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“Enjoyed again.” 4 of 5 stars
Review of Bel Air Collection Resort & Spa Vallarta

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Bel Air Collection Resort & Spa Vallarta
3.5 of 5 Resort   |   Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico   |  
Hotel amenities
Ranked #9 of 24 hotels in Nuevo Vallarta
montana
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Enjoyed again.”
4 of 5 stars Reviewed December 8, 2012

Yes, it was hot and yes, the humidity was more than I liked...but when it's 22 degrees at home , the sun and surf calls. Another great stay at the Bel Air. The waves were cracking and snapping, the pool was cool and refreshing and the sun was shining. If the music blasting at the pool annoys you, get a cabana where the hot tubs are located to read and nap...
Cabs to Bucerias and a different restaurant every night. Help from Trinidad and Fabricio deciding places to eat and play golf . Oh, the decisions ! Nice, clean rooms every day- thanks to Rosalba. Cleaning went on all day and half the night there it seemed. There are still many things that have to fixed, sheer curtains on the windows aren't going to fix the silly wooden blinds that fall off the track, or the sliding doors that you have to muscle open. New pillows, comforters and thermopedic toppers make the rock hard beds comfortable. The AC is good and cold and the water in the shower is HOT, hot, hot !

I hope the new owners will continue to repair and maintain, but I'm wondering how many more pesos they will spend. The pool towels are getting faded and shabby, the new cabana cushions worn and stained. The railing over the bridge still loose , the hidabed sofa uncomfortable to sit on ( didn't have to sleep on it) and the expensive WIFI not the best ( didn't have to do business) At least we had a coffee pot this time, even though it was a little tiny one.

I have never seen so many available chairs around the pool, fewer senior citizens from the US. The economy is taking it's toll there too. Or is it the all-inclusive nobody likes? Being an every other year timeshare owner, I'm glad we weren't locked into having to eat there, it's expensive and not good. Go to Mega and get groceries. There were many more Mexican families enjoying vacation time, I wonder if they taking advantage of the online special prices that are much cheaper than our bi-annual usage fees. Another reason NOT TO BUY A TIMESHARE.

Then there was the wedding on Saturday nite...nice to see the families, but the music-oh, my! Loud until after midnight...we were in the 2nd tower, so had the full effect. If you don't want to put up with this, ask for rooms in the building back of and by the office, as weddings are what they are resorting to. Take earplugs- Don't let this stop you from enjoying the rest of your stay at a nice location on a nice beach. They are trying to please you, but times are tough.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, February 26, 2013
Please allow me to express my sincere gratefulness for sharing with us this generous comment about our work and our services; our goal is the continuous improvement, and this is possible thanks to the comments like yours.

Thank you for your review and we are looking forward to your next visit.

Best Regards,
Laura C. Ramos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Spanish first
  • Any
English first
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 7, 2012

The hotel is older and in need of a remodeling. The pool has potential but is missing tiles all over and has a swim up bar that is missing a whole corner slab of material. The rooms are decent and clean but the doors are cheap and hollow so they don't provide any sound dampening from the echoing hallways. The kitchens are small but well stocked with dishes and silverware. There are tiny ant like things all over the counters and I assume everything else. The shutters don't close 100% which was an issue not only for letting in the sun right away every morning but also because at night I felt like people could just be watching me do stuff into room because I was on the ground floor. Also the swim up bar along with all life around this hotel closes and clears out at 6pm sharp. (Sunset isn't until around 6:30 right now). Everything wrong with the appearance of this hotel is only amplified by the beautiful resorts on either side of it. The restaurant is also put to shame by the restaurants on either side of it. I suggest stay here if its cheap and go next door for activities and food.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, February 26, 2013
First and foremost I would like to thank you for visiting Bel Air Vallarta Resort & Spa. Please accept my sincere apologies for not covering your expectations.

Allow me to tell you that we are working hard to give a better look to the hotel, and also making what is necesary to offer the best quality in service. I hope that you can give us another opportunity to assist you and change your mind about us.

Best Regards,
Laura C. Ramos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 25, 2012

Worst experience, the staff is so rude and unhelpful it is shocking. They had a wedding party and the band was so loud it caused windows to rattle, pictures to fall, and when I called to ask about it I was told, "LIVE WITH IT, RELAX LADY THEY ARE ONLY PLAYING FOR 30 MORE MINUTES" they did not even TRY and be nice and I simply called to ask how much longer they were going to be playing. 3 HOURS LATER AT 2:30 am they were STILL at it, kids were awake, we were awake, it was UNBELIEVABLE ... the next day the General Manager was no better and basically told me if I didn't like it LEAVE ... so we did ... HORRIBLE HORRIBLE HORRIBLE ... DON'T STAY HERE YOU YOU WILL BE SORRY!!!!!!!

Room Tip: choose an entriely different resort and place to stay, the staff, service and entire place sucks
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, General Manager at Bel Air Collection Resort & Spa Vallarta, responded to this review, December 7, 2012
Dear Guest:
It is sad to read that you didn`t have a good experience at our hotel.
Please be so kind to contact me directly to my e-mail address because I would like more information about your stay.

gerenciageneral@belairvallarta.com

Best Regards

Anwar Sanchez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 24, 2012 via mobile

We had a great time at the bel air as our home base for our Vallarta vacation. We traded timeshares so we were not sure what to expect. We found the one bedroom to be a good size for me, my wife, and duaghter. Grounds were well maintained and all staff were friendly. Great view of ocean from room. Nice beach to walk along. Downsides were food - not too many options on site, kinda bland and expensive for the quality and the fact that Nuevo Vallarta was a bit away from puerto Vallarta and our activities so we spent a lot of times in taxis. All in all though, nice place and nice stay.

Stayed November 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strathmore, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 17, 2012

My time at the resort was very relaxing as usual. I love the infinity pool!The grounds are very pleasant and well maintained. Jessica does a great job running events around the pool.(New this year are the free use of bikes.) Poncho,Trinidad,Erique are just a few of the great guys working the front desk area.Teresa the cleaning lady was very particular.The beds were very comfortable.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 17, 2012

We stayed from November 3 to 10, and had an amazing time. The resort was beautiful and the staff were excellent. The spa experience was excellent also. Not one complaint from us, only wished we could stay longer. Hector, Rafael, Danial, & Martin were the best, knowing what we wanted to drink each and every time we lounged on the beach, by the pool, or in one of the amazing restaurants. The Sushi and Martini bar was a quaint romantic spot that we frequented often for great sushi. We would go again and again to this resort. Our room was gorgeous, with a great view of the ocean. The cleanliness of the resort was also awesome.

Room Tip: The Tao Tower was great, with a great view, as well as being on the quieter side.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fruitland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 12, 2012

Pool and staff were awesome. Jessica and Karla were great activities directors. Elevator in one building didn't work for 3 days and didn't offer to move older people to another building when facility wasn't that busy. Water in room didn't work part of the time for whatever reason. A/C in room didn't work for a couple days in 2605 so ask for a different room if they try to assign this room as calling maintenace did not solve problem. Drinks at the pool were not of the best quality and some of the food there was not as advertised on menu especially the chicken strips. They were pressed pieces of not sure what and were gray in color not white or yellowish like I would expect from chicken.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bel Air Collection Resort & Spa Vallarta

Address: Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Nuevo Vallarta
#3 Business Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#8 Spa Hotel in Nuevo Vallarta
#8 Family Hotel in Nuevo Vallarta
#9 On the Beach Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Vallarta 3.5*
Official Description (provided by the hotel):
Bel Air Collection Resort & Spa Vallarta is a recently opened resort in the dazzling beach of Playa Flamingos of Nuevo Vallarta, as part of the exclusively HIP Collection, Highly Individualized Properties in design and services of Bel Air Collection Resorts & Spas. With the details to make your stay a memorable one, Bel Air Delights. The signature amenities that make us so different, Bel Air Hallmarks. An the services and life experience that make up your holiday, Bel Air Experiences. ... more   less 
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Also Known As:
Bel Air Collection Resort And Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
Playa Del Sol Grand Hotel
Playa Del Sol Grand Puerto Vallarta
Playa Del Sol Grand Resort

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