I recently visited Grand Velas for the 5th time and it is my heaven on earth! I can't wait to go back. The food is great, the rooms are really spacious and comfortable and clean. All the staff are great. What I like is that usually when you meet people there, no one is there for the first time. We are devoted, repeat customers!
My only concern is that between June last year and May this year there was a lot of staff turnover. In past years I'd recognize pool waiters. This year, most were gone. AND they did away with an entire section of staff -- the pool staff. So, that means they dropped the cushy service of cleaning sunglasses, etc. Now all the new waiters adjust the umbrellas. I guess you can't ask existing staff to take on the new duties.....? I'm not sure. But, I noticed the change and I just hope it's not a sign of changes they are making for the worse.
PLEASE don't take away my piece of heaven. I can't wait to go back, but I'd be heartbroken if their level of service decreases. For anyone considering a stay though, I can recommend it. You'll love it!
- Official Description (provided by the hotel):
- Discover the most luxurious all-inclusive resort in the Puerto Vallarta area; a retreat of lavish beauty and comfort that is sure to exceed your expectations. Having revolutionized the all-inclusive concept, Grand Velas is pleased to offer you a "Beyond All Inclusive, Beyond All Compare" vacation experience with exceptional gourmet dining, world-class hospitality, and luxurious accommodations in a spectacular setting on Mexico's golden coast. Experience a breathtaking resort and spa near Puerto Vallarta that seduces your senses and rejuvenates your spirit. ... more less
- Reservation Options:
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- Also Known As:
- Grand Velas All Hotel Nuevo Vallarta
- Grand Velas All Suites And Spa Resort
- Grand Velas Hotel
- Grand Velas Nuevo Vallarta
- Grand Velas Vallarta