We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“RUDEST STAFF EVER, HORRIBLE PLACE, DON'T STAY HERE” 1 of 5 stars
Review of Bel Air Collection Resort & Spa Vallarta

Save Saved
You added Bel Air Collection Resort & Spa Vallarta to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Bel Air Collection Resort & Spa Vallarta
3.5 of 5 Resort   |   Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #8 of 24 Hotels in Nuevo Vallarta
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“RUDEST STAFF EVER, HORRIBLE PLACE, DON'T STAY HERE”
1 of 5 stars Reviewed November 25, 2012

Worst experience, the staff is so rude and unhelpful it is shocking. They had a wedding party and the band was so loud it caused windows to rattle, pictures to fall, and when I called to ask about it I was told, "LIVE WITH IT, RELAX LADY THEY ARE ONLY PLAYING FOR 30 MORE MINUTES" they did not even TRY and be nice and I simply called to ask how much longer they were going to be playing. 3 HOURS LATER AT 2:30 am they were STILL at it, kids were awake, we were awake, it was UNBELIEVABLE ... the next day the General Manager was no better and basically told me if I didn't like it LEAVE ... so we did ... HORRIBLE HORRIBLE HORRIBLE ... DON'T STAY HERE YOU YOU WILL BE SORRY!!!!!!!

Room Tip: choose an entriely different resort and place to stay, the staff, service and entire place sucks
See more room tips
  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, General Manager at Bel Air Collection Resort & Spa Vallarta, responded to this review, December 7, 2012
Dear Guest:
It is sad to read that you didn`t have a good experience at our hotel.
Please be so kind to contact me directly to my e-mail address because I would like more information about your stay.

gerenciageneral@belairvallarta.com

Best Regards

Anwar Sanchez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

652 reviews from our community

Traveler rating
    339
    151
    87
    41
    34
See reviews for
232
241
6
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Spanish first
  • Any
English first
Salt Lake City, Utah
Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 24, 2012 via mobile

We had a great time at the bel air as our home base for our Vallarta vacation. We traded timeshares so we were not sure what to expect. We found the one bedroom to be a good size for me, my wife, and duaghter. Grounds were well maintained and all staff were friendly. Great view of ocean from room. Nice beach to walk along. Downsides were food - not too many options on site, kinda bland and expensive for the quality and the fact that Nuevo Vallarta was a bit away from puerto Vallarta and our activities so we spent a lot of times in taxis. All in all though, nice place and nice stay.

Stayed November 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strathmore, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 17, 2012

My time at the resort was very relaxing as usual. I love the infinity pool!The grounds are very pleasant and well maintained. Jessica does a great job running events around the pool.(New this year are the free use of bikes.) Poncho,Trinidad,Erique are just a few of the great guys working the front desk area.Teresa the cleaning lady was very particular.The beds were very comfortable.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 17, 2012

We stayed from November 3 to 10, and had an amazing time. The resort was beautiful and the staff were excellent. The spa experience was excellent also. Not one complaint from us, only wished we could stay longer. Hector, Rafael, Danial, & Martin were the best, knowing what we wanted to drink each and every time we lounged on the beach, by the pool, or in one of the amazing restaurants. The Sushi and Martini bar was a quaint romantic spot that we frequented often for great sushi. We would go again and again to this resort. Our room was gorgeous, with a great view of the ocean. The cleanliness of the resort was also awesome.

Room Tip: The Tao Tower was great, with a great view, as well as being on the quieter side.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fruitland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 12, 2012

Pool and staff were awesome. Jessica and Karla were great activities directors. Elevator in one building didn't work for 3 days and didn't offer to move older people to another building when facility wasn't that busy. Water in room didn't work part of the time for whatever reason. A/C in room didn't work for a couple days in 2605 so ask for a different room if they try to assign this room as calling maintenace did not solve problem. Drinks at the pool were not of the best quality and some of the food there was not as advertised on menu especially the chicken strips. They were pressed pieces of not sure what and were gray in color not white or yellowish like I would expect from chicken.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fruitland, Idaho
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 12, 2012

Just returned home on November 10th, after spending 7 nights at the Bel Air. What a fiasco. We were on the 6th floor and had no elevator for just over 3 days. No communication from Business Office about when we would again get service. Called "service department" on 3 different occassions as we continued to run out of water. Called "service department" as our air conditioner did not work in the bedrooms. They said they would add freon. Didn't happen. Two of the nights there was an extremely large group of kids, probably 100-200, that went up and down the hallways and knocking on doors. Toward the end of our stay I asked for a 3 hours late checkout, as our plane did not leave until late in the afternoon. I told them I thought that was a small inconvenience for what they had done to our stay. The person at the desk said he could not make that decision. The following day we were granted the extra 3 hours. The bright spot was Jessica at the pool. What a sweetheart. All I can say is be aware..........

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey, Mexico
Top Contributor
94 reviews 94 reviews
68 hotel reviews
Reviews in 65 cities Reviews in 65 cities
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed November 11, 2012

We stayed at BelAir Puerto Vallarta to attend a wedding during a 3-night weekend, paying for a “Gourmet Package” including room and all food and beverages. To summarize a below average stay: very tiny room, insufficient accommodation for pool or beach resting, food fair at most (a noticeable exemption is the oriental evening restaurant), scarce close to unavailable activities. Clearly, the hotel was not prepared for servicing our 200 people group attending the wedding. The waiters and other employees tried the impossible to balance what the management could not provide but many times the service was from awful to nonexistent. Unfortunately, there were persons from other countries that may consider this as an example of a Mexican vacation, but for sure BelAir Puerto Vallarta should not be considered as a good alternative for visiting the wonderful Mexican beaches. By the way, Puerto Vallarta is a unique destination due to its characteristic of having not only great beaches but also being a very typical town. So if going there you should consider a hotel closer to the town, because even though you decide not to stay at BelAir, other hotels at or close-by the same development are 30-45 minutes far from downtown.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, General Manager at Bel Air Collection Resort & Spa Vallarta, responded to this review, December 7, 2012
Dear Guest:

We are very sorry to read that our service did not exceed your expectations.
Weddings should not be a fact for our guest feel unattended.
Thank you for mention the effort that our staff makes for make your stay unique.

Be sure that we´ll take action about your comments.

We always hope to see you again.



Best Regards.

Anwar Sanchez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Bel Air Collection Resort & Spa Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bel Air Collection Resort & Spa Vallarta

Address: Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Nuevo Vallarta
#3 Business Hotel in Nuevo Vallarta
#7 Top resorts Hotel in Nuevo Vallarta
#7 Spa Hotel in Nuevo Vallarta
#7 Family Hotel in Nuevo Vallarta
#8 On the Beach Hotel in Nuevo Vallarta
#11 Romantic Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Vallarta 3.5*
Official Description (provided by the hotel):
Bel Air Collection Resort & Spa Vallarta is a recently opened resort in the dazzling beach of Playa Flamingos of Nuevo Vallarta, as part of the exclusively HIP Collection, Highly Individualized Properties in design and services of Bel Air Collection Resorts & Spas. With the details to make your stay a memorable one, Bel Air Delights. The signature amenities that make us so different, Bel Air Hallmarks. An the services and life experience that make up your holiday, Bel Air Experiences. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Priceline, Expedia, Tingo, Booking.com, Otel, Hotels.com, HotelTravel.com, Agoda and Odigeo so you can book your Bel Air Collection Resort & Spa Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bel Air Collection Resort And Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
Playa Del Sol Grand Hotel
Playa Del Sol Grand Puerto Vallarta
Playa Del Sol Grand Resort

Owners: What's your side of the story?

If you own or manage Bel Air Collection Resort & Spa Vallarta, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.