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“Top Notch” 5 of 5 stars
Review of Grand Velas Riviera Nayarit

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Grand Velas Riviera Nayarit
5.0 of 5 Resort (All-Inclusive)   |   Av Cocoteros 98 Sur | Riviera Nayarit, Mexico C.P. 63735, Nuevo Vallarta 63735, Mexico   |  
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Ranked #1 of 27 Hotels in Nuevo Vallarta
GreenLeadersGold level
Scottsdale, Arizona
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
“Top Notch”
5 of 5 stars Reviewed October 21, 2013

This was our ninth visit to an AI. I don't think that I will ever go to a different all inclusive ever again. From the moment we arrived and sat on the couches for check in to the moment we left the property to head home everything was AMAZING! When you arrive you are greeted with a cold cloth, a refreshing drink and a neck massage. Paper work is filled out and you are off to your room. We were given a brief tour of the property and then headed to our room where we met our concierge. We changed into our suits and headed to lunch and the pool. Not once did we pass a staff member without a heartfelt buenas dias! I never got the impression that anyone working at this resort was less than pleased with their employment. We travelled from 10/12-10/17 and were lucky that the pool was quite empty. A large group came the day we left. We decided to take local buses to Sayalita. Our concierge was a bit concerened for us and gave us his card with his cell number just in case - amazing! We spent quite a bit of time with the staff at the pool bar and they made every day fun. Each of the restaurants have 5 star feelings with 5 star food. I can't recommend this place enough. One word of caution - don't leave the balcony door open to long, the floor gets condensation - out own fault as we were told on day one. I can't wait to go back!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolfo G, Director General at Grand Velas Riviera Nayarit, responded to this review, October 31, 2013
We are pleased in reading that you cannot wait to come back to Grand Velas. We appreciate that you feel that you have found a higher level of All Inclusive resorts thanks to your recent vacation with us. Your words are a motivation for our staff to keep up the personal and professional attention as you describe it, and when combined, adds up to a comfortable feeling of luxury and well-being for you and all of our guests. We are particularly proud with the personal care that our concierge demonstrated towards you, and be rest assured that she will be recognized for her “above and beyond” service and kindness. Thank you for taking the time in sharing your feelings and marvelous photos with all in TripAdvisor. Take care, and we look forward to hosting you again in the future.

RODOLFO GONZALEZ
MANAGING DIRECTOR
HOTEL GRAND VELAS RIVIERA NAYARIT
rgonzalezrn@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,395 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 20, 2013

We spent a week at the Grand Velas and cannot praise it enough.
The room was very spacious and had a clear view of the water.
We apparently were lucky as we got there towards the end of the busy season so we did not have to 'reserve' our chairs early in the morning and the pool was not as crowded as other people have mentioned.
I can only comment on our stay and I will say it was simply fabulous.
There were many activities throughout the day AND evening (movie night for the kids, games room)
The restaurants were very chic (especially Piaf) and service as a whole was top notch.
Keep up the good work.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolfo G, Director General at Grand Velas Riviera Nayarit, responded to this review, October 31, 2013
Thank you for your kind words and praise on the vacation that you recently spent with us. As you said we try to have many activities which our guests can enjoy, be it in the daytime sunshine or in the starry evenings. It is our goal that all our guests indulge in all that is offered, including our four restaurants, in which we constantly work to make sure that the attention to the numerous culinary and visual details be a must for all our chefs. That way we may provide you with an unforgettable dining experience. We certainly wish to “keep up the good work” as you say, in the hope that we will be fortunate to have you as our guests again. Thank you for your encouragement and for your splendid words.
RODOLFO GONZALEZ
MANAGING DIRECTOR
HOTEL GRAND VELAS RIVIERA NAYARIT
rgonzalezrn@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 16, 2013

This was the most relaxing vacation we have ever enjoyed. The service was outstanding. Food and drinks were great and our room was gorgeous and immaculate. This will not be our last visit to this resort.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolfo G, Director General at Grand Velas Riviera Nayarit, responded to this review, October 28, 2013
Thank you for having visited Grand Velas Riviera Nayarit. Your outstanding comment is appreciated and we will make sure that is shared with all our staff. We hope to be your hosts again in any of our resorts in the future.

Rodolfo Gonzalez
Managing Director
Hotel Grand Velas Riviera Nayarit
rgonzalezrn@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 14, 2013

This is a long overdue review but as we are getting ready to head on another trip I know I'm going to compare it all to our great stay at the Grand! The resort was beautiful and the staff were overwhelmingly friendly. We went on a group trip so weren't involved in the decision making of the resort but so happy with the choice. The grounds are so well kept and the room was spacious, clean and comfortable. The staff at the Grand Velas are top notch they answered all our questions and gave quick and friendly service. The food choices and quality were wonderful. We enjoyed breakfast and lunch at the Azul and Frida was an outstanding dining experience. The city was beautiful and we felt very safe both on the beach and in town. Although there were "time share hockers" at every corner the architecture and shops were well worth the trouble. There were also vendors on the beach near the Grand Velas who were very friendly and reasonable. If you are looking for a relaxing vacation this is a must stop!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolfo G, Director General at Grand Velas Riviera Nayarit, responded to this review, October 17, 2013
Thank you Michele for your wonderful review on your vacation with us. In reading your review it seems that we exceeded your expectations on all facets of your stay including the city of Puerto Vallarta. As a tourist destination, Puerto Vallarta prides itself on the genuine hospitality that it demonstrates towards its visitors. Friendships are formed that are maintained for years to come. We thank you and the organizers of your trip for selecting Grand Velas, and we certainly wish to be your hosts again for your future travels. Take care.

RODOLFO GONZALEZ
MANAGING DIRECTOR
HOTEL GRAND VELAS
rgonzalezrn@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
66 reviews 66 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 14, 2013

We honeymooned here in early August. The resort is fantastic all around! Like others mentioned, the service is outstanding and the accommodations are great. Our favorite restaurant in the Authentic Mexican one.

Tips:

-Pool chairs are always taken. While no one admits it, the pool staff places items on the chairs and "holds" them. If you tip early in your stay, you'll always have a chair in a premium spot.

-If you do plan to tip bring lots of USD singles, they come in very handy.

-The beach isn't grand. If you are looking for blue waters, this is not your place. It isn't terrible, but it isn't great.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolfo G, Director General at Grand Velas Riviera Nayarit, responded to this review, October 17, 2013
Thank you Lindsey for your comments on your recent stay with us. It really delights us to host newlyweds on their special occasion. Concerning your observation on our pool area, it is important to note that we have a special department dedicated to the comfort and service of our guests in and around our pool and beach areas. Our pool concierges are there to provide a level of order so that all the guests’ wishes are considered when coming down to the pool area. It really is a system that works very well, and of course tipping is a very optional gesture while inside the resort. I am glad that you enjoyed our restaurant Frida. The menu and dining ambience certainly sets it apart from other Mexican cuisine restaurants, and as noted, has left a memorable impression with you.

Thank you again Lindsey for your review, and congratulations on your recent marriage. It was a pleasure to host you and your husband, and we do wish to see you for many anniversaries to come.

RODOLFO GONZALEZ
MANAGING DIRECTOR
HOTEL GRAND VELAS
rgonzalezrn@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 13, 2013

This review is long overdue. But given the excellent top notch service and overall grounds of the resort. thought I needed to compliment Grand Velas PV event now. We have never been a fan of AI but thought we'd give this 1 a try and GV changed our minds about AI. The staff and service have made this place a definite 5 star place. The grounds are beautiful but we've been to lots of 5 stars resorts and this is comparable.

it is always the staff/service that makes the difference. Even though the beach is just ok at this resort, the impeccable service,and grounds and nice restaurants made up for this.

Our experience at this GV resort has prompted us to look into their sister resort in Riviera Maya on the Caribbean side ( which definitely has the nicer beach). We highly recommend GV!

Room Tip: We cannot comment on the spa because we never used it. And this beach might be great for others. Bu...
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolfo G, Director General at Grand Velas Riviera Nayarit, responded to this review, October 17, 2013
Thank you for your long, overdue review as you put it. We truly appreciate that you fondly remember your vacation with us in Riviera Nayarit from last year, and are now thinking of our hotel chain for your upcoming getaway. As you know first hand, our all inclusive experience is of a very high level of quality, which is why you converted to our concept as your review mentions. Also, as a senior contributor to TripAdvisor, your extensive travel experience shows that your words really reflect the happiness that you enjoyed a year ago, and that makes us feel very proud as an organization. Again, thank you for your motivating review, and we will be proud to be your hosts in any one of our fine resorts. Take Care.

RODOLFO GONZALEZ
MANAGING DIRECTOR
HOTEL GRAND VELAS
rgonzalezrn@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinetop-Lakeside, Arizona
Top Contributor
65 reviews 65 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed October 5, 2013

This was the best, nicest, friendliest, and most professional resort I have ever been to. From the welcome staff, concierge meeting you in a lounge area with cool drinks and wet towels to cool off, to all the service personnel striving to make it the best possible experience for the guest. The food choices were out of this world, the ambiance is relaxing luxury, and the housekeeping staff is meticulous. I love this place. Even the taxi driver spoke highly of this resort. Just amazing!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolfo G, Director General at Grand Velas Riviera Nayarit, responded to this review, October 20, 2013
Thank you Lisa for your glowing comments on your recent stay with us. From reading your description, it is evident that we were truly able to exceed your expectations in all aspects of our service and product. Our goal is that you feel well attended to, and that your needs are met in a friendly and professional manner. We can say that in achieving this goal, we now have a future, repeat guest, and I hope that every subsequent stay at Grand Velas is as satisfying as your previous one. Please let us know when you are deciding to return. Thank you again Lisa, for your motivating review.

RODOLFO GONZALEZ,
MANAGING DIRECTOR,
GRAND VELAS RIVIERA NAYARIT
rgonzalezrn@velasresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Velas Riviera Nayarit

Address: Av Cocoteros 98 Sur | Riviera Nayarit, Mexico C.P. 63735, Nuevo Vallarta 63735, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Nuevo Vallarta
#1 Spa Hotel in Nuevo Vallarta
#1 On the Beach Hotel in Nuevo Vallarta
#1 Romantic Hotel in Nuevo Vallarta
#1 Family Hotel in Nuevo Vallarta
#1 Luxury Hotel in Nuevo Vallarta
#2 Business Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Nayarit 5*
Number of rooms: 267
Official Description (provided by the hotel):
Discover the most luxurious all-inclusive resort in the Puerto Vallarta area; a retreat of lavish beauty and comfort that is sure to exceed your expectations. Having revolutionized the all-inclusive concept, Grand Velas is pleased to offer you a "Beyond All Inclusive, Beyond All Compare" vacation experience with exceptional gourmet dining, world-class hospitality, and luxurious accommodations in a spectacular setting on Mexico's golden coast. Experience a breathtaking resort and spa near Puerto Vallarta that seduces your senses and rejuvenates your spirit. ... more   less 
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Also Known As:
Grand Velas All Hotel Nuevo Vallarta
Grand Velas All Suites And Spa Resort
Grand Velas Hotel
Grand Velas Nuevo Vallarta
Grand Velas Vallarta

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