a lil 10x15ft room with a leaky light in the bathroom. Clean room however. Most staff were very nice. With exceptions of front desk clerk who made us sleep our first night in a stuffy room off of the "lobby" (the lobby is a pretty pathetic place). There were no available rooms for us and 3 other couples (unless you were timeshare). The sushi bar was very good. The only other restaraunt was ok- not a resort to get dressed up at. The menu offered for lunch at the pool was good if you like burgers fries sandwiches etc. amazing fresh salsa and guacamole! No nightly entertainment. I do believe this resort just switched from a full time share resort- so hopefully things will get more organized.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, General Manager at Bel Air Collection Resort & Spa Vallarta, responded to this review, January 23, 2013
First and foremost I would like to thank you for visiting Bel Air Collection Resort & Spa Vallarta. Please allow me to express my sincere gratefulness for your feedback about our work and our services, an also accept my apologies for all the inconveniences you may have in your stay. We are working to be better each day and bring you all the experience you waithing for. I hope that you can give us the opportunity to change you that bad impression you have had and let us express our commitment with you.

Sincerely
Laura C. Ramos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montana
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 21, 2012

Loved this little resort! We went with friends who have a time-share there and absolutely loved the laid-back atmospher. The staff is so friendly, and Trini was our special host who was one we could rely on for anything we needed. However, all the rest of the staff was also very gracious and helpful--not a disagreeable one on the grounds. They are all very trustworthy. And contrary to public opinion, we never once felt scared or threatened. It is very safe! Our condo was very clean, The pool was chillier than the ocean, but so pleasant. My husband loved the waves--however, they were a bit much for me to play in! We ate in many local restaurants, and thought they had much better food than the resort restaurant. We did the segway tour with David and loved it. We golfed at Marina Golf and the Flamingos-- probably liked the Marina best. The sunsets were fabulous, and we would certainly recommend this place to anyone.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, February 26, 2013
Thank you for sharing this review with us and all the kind and encouraging words about our team and our work.

Please receive our warm regards; we are looking forward to your return visit.

Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2012

This is our 5th year visiting this hotel and we will be back next year. The hotel is smaller than the other hotels in the area , but thats what makes it so great. The rooms are big if you get the ones with a kitchenette and other than a few utensils missing on the odd stay I really like how clean they are kept. The first day we could not get the room we wanted because of a big wedding that weekend ,but the staff were more than happy to get us a great room on Monday. I have to give credit to Poncho at the front desk for helping us out and Trinindad at reception for going out of their way to get us the room we wanted. The bar staff are also great and they made our trip fun .Guys like Vincente, Juan, Javier ,Rapheal, Pedro and Christopher all kept our drinks full and made us feel at home for our 3 week stay. These guys make the place what it is with there friendly service and great attitudes. I also have to comment on the activities people Lucio, Karla and Jessica who kept us busy each day.Listen foor thier catch phrase (goooood, rotate and love you baby) The head of activities Lucio organized volleyball for us everyday and had a few Canada versus Mexico mathches against the staff which was a lot of fun. Thats what I mean about these guys going that extra mile to make your stay fun. Lucio had about 8 of the staff drop what they were doing and play us in volleyball which you never see happen at the other hotels. Karla and Jessica the other 2 activities staff members treated us great and made us feel like family . They are friendly always smiling and always making sure we were having a good time. Like I said we have been coming here for 5 years and its people like Lucio, Karla and Jessica who make our trip fun. I can travel to different parts of Mexico with our timeshare but we choose this place because of the great staff. I hope management reads this and gives these guys the credit they deserve because they work hard and make our trip every year an experience. There is one story I have to share about one of our group losing his phone in a cab the night before we all left. We Told Trinidad at reception about the phone and he told us he would try get hold of the taxi company again and try and track it down cause we could not find it anywhere. 2 weeks go by and low and behold the phone is mailed back to us.I have yet to go on a holiday and have something like that happen. Like i said I hope management knows the value of the people working there cause they are the best and thats why we will be there next year.

Room Tip: Talk to the front desk before arriving. Rooms are booked but sometimes you cant get the single or do...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, February 26, 2013
Please allow me to express my sincere gratefulness for sharing with us these generous comments about our work and our services.

There is nothing like knowing that our guests had wonderful and memorable time while staying with us.
Thank you for your recommendations and we are looking forward to your next visit in Bel Air Vallarta Resort & Spa.

Best Regards,
Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bel Air Collection Resort & Spa Vallarta

Address: Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Nuevo Vallarta
#6 Top resorts Hotel in Nuevo Vallarta
#7 On the Beach Hotel in Nuevo Vallarta
#7 Spa Hotel in Nuevo Vallarta
#7 Family Hotel in Nuevo Vallarta
#12 Romantic Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Vallarta 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
Bel Air Collection Resort & Spa Vallarta is a recently opened resort in the dazzling beach of Playa Flamingos of Nuevo Vallarta, as part of the exclusively HIP Collection, Highly Individualized Properties in design and services of Bel Air Collection Resorts & Spas. With the details to make your stay a memorable one, Bel Air Delights. The signature amenities that make us so different, Bel Air Hallmarks. An the services and life experience that make up your holiday, Bel Air Experiences. ... more   less 
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Also Known As:
Bel Air Collection Resort And Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
Playa Del Sol Grand Hotel
Playa Del Sol Grand Puerto Vallarta
Playa Del Sol Grand Resort

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