Loved this little resort! We went with friends who have a time-share there and absolutely loved the laid-back atmospher. The staff is so friendly, and Trini was our special host who was one we could rely on for anything we needed. However, all the rest of the staff was also very gracious and helpful--not a disagreeable one on the grounds. They are all very trustworthy. And contrary to public opinion, we never once felt scared or threatened. It is very safe! Our condo was very clean, The pool was chillier than the ocean, but so pleasant. My husband loved the waves--however, they were a bit much for me to play in! We ate in many local restaurants, and thought they had much better food than the resort restaurant. We did the segway tour with David and loved it. We golfed at Marina Golf and the Flamingos-- probably liked the Marina best. The sunsets were fabulous, and we would certainly recommend this place to anyone.

This is our 5th year visiting this hotel and we will be back next year. The hotel is smaller than the other hotels in the area , but thats what makes it so great. The rooms are big if you get the ones with a kitchenette and other than a few utensils missing on the odd stay I really like how clean they are kept. The first day we could not get the room we wanted because of a big wedding that weekend ,but the staff were more than happy to get us a great room on Monday. I have to give credit to Poncho at the front desk for helping us out and Trinindad at reception for going out of their way to get us the room we wanted. The bar staff are also great and they made our trip fun .Guys like Vincente, Juan, Javier ,Rapheal, Pedro and Christopher all kept our drinks full and made us feel at home for our 3 week stay. These guys make the place what it is with there friendly service and great attitudes. I also have to comment on the activities people Lucio, Karla and Jessica who kept us busy each day.Listen foor thier catch phrase (goooood, rotate and love you baby) The head of activities Lucio organized volleyball for us everyday and had a few Canada versus Mexico mathches against the staff which was a lot of fun. Thats what I mean about these guys going that extra mile to make your stay fun. Lucio had about 8 of the staff drop what they were doing and play us in volleyball which you never see happen at the other hotels. Karla and Jessica the other 2 activities staff members treated us great and made us feel like family . They are friendly always smiling and always making sure we were having a good time. Like I said we have been coming here for 5 years and its people like Lucio, Karla and Jessica who make our trip fun. I can travel to different parts of Mexico with our timeshare but we choose this place because of the great staff. I hope management reads this and gives these guys the credit they deserve because they work hard and make our trip every year an experience. There is one story I have to share about one of our group losing his phone in a cab the night before we all left. We Told Trinidad at reception about the phone and he told us he would try get hold of the taxi company again and try and track it down cause we could not find it anywhere. 2 weeks go by and low and behold the phone is mailed back to us.I have yet to go on a holiday and have something like that happen. Like i said I hope management knows the value of the people working there cause they are the best and thats why we will be there next year.

First I want to say that Eduardo Martinez Jimenez was my favorite waiter and the best I have ever experienced and Daniel who usually works nights in the the dining area was a very close second to the best. Christian and Miguel were the best servers in the pool area...very fast and very attentive always...always coming back to us no matter how busy to see if we needed anything. These men are the pillars of this hotels service experience. They worked very hard to take care of us and those around us even when there were weddings with 200 plus people visiting, and they did it without complaint or the slightest sign of frustration. It was very hot and humid even at the time we were there in late October. When I was younger I worked in coffee shops across the US..mainly Starbucks..and since then I have always had to have my "Iced Vanilla Latte." I know it sounds pretentious, but it's my one addiction other than gaming, but to my dismay the hotel did not serve any type of iced coffee and with it being so humid and hot 98 degrees I told Eduardo how to make one and the next morning when I came to breakfast the first thing he brought out was my Iced latte in a large wine glass, and it was perfect. When ever it seemed as if my wife and I and her mother had been out in the sun too long, Eduardo would on his own initiative bring us shade or extra water....a very thoughtful individual. The dinning at the hotel was only during certain times...and because we were always out and about we would sometimes loose track of time and would come close to missing our meal times..and one night we missed it by 10 min or maybe more :) ...but Daniel saved the day and still let us dine and he did not even rush us out...I talk about the service first because without good service nothing else really matters. Now I see comments off to the right side of this web site about the noise issue. It is true this hotel does not have sound proofing and has tiled floors which means you can hear through the floors above and the walls next to you. With that said this resort did not attract the party goers that seemed to stay in the hotels surrounding us. It was nearly always quite by 10pm except Fri and Sat when the wedding groups would come to visit which it was usually around midnight before it began to get quite. When people go to these resorts they should understand that people go there to have fun...if you want to sleep in early before festivities end then I suggest you register a room far away from the pool area. It was more quiet at this hotel than any of those that surrounded us. This resort seemed to attract an older clientele, so if your wanting a college party type crowd then this is not the one for you. They have created a small village feel with little brooks and bridges and stone passage ways. The lighting at night was also romantic and well designed. The food was amazing and in great variety. The security is top notch..they know who and what is going in and out...and have there own registered taxi drivers to safely take you out to town. Make sure you bring a nylon shirt to the pool if you like to wear one like me they do not permit cotton types. The rooms are really clean and the tubs in the rooms are great for soaking in. The massages, para sailing , banana rides, volleyball and jet skiing on the beach was all a good time. Everyone seems go out swimming early in the morning and later in the evening its almost ritual to go into the infinity pool and to the bar on the side get a beer or you favorite wine then move over to the edge of the pool and watch the sun set once again into the Pacific ocean only to be followed up with an open night sky and where stars abound without end. I enjoyed many a night floating on my back in the pool just looking up at the clear moon...not hearing anything but the inhale and exhale of my body...pure peace...then I would take long walks with my wife on the beach after the pool closed...the sound of the waves crashing and then the feeling of warm water rushing softly over our feet..truly was a beautiful place to remember...

Yes, it was hot and yes, the humidity was more than I liked...but when it's 22 degrees at home , the sun and surf calls. Another great stay at the Bel Air. The waves were cracking and snapping, the pool was cool and refreshing and the sun was shining. If the music blasting at the pool annoys you, get a cabana where the hot tubs are located to read and nap...
Cabs to Bucerias and a different restaurant every night. Help from Trinidad and Fabricio deciding places to eat and play golf . Oh, the decisions ! Nice, clean rooms every day- thanks to Rosalba. Cleaning went on all day and half the night there it seemed. There are still many things that have to fixed, sheer curtains on the windows aren't going to fix the silly wooden blinds that fall off the track, or the sliding doors that you have to muscle open. New pillows, comforters and thermopedic toppers make the rock hard beds comfortable. The AC is good and cold and the water in the shower is HOT, hot, hot !

I hope the new owners will continue to repair and maintain, but I'm wondering how many more pesos they will spend. The pool towels are getting faded and shabby, the new cabana cushions worn and stained. The railing over the bridge still loose , the hidabed sofa uncomfortable to sit on ( didn't have to sleep on it) and the expensive WIFI not the best ( didn't have to do business) At least we had a coffee pot this time, even though it was a little tiny one.

I have never seen so many available chairs around the pool, fewer senior citizens from the US. The economy is taking it's toll there too. Or is it the all-inclusive nobody likes? Being an every other year timeshare owner, I'm glad we weren't locked into having to eat there, it's expensive and not good. Go to Mega and get groceries. There were many more Mexican families enjoying vacation time, I wonder if they taking advantage of the online special prices that are much cheaper than our bi-annual usage fees. Another reason NOT TO BUY A TIMESHARE.

Then there was the wedding on Saturday nite...nice to see the families, but the music-oh, my! Loud until after midnight...we were in the 2nd tower, so had the full effect. If you don't want to put up with this, ask for rooms in the building back of and by the office, as weddings are what they are resorting to. Take earplugs- Don't let this stop you from enjoying the rest of your stay at a nice location on a nice beach. They are trying to please you, but times are tough.