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“Great Second Honeymoon” 4 of 5 stars
Review of Grand Velas Riviera Nayarit

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Grand Velas Riviera Nayarit
5.0 of 5 Resort (All-Inclusive)   |   Av Cocoteros 98 Sur | Riviera Nayarit, Mexico C.P. 63735, Nuevo Vallarta 63735, Mexico   |  
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Ranked #2 of 24 Hotels in Nuevo Vallarta
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great Second Honeymoon”
4 of 5 stars Reviewed January 16, 2013

My husband and I were ready to try an all inclusive resort in Mexico to make up for our not so impressive honeymoon. The Grand Velas was recommended to us and it was amazing. We went over Thanksgiving and it was a very low key season. It wasn't overly packed, kids are allowed however it wasn't at all disruptive. The service was fantastic from the moment we arrived with quick massages, great drinks and explanation of the grounds and services. All of the staff were really sweet and nice. The rooms were very clean however I could never trust the hot tub. I filled it up and noticed dirt floating so I requested it to be cleaned agan and watched housekeeping clean it and it still gathered dirt after filling it up. Room service was prompt. The liquor was premium/top shelf. I am very picky and all the bartenders picked up on how specific I was and the were very accommodating. We ate at each of the restaurants and it was never a problem getting reservations. The food for the most part was good. I felt at times the meats were overly seasoned but it was just a matter of letting my server know my preference and they would change anything with no problem. The gourmet Mexican restaurant, Frida was disappointing. Both times our server just didn't seem very pleasant and made us feel unwelcome. I think a hidden gem here is the Azul restaurant. It is open all day, offers a buffet and is open on the terrace. At first we thought it was buffet only but there is also an option to order from the menu. We decided to dine there on our last night and we enjoyed it the most. The service did not at all feel rushed, we took our time ordering each course and trying different drinks. The server at Azul, Juan was really personable and just provided a great experience. It is a low key resort so if you are looking for action and a party scene this is not it. We didn't try the spa but it was beautiful. We checked out the gym because of all the over indulging and it was clean and convenient. My only other caution is to figure out your transportation from the airport in advance. we got conned into attending a timeshare meeting which we never went to and spent too much on a taxi. We were bombarded as soon as we passed through customs. That was due to our inexperience of the timeshare "game!" We had a great relaxing vacation and plan to return.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this review, January 31, 2013
Dear Guest,

Let me take the opportunity to thank you for your nice comments. It is great to know that you and your love one enjoyed every minute at our resort.

Please keep in touch through facebook for any assistance in your next visit.

Best regards!!

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,161 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Batavia, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 13, 2013

We take a trip to this area ever other year but was our first stay at GV. We had 13 people in our party - and spent between 6 and 8 nights. At the end of stay - it was hard to leave - but we all agreed that we would not return to the GV. It is on the expensive side - and I guess we expcected something special. The first thing to note is that we all felt the service especially the front desk area delived preferential treatment for Spanish speaking people. We often experienced longer waits/service when we used English. I had never experienced this before. The ocean side buffet restaurent was subpar - very underwhelming. The specility restaurants did have some excellent food choices - just make sure you reserve early after arriving. We did not receive any information upon arriving - again - spainsh would have helped- and this caused us to wait several hours trying to figure out what to do/go. I really did not feel welcome and had to go out of my way to talk to the staff. I have never experienced this before - usually upon arriving you are wisked away by someone and given information regarding your stay. I talked to several people at the hotel and found out that they were regular customers (all from Latin America or South America). To sum it up: beautiful views, very nice spa, nice beach (clean), unfriendly staff, very - very long waits, above average rooms.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this review, January 31, 2013
Dear Guest,

First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feedback. Your comments are very important for us.
We are so glad that you had a great time enjoying our luxurious suites, our delicious gourmet restaurants and our service.

Please feel free to contact me for any further information.

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tama, Iowa
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 13, 2013

Do you remember in the movie Pretty Woman where the dress shop employees pamper Julia Roberts with service, all the employees were solely focused on her? I think every husband wishes that someday he could provide a pampering experience similar to that for his wife. The three husbands in our group all agreed that our wish for our wives came true at the Grand Velas!

The resort was beautiful, the food was excellent, and the view was inspiring...(that could be said for almost any resort we've ever attended). Yet, Grand Velas remains second to none because of its staff. The moment we arrived, we were escorted out of the van to an arrangement of sofas in the middle of the lobby, greeted with refreshing damp towels, drinks, a calming head & neck massage from the spa staff, and the check-in staff came to us...no standing in lines! Every guest recognizes that they are special even during the check-in process! A bell boy will escort you to your room making sure the frig is stocked with beverages of your choosing, asking which side of the bed you prefer so your bed slippers are placed appropriately that evening, and noting their pillow menu listing the seven or eight different pillow types allowing you to seek the ultimate comfort. This level of service was unending...our wake up call was synchronized with room service so we could hang up the phone and open the door greeted by staff with fresh piping hot coffee accompanied by any breakfast entree of our choice. On the last day, the bell hops stood around our taxi and pretended to cry (at the request of our wives) while they snapped pictures to share with there girl friends back home. The photos will be proof that our wives were "special to the staff" at Grand Velas. For the guys...we don't need the photos, we still see the happiness of being pampered in the smiles from our wives.
"Mr Lance" - Iowa

Room Tip: Everyone told us pick a room on an upper level. It is TRUE!
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this review, January 31, 2013
Dear Guest:

Thank you very much for your kind comments. We are pleased to know that you enjoyed our service and facilities. We work very hard to make sure every one of our guest have a great and unique experience. Our main goal is to satisfy all of you and have the gratification to welcome you once again.

Once again thank you for your preference!

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2013

I first went here about 5 or 6 years ago, and let me say awesome! They pick you up from the airport and from the minute you arrive you feel pampered. The rooms are gorgeous, and incredibly spacious compared to most resorts. The view of the beautiful resort with the ocean beyond is great. Everyone seems to know your name, and the staff is quite possibly the most friendly and eager to please of any place I've ever been. After lounging by the pool you can just walk down to the beach to rent jet skis!

TRULY all-inclusive with the highest quality food and alcohol (ONLY thing extra are spa treatments and high end bottles of wine). All the restaurants are delicious, room service was great and they have a huge breakfast buffet if you want to get out of your room and socialize. Everyday you can request a fresh bottle of the alcohol of your choice or their house wine be brought to your room. During the day at the pool there were multiple times we asked for things that weren't even specifically on the menu and they always said no problem. Often times a fresh drink appears without even a word when the ice in your current one starts to melt. The bartenders at the swim up bar were so fun and I eventually had to tell them to stop giving me drinks (their "bottom shelf" liquor being $70 bottles) to try or I was going to be in bed for the rest of the day. I've been back several times with my family, and food and alcohol costs are always a concern for us because I come from a family of much taller and generally larger than average people, but it never crossed our minds here. Whatever time or day or night, room service or restaurant, early morning or post-midday nap, whatever you want is just a question away. As returning customers they've even offered us special rates when we booked repeat trips.

I've seen some reviews commenting on the staff, but we've never experienced anything but the friendliest service, and the only issues we've ever had were, rarely, with language barriers. The pool chair situation has never really been an issue. We went once during peak season and as long as you just asked the staff to grab some chairs for you it was fine. And just to clear up one review I saw, gratuities for all the staff are included in your all-inclusive price, the even specifically tell you not try and tip the staff. Unfortunately I can't tell you about the surrounding entertainment in Puerta Vallarta, because every time we've been so relaxed and content we never even left the resort. Bottom line: Go! Try it out for yourselves and you won't regret it!

Room Tip: The Master Suites are great for couples (huge soaking tub) while the Parlor Suites are better for fr...
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this review, January 31, 2013
Dear Guest:

We want to thank you for the positive. We are very happy to know that you enjoyed every single minute at our beautiful hotel. At grand Velas Riviera Nayarit our main goal is to satisfy all of our guests and we do our best to make sure every one of our guest have a great and unique experience.

Once again thank you for your kind review.

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 9, 2013

This was our 3rd trip in recent years to all-inclusives in Puerto Vallarta having previously stayed at Dreams PV and Velas Vallarta. Overall, the stay was very good and we wish we could have stayed longer.

Room - we had an ambassador penthouse on the 9th floor. Elavators go to 8th floor with private stairs to our 9th floor room and 10th floor deck. Room was adequate and comparable to Dreams and Velas Vallarta in quality. The views from the 10th floor were great with no obstructions. Bathroom was small, a 2nd toilet and sink are also on the 10th floor. Rooms are nice enough but don't mistake them for the Four Seasons. 9th floor rooms were very private and quiet.

Beach - we prefer the beach to the pool and the beach here was wonderful. The sand was soft, water fairly gentle, no rocks to be found. Plenty of beach cabana's to go around. The beach isn't private so there is a lot of traffic passing along the shoreline but it wasn't a problem. Waiter service was spotty on the beach. We sometimes would just venture to the pool bar for service.

Pool - 3 layared pools. The younger kids used the pool close the hotel lobby, did not get in this pool. The middle pool was not heated and was a little cool. Lower pool was heated to about 85, had a nice swim up bar which was never too crowded to get a seat. Nice view of the beach from the edge of the infinity pool. Pool attendants and bartendars were excellent! Folks would stake their claim to the best poolside locations before 9AM with their books and other belongings. We could still find chairs available in less desirable spots in mid-afternoon.

Dining - Breakfast Azul buffet was good, very comparable to previous experiences at Dreams and Velas Vallarta. Service attendants were plentiful and helpful. Enough choices to pick different items each day. Lunch - The Azul does a buffet which we did on day 1 and it was good. We choose to be served at the poolside snack bar the rest of the stay. Food was good, our waiter, Jesus, was very nice and attentive. Cleaned our sunglasses daily and would get us ice cream from the Azul. Dinner - we tried all 3 specialty restaurants and room service. All the restaurants were very good, none was truly memorable. The French restaurant was probably my favorite regarding ambience as young children were not permitted. Our experence at the Mexican restaurant included a screaming infant at the table next to us to which neither the family nor staff seemed concerned with.

Overall we had a wonderful time at the Grand Velas. It was right after New Years and occupancy was 58% according to one of the staff I spoke with and it seemed like we had much of the place to ourselves. Restaurants never approached even half full so it was hard to the place ever feeling crowded.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this review, January 30, 2013
Dear Guest,

Thank you very much for such a great review, it’s a delight to know that you and your family enjoyed every single minute at our beautiful hotel. I will share your comments to each one at Grand Velas Riviera Nayarit. Please do not hesitate in contact me for any further information. It is going to be an honor to welcome you back at Paradise.
Best Regards!!

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen County, NJ
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2013

If I died and went to heaven, this is what I imagine it would be like. For those of you who have read my previous reviews, you know that I do tend to nit pick, having worked in the industry for 15 years. Honestly. It was impossible to find anything wrong with this resort. First let's start with the service, one word....impeccable. If you want to be waited on and catered to, this is the perfect place. Second, the people, not only the staff, but all the native people we encountered both inside and outside the resort were genuinely beautiful people.

For an all inclusive resort, The food on site was excellent, and the alcohol top shelf. Even the room service food was amazing. And the bartenders were very generous with the alcohol. No watering down drinks here! The staff was well trained and super friendly. They remembered our names as well as what we drank.

The property was meticulously kept. I kept looking for something out of place or in need of repair, but couldn't. The staff as well as the management were on top of everything.

The rooms were simply amazing. The linens were soft and plush. The mattresses and pillows were very comfortable.

If you are looking for a little piece of heaven, you will certainly find it here!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Velas M, Guest Relations Manager at Grand Velas Riviera Nayarit, responded to this review, January 30, 2013
Dear Guest,

Thank you very much for your excellent comments. It’s great to know that you enjoyed the spa, the service, the restaurants, the Jacuzzi, the suites and the pools.
I really hope to have the honor to host you again in the near future. Please feel free to contact me for any kind of assistance.

Sincerely!

IXCHEL MENDOZA SAMANO
Chief Concierge
Grand Velas Riviera Nayarit
T: +52 (322) 226 8007
imendoza@grandvelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland Park, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 7, 2013

We spent a small fortune to take our family of 7 here for winter break. This destination has nice rooms and very good food however, the walls must be made of paper. Every single night we were up until 2-3 am because people were out talking on their balconies, some not even loudly, but it seemed like they were inside our room. Nightly calls to security were of no use. If you have small children or if you value your sleep, this is not the place to go. Additionally, despite the fact that we paid a fortune to visit here and a premium surcharge for a "mandatory" new years party, we had no tables reserved for us and this took an hour to straighten out. There were various other hassles we endured mostly related to no record of bookings for things like transportation, roll-away beds, dinner reservations etc. Further, despite the all-inclusive, it is difficult to get chairs at the pool even if you go down at 7 am unless you pay the staff to save you seats.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Velas Riviera Nayarit

Address: Av Cocoteros 98 Sur | Riviera Nayarit, Mexico C.P. 63735, Nuevo Vallarta 63735, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Nuevo Vallarta
#2 Romantic Hotel in Nuevo Vallarta
#2 Luxury Hotel in Nuevo Vallarta
#2 Spa Hotel in Nuevo Vallarta
#2 On the Beach Hotel in Nuevo Vallarta
#2 Top resorts Hotel in Nuevo Vallarta
#4 Business Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Velas Riviera Nayarit 5*
Number of rooms: 267
Official Description (provided by the hotel):
Discover the most luxurious all-inclusive resort in the Puerto Vallarta area; a retreat of lavish beauty and comfort that is sure to exceed your expectations. Having revolutionized the all-inclusive concept, Grand Velas is pleased to offer you a "Beyond All Inclusive, Beyond All Compare" vacation experience with exceptional gourmet dining, world-class hospitality, and luxurious accommodations in a spectacular setting on Mexico's golden coast. Experience a breathtaking resort and spa near Puerto Vallarta that seduces your senses and rejuvenates your spirit. ... more   less 
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Also Known As:
Grand Velas All Hotel Nuevo Vallarta
Grand Velas All Suites And Spa Resort
Grand Velas Hotel
Grand Velas Nuevo Vallarta
Grand Velas Vallarta

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