We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“This is a very dated hotel in new of a remodeling.” 3 of 5 stars
Review of Bel Air Collection Resort & Spa Vallarta

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Bel Air Collection Resort & Spa Vallarta to your Saves list
Bel Air Collection Resort & Spa Vallarta
3.5 of 5 Resort   |   Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #15 of 27 Hotels in Nuevo Vallarta
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“This is a very dated hotel in new of a remodeling.”
3 of 5 stars Reviewed December 7, 2012 via mobile

The hotel is older and in need of a remodeling. The pool has potential but is missing tiles all over and has a swim up bar that is missing a whole corner slab of material. The rooms are decent and clean but the doors are cheap and hollow so they don't provide any sound dampening from the echoing hallways. The kitchens are small but well stocked with dishes and silverware. There are tiny ant like things all over the counters and I assume everything else. The shutters don't close 100% which was an issue not only for letting in the sun right away every morning but also because at night I felt like people could just be watching me do stuff into room because I was on the ground floor. Also the swim up bar along with all life around this hotel closes and clears out at 6pm sharp. (Sunset isn't until around 6:30 right now). Everything wrong with the appearance of this hotel is only amplified by the beautiful resorts on either side of it. The restaurant is also put to shame by the restaurants on either side of it. I suggest stay here if its cheap and go next door for activities and food.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, Gerente at Bel Air Collection Resort & Spa Vallarta, responded to this review, February 26, 2013
First and foremost I would like to thank you for visiting Bel Air Vallarta Resort & Spa. Please accept my sincere apologies for not covering your expectations.

Allow me to tell you that we are working hard to give a better look to the hotel, and also making what is necesary to offer the best quality in service. I hope that you can give us another opportunity to assist you and change your mind about us.

Best Regards,
Laura C. Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

914 reviews from our community

Traveler rating
    451
    217
    124
    68
    54
See reviews for
325
334
10
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 25, 2012

Worst experience, the staff is so rude and unhelpful it is shocking. They had a wedding party and the band was so loud it caused windows to rattle, pictures to fall, and when I called to ask about it I was told, "LIVE WITH IT, RELAX LADY THEY ARE ONLY PLAYING FOR 30 MORE MINUTES" they did not even TRY and be nice and I simply called to ask how much longer they were going to be playing. 3 HOURS LATER AT 2:30 am they were STILL at it, kids were awake, we were awake, it was UNBELIEVABLE ... the next day the General Manager was no better and basically told me if I didn't like it LEAVE ... so we did ... HORRIBLE HORRIBLE HORRIBLE ... DON'T STAY HERE YOU YOU WILL BE SORRY!!!!!!!

Room Tip: choose an entriely different resort and place to stay, the staff, service and entire place sucks
See more room tips
  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, General Manager at Bel Air Collection Resort & Spa Vallarta, responded to this review, December 7, 2012
Dear Guest:
It is sad to read that you didn`t have a good experience at our hotel.
Please be so kind to contact me directly to my e-mail address because I would like more information about your stay.

gerenciageneral@belairvallarta.com

Best Regards

Anwar Sanchez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
106 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed November 24, 2012 via mobile

We had a great time at the bel air as our home base for our Vallarta vacation. We traded timeshares so we were not sure what to expect. We found the one bedroom to be a good size for me, my wife, and duaghter. Grounds were well maintained and all staff were friendly. Great view of ocean from room. Nice beach to walk along. Downsides were food - not too many options on site, kinda bland and expensive for the quality and the fact that Nuevo Vallarta was a bit away from puerto Vallarta and our activities so we spent a lot of times in taxis. All in all though, nice place and nice stay.

Stayed November 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strathmore, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 17, 2012

My time at the resort was very relaxing as usual. I love the infinity pool!The grounds are very pleasant and well maintained. Jessica does a great job running events around the pool.(New this year are the free use of bikes.) Poncho,Trinidad,Erique are just a few of the great guys working the front desk area.Teresa the cleaning lady was very particular.The beds were very comfortable.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 17, 2012

We stayed from November 3 to 10, and had an amazing time. The resort was beautiful and the staff were excellent. The spa experience was excellent also. Not one complaint from us, only wished we could stay longer. Hector, Rafael, Danial, & Martin were the best, knowing what we wanted to drink each and every time we lounged on the beach, by the pool, or in one of the amazing restaurants. The Sushi and Martini bar was a quaint romantic spot that we frequented often for great sushi. We would go again and again to this resort. Our room was gorgeous, with a great view of the ocean. The cleanliness of the resort was also awesome.

Room Tip: The Tao Tower was great, with a great view, as well as being on the quieter side.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fruitland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 12, 2012

Pool and staff were awesome. Jessica and Karla were great activities directors. Elevator in one building didn't work for 3 days and didn't offer to move older people to another building when facility wasn't that busy. Water in room didn't work part of the time for whatever reason. A/C in room didn't work for a couple days in 2605 so ask for a different room if they try to assign this room as calling maintenace did not solve problem. Drinks at the pool were not of the best quality and some of the food there was not as advertised on menu especially the chicken strips. They were pressed pieces of not sure what and were gray in color not white or yellowish like I would expect from chicken.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fruitland, Idaho
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 12, 2012

Just returned home on November 10th, after spending 7 nights at the Bel Air. What a fiasco. We were on the 6th floor and had no elevator for just over 3 days. No communication from Business Office about when we would again get service. Called "service department" on 3 different occassions as we continued to run out of water. Called "service department" as our air conditioner did not work in the bedrooms. They said they would add freon. Didn't happen. Two of the nights there was an extremely large group of kids, probably 100-200, that went up and down the hallways and knocking on doors. Toward the end of our stay I asked for a 3 hours late checkout, as our plane did not leave until late in the afternoon. I told them I thought that was a small inconvenience for what they had done to our stay. The person at the desk said he could not make that decision. The following day we were granted the extra 3 hours. The bright spot was Jessica at the pool. What a sweetheart. All I can say is be aware..........

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Nuevo Vallarta hotels
0.1 mi away
Villa del Palmar Flamingos
Villa del Palmar Flamingos
#6 of 27 in Nuevo Vallarta
4.5 of 5 stars 1,408 reviews
2.7 mi away
Paradise Village Beach Resort & Spa
1.8 mi away
Marival Residences Luxury Resort Nuevo Vallarta
Show Prices
Show Prices
Show Prices
2.6 mi away
Grand Velas Riviera Nayarit
Grand Velas Riviera Nayarit
#1 of 27 in Nuevo Vallarta
4.5 of 5 stars 1,513 reviews
0.2 mi away
Villa La Estancia
Villa La Estancia
#3 of 27 in Nuevo Vallarta
5.0 of 5 stars 844 reviews
0.5 mi away
Samba Vallarta All Inclusive
Samba Vallarta All Inclusive
#16 of 27 in Nuevo Vallarta
4.0 of 5 stars 1,246 reviews
Show Prices
Show Prices
Show Prices

Been to Bel Air Collection Resort & Spa Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bel Air Collection Resort & Spa Vallarta

Address: Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Nuevo Vallarta
#7 Spa Hotel in Nuevo Vallarta
#12 Family Hotel in Nuevo Vallarta
#13 Top resorts Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Vallarta 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
"Bel Air Vallarta the perfect hotel for a family vacation" Family vacations are made to be on the Riviera Nayarit. Enjoy the beauty of the traditional Puerto Vallarta, the beautiful and colorful Bucerias, or maybe the exclusive Nuevo Vallarta where you will find everything you were looking for and more. Can you imagine spending a day at the spa pampering yourself at one of the best hotels in Nuevo Vallarta? Imagine your kids having a blast at our Kids Club, everything is possible here. A destination like this provides much as you can imagine, activities on land, sea and even air is what awaits you. Stay with with your family and enjoy the best time of your lives together and create your own #BelAirMoment. Bel Air Vallarta offers 215 spacious and luxurious rooms where you can enjoy a deserved rest after those long days at the beach, pool or enjoying the gastronomic offer that we have for you along with all the entertainment options that this resort has. In addition to luxury hotel rooms in Nuevo Vallarta Bel Air Vallarta offers luxury amenities that will make your stay a unique and memorable vacation, the "Bel Air Delights" those great little details that will give your holiday a touch of sophistication and also will make you feel at home. Welcome Cool Amenitie Welcome cocktail Early Bird Breakfast View all Bel Air Delights In Bel Air we know that your holiday should be something memorable that's why we have created a series of experiences that will fulfill all your dreams and needs to make your vacation something you cannot forget. Personalized vacation experiences with a touch of luxury and sophistication, the "Bel Air Experiences". All Gourmet Experience All Romance Experience All Spa Experience ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Orbitz, TripOnline SA, Odigeo, Priceline, Hotels.com and Agoda so you can book your Bel Air Collection Resort & Spa Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bel Air Collection Resort And Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
Playa Del Sol Grand Hotel
Playa Del Sol Grand Puerto Vallarta
Playa Del Sol Grand Resort

Owners: What's your side of the story?

If you own or manage Bel Air Collection Resort & Spa Vallarta, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.