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Bel Air Collection Resort & Spa Vallarta: Traveler Reviews

3.5 of 5
Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
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Bel Air Collection Resort & Spa Vallarta
Ranked #10 of 23 hotels in Nuevo Vallarta
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383 reviews from our community

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Traveler rating
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Date Rating
Denver, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Place To Relax And Enjoy The Holidays!”
5 of 5 stars Reviewed November 5, 2012

The staff at Bel Air Collection made us feel welcome from the start of our visit. We arrived on Christmas Eve and stayed until January 2nd. Although we did not have "all inclusive" our suite has everything I needed to prepare good meals, or we could still eat at any of the four restaurants on the premises. I scheduled a last minute "hot rocks massage" at the spa, which helped me get in the mood for the rest of the visit. My massage therapist was wonderful! She worked out my tension, then sat me down to enjoy a glass of minted water. I repeated this once more during our stay. My birthday was on the 1st ( my 50th), so it was my choice to celebrate it here. That morning, I went Para-sailing off of the beach at our hotel and experienced a rare thrill! Jet skis and other sailing craft were also available nearby. A 30 minute walk to Bucerias transported us to a charming old fishing village with great food, lots of good music, and very friendly natives. One of my best experiences was walking into a "Rug" shop owned by Javier Vicente from Oaxaca. He and his brother Vincente and their family have been hand crafting high quality wool rugs for generations. I was very impressed with the vibrant colors and unique patterns of their art work, but most importantly, Javier himself. He speaks perfect English, and he is a warm, intelligent, and outgoing person. We purchased several of his pieces and I now treasure them and look forward to purchasing more on our next visit. We also visited Downtown Puerto Vallarta. I was first attracted to the iconic Our Lady of Guatalupe Church. A beautiful architectural landmark which has been a focal point for the city for nearly 80 years. The shopping, although I am not much of a shopper, was excellent. Plenty of everything to choose from. I was surprised as how many Canadian residents and business owners were there. But everyone was helpful and friendly. Looking forward to visiting again and perhaps spending several months each year in my retirement.

Room Tip: As for "Ocean Side". You may not get one immediately since they reserve those for wedding...
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask LivinlargeinDenver about Bel Air Collection Resort & Spa Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Bel Air staff the best”
4 of 5 stars Reviewed November 5, 2012

New owners have made many improvements and continue to do so. They have maintained ther best and most experienced staff member in all departments. As soon as we set foot on the property, we are reconized and addressed by name and welcomed with open arms. Food and food service is very good and reasonably priced. I enjoy the small size of the resort and the fact we are right on the beach. We'll be there in February 2013 once again.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Frank M about Bel Air Collection Resort & Spa Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
“Avoid the time share”
4 of 5 stars Reviewed November 3, 2012

The time share was presentation was very uncomfortable and the promised 40% off the spa did not apply to the services I selected (although I ordered from the menu they gave me). Otherwise, it was a wonderful week! The staff at Bar Kelly and the main restaurant were very attentive and very helpful. I was on an all inclusive package and was able to run a day long tab which was great. There was a wedding on the weekend so the place did get busy but overall I would highly recommend the service of Rafael, Cristian, Many, David, Armando, Estaban, Ana, Javier, Daniel, Ruben, Gama and Jessica.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
Ask ss2012971 about Bel Air Collection Resort & Spa Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, General Manager at Bel Air Collection Resort & Spa Vallarta, responded to this review
November 4, 2012
Dear Guest:

Thank you the time you took in writing a comment about your stay.
We will share your congrats with the persons you mention .

Also I will have a closer attention to our time share department to make sure they give clients the correct information and avoid any misunderstanding.

Hope to see you soon ¡¡

Best Regards

Anwar Sanchez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
1 review
1 helpful vote 1 helpful vote
“Expect Terrible Service”
1 of 5 stars Reviewed November 2, 2012

The hotel itself is nice, but the service is awful. Waiters don't take orders, or they forget, get mistaken, or take too long. I stayed there a weekend from thursday to sunday, and everyday was the same. The waiters and staff are overall not willing to help customers. The hotel is all-inclusive but there are no wristbands; they give you a check every time you ask for anything. EVERY TIME YOU ASK FOR ANYTHING. Meaning that you ask for a beer, and they take 20-25 mins in getting it (they brought me one warm beer at one time), and they bring you a check where you have to write tip, total, full name, room number and signature. Imagine that for every beverage or food. Checkout was a pain as well. I wouldn't recommend this hotel in a million years and I sure will never stay there again.

Room Tip: There are only just a few suites facing the sea. Specify you want one of those. There are some rooms...
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask stenorio about Bel Air Collection Resort & Spa Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelAirVallarta, General Manager at Bel Air Collection Resort & Spa Vallarta, responded to this review
November 4, 2012
Dear guest:

We are very sorry to read our service did not exceed your expectations.
Be sure that we will share your experience with our staff and work harder in all the mentioned details.

Your comments help us improve all the oportunities areas.

Thank you again for your your stay, we hope you give us a second chance.

Best Regards

Anwar Sanchez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Des Moines, Iowa
1 review
3 helpful votes 3 helpful votes
“Had a great experience at Bel Aire Vallarta”
4 of 5 stars Reviewed October 29, 2012

Other than a very contentious time share meeting, we had a wonderful week in Nuevo Vallarta. I compliment the following staff at Bel Aire for excellent service: Gama, Carlos Rubio, Cristo, Polo, Cesar, Ramon, Eduardo and Rafael. The food was good. The resort is small and homey.

We went to Bucerias several times - especially to the flea market and had a wonderful meal at Toscana Mia.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask mferg45 about Bel Air Collection Resort & Spa Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bel Air Collection Resort & Spa Vallarta

Also Known As:
Bel Air Collection Resort And Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
Playa Del Sol Grand
Playa Del Sol
Playa Del Sol Grand Hotel
Playa Del Sol Grand Puerto Vallarta
Playa Del Sol Grand Resort
Address: Blvd Costero 800 Sur | Fracc. Flamingos, Nuevo Vallarta 63732, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotels in Nuevo Vallarta
#9 Top resorts Hotels in Nuevo Vallarta
#9 Romantic Hotels in Nuevo Vallarta
#10 Family Hotels in Nuevo Vallarta
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Bel Air Collection Resort & Spa Vallarta is a recently opened resort in the dazzling beach of Playa Flamingos of Nuevo Vallarta, as part of the exclusively HIP Collection, Highly Individualized Properties in design and services of Bel Air Collection Resorts & Spas. With the details to make your stay a memorable one, Bel Air Delights. The signature amenities that make us so different, Bel Air Hallmarks. An the services and life experience that make up your holiday, Bel Air Experiences. ... more   less 
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