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“Mayan NV ” 3 of 5 stars
Review of Mayan Palace Nuevo Vallarta

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Mayan Palace Nuevo Vallarta
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Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico   |  
Hotel amenities
Ranked #21 of 26 Hotels in Nuevo Vallarta
Chula Vista, California
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Mayan NV ”
3 of 5 stars Reviewed July 27, 2014

Apparently this had just be acquired by the Mayan group so it didn't look like the other mayans. The hotel grounds were great I think the beach is rather nice in this area compared to others in the vicinity. Again this is the MAYAN SEA GARDEN. Pool was ok nothing great 3/5. Our quarters were nice and clean. That is one thing I have to point out about this hotel , it is very very clean and spacious. When we checked in the women clerk was nice and welcoming. However I did not get the same treatment a couple days later when I asked about exchanging some money. I asked if he would exchange USD to MXN and said yes but only with proper identification. I showed him my green card and state license and he said that he needed the actual book the passport boom or else he would not be able to do ANYTHING FOR ME. But he really stated the ANYTHING which made feel uncomfortable and angry. It wasn't a huge amount not even $100 dllrs I just wanted some change for tips. I said thank you and he didn't even say anything back just ignored me. Anyways that put aside everything else is tops not notch peaceful very relaxed atmosphere.

Stayed July 2014, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, July 31, 2014
Dear Agent84 :
We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you enjoyed our grounds.

We generally receive very favorable comments about our staff and the service they provide; unfortunately in this instance, it would appear that is not the case. We would like to point out as well that since we are not an official financial institution, it is a federal requirement for our customers requesting to exchange currencies to present only their passports as a way to identify themselves. We appreciate your understanding in this matter to be able to continue providing this convenient service for our guests.

Lastly; all your feedback will be shared with the appropriate areas and we will continue working towards exceeding all our guests’ expectations.

We do hope to welcome you back!

Sincerely,
Mayan Palace Nuevo Vallarta Management.
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Los Angeles, CA
Top Contributor
140 reviews 140 reviews
38 hotel reviews
Reviews in 55 cities Reviews in 55 cities
387 helpful votes 387 helpful votes
4 of 5 stars Reviewed July 13, 2014

Seasoned Travelers to Puerto Vallarta know to bypass all booths, pitchmen, and pitchwomen trying to engage with you when you exit customs. This is known as “Time Share Alley”.

On your way to catch a taxi, shuttle, or private pick up, you will be deluged by folks offering discount deals on Puerto Vallarta attractions, free rides, free city tours, and assorted other pitches to get you to stop and talk with them. DO NOT STOP, DO NOT TALK WITH THEM, continue to the end of the rope line at the airport exit where your legitimate “pick up” person will be waiting for you.

Once you are finally in your mode of transportation to wherever your Puerto Vallarta destination may be (in my case it was the Mayan Palace Resort in Nuevo Vallarta), make sure you have 170 pesos (includes tip) to pay Taxi Driver.

When you arrive at the Mayan Palace (which consists of 5 different times shares incorporated into one very large resort) known as The Grand Mayan, Grand Bliss, and Luxxe, and one more I cannot remember. You are whisked to an arrival center where they take your bags, and off you go on the jaunt to your designated building.

The grounds for the combined complexes are enormous, well kept, and well maintained. The worst time to go is June, July and August. It is Humid, with plenty of mosquitoes, along with sand fleas (make sure you bring plenty of Sun protection and repellant). This is considered the rainy and low season.

The rooms are well furnished, well kept, and very very clean. The combined complexes are truly a 4-5 star experience.

Unfortunately, if you calculate the cost these folks paid for a time-share U.S. ($14,000-$25000 plus a $700 a year maintenance fee for a week), you could stay at an all-inclusive 5 star resort anywhere in the world. If you are desperate to throw you money away on a timeshare, then go on line a buy one at 50-70% less than what you would pay buying direct.

The Mayan Complex has some excellent restaurants that are all U.S. oriented prices (no bargains here). The food is very good as is the service, but you are paying for it, and everything is ala Carte.

Do not pay for wifi, which will cost you $100 for the week. Instead, walk 500 feet to the Grand Bliss, and use the free wifi in the Lobby, or walk significantly further and use the free wifi at the Luxxe.

Once you are settled in, jump in a taxi and head straight for the closest Wal-Mart (taxi ride will cost you 50-70 pesos). Buy all your water, breakfast food, fruits, beer, cola’s, milk, and if you are planning to golf and use the Golf Shops Golf Clubs “buy golf balls at Wal-Mart!!!” The pro shop at the Mayan Complex charges U.S. $5 a ball to buy them there. You will loose between 1-4 balls during play, so buy them at Wal-Mart if you did not bring your own!!!

When you are done shopping at Walmart, push the cart straight out the door to the curb where there will be a fellow with a radio who will call you a taxi (He is dressed in white with ID), he will help load your groceries into cap (you do not need to worry about carrying those heavy water bottles). Upon arrival at Mayan Complex, taxi will take you straight to luggage drop off, where they will take all your groceries and deliver them straight to your room(s). No hassle no worry (give the guy with radio 20 pesos, and give guy at luggage drop off at Mayan another 20 pesos.

The Golf Course at Mayan complex has a great deal if you attend the Owners Breakfast (Where they try to up sell you a more expensive time share arrangement). The breakfast is great, and if you are an owner, take advantage, eat the breakfast, go get the coupon for $65 golf including cart and golf clubs, do not buy anything, and you are good to go. They even throw in a free City Tour with Tequila testing, which my friends said was great.

The pools at the complex are major and extensive, if you are a pool person; this place is heaven for you. Pool waiters do not bother you like they did in the old days, and there is lots to do.

For those that want to keep busy, the complex offers many, many things to do: Tournaments, classes, exercise, yoga, cooking, and assorted events to keep you busy.

If you eat at the restaurants both lunch and Dinner plan to spend about U.S. $100 per person (kids will cost you a bit less).

They also have some very good entertainment each night, so take advantage of it (it is free, even though they hope you will buy a drink while you are watching).

If you are not taking advantage of the Mayan facilities because you have a time share, or a friend had a time share, or a relative had a time share, or your neighbor had a time share, you can get a room there for about $98/night. This is a very good value for the services and facilities provided.

While Puerto Vallarta is a very nice place, and all the staff, and people of Puerto Vallarta are very grateful to have you there, I will be more inclined to take my next vacation in Hawaii. There is something about Hawaii that puts you at ease, and helps you remember why you are taking a vacation in the first place (including airfare and hotels, it will probably cost you about the same as going to Puerto Vallarta).

If I ever do return to Puerto Vallarta (other than on business), I would have no qualms staying at the Mayan Palace Nuevo Vallarta Complex. I forgot to add, that the Owners of the complex are in the processes of upgrading the Mayan Palace, which means they are trying to move as many Mayan Palace owners out of those timeshare units as possible, so they can convert them. If you are a Mayan Palace owner who has not been convinced to upgrade to Bliss or Luxxe or whatever, hang in there because they will eventually need to offer you an upgrade without charge just to get you out of the building!

Room Tip: Request Ocean View. High Floor, away from Elevator, Request upgrade. If you are an owner, take adva...
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, July 25, 2014
Dear Critics_Critic :

Thank you for taking the time to provide us your detailed feedback about your stay at Mayan Palace. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you liked our pools, food options and grounds.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly look forward to serving you again in the near future.

Warmest regards,

Mayan Palace Nuevo Vallarta Management.
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Sterling, Virginia
2 reviews
5 of 5 stars Reviewed July 13, 2014

Overall, our experience was very good. The staff is/was very friendly and accommodating. When we checked in, the room we were given was clean and nice but had no view so we asked to be relocated and they made arrangements to move us to a very nice room with a view of Banderas Bay and the property. We are owners of a Bliss unit but none was available so we were put in a Mayan Palace building. Again, very nice but not as nice as the Bliss. Of course, we went through the nearly-obligatory sales presentation in which our representative, Mariano Navarette, went to great lengths to explain how the system works and how to upgrade in order to maximize our enjoyment of and availability of the various properties. No surprise that there was an additional cost to do that which we elected to decline. However, through all of this, I have to admit that Mariano was very professional, understanding and not pushy when we declined to upgrade, as some of the sales associates can be, although he did employ all of the closing tactics. He explained that he is now our contact for any reservations we want to make, whether they are in-house or through RCI or Interval, although we haven't called on him yet to do that. But, having sat through more than a few sales presentations at various resorts in the past, I have to admit that Mariano's was the most pleasant of those experiences. I would recommend him to anyone who is interested in gaining a better understanding of how the Vida programs work and not having to worry about being bullied into purchasing more weeks or upgrading your membership.

Room Tip: Be sure to ask for a room with a water view.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, July 25, 2014
Dear ggardell1 :

We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Mariano will gladly receive your feedback.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.

Happily,

Mayan Palace Nuevo Vallarta Management.
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Los Angeles, California
1 review
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 12, 2014

I do not mean any harm by this review, I would just like to post this as a warning/tip to future Puerto/Nuevo Vallarta tourists and constructive criticism of the Mayan Palace that hopefully hotel management will take into consideration to better their establishment. So I will be outlining a list of detailed pros and cons.

CONS:

1. OVERCHARGING: I get that this is a tourist destination and people will always try to find a way to squeeze as much as they can out of you but this was OVERBOARD. This hotel charges for literally everything, it would not be an exaggeration to say that they charge for breathing. While most hotels offer a complimentary safe box to keep important documents such as passports and cash, the Mayan Palace charges for the use of such safe boxes. That is pretty ridiculous because almost every foreign tourist is going to need to use it. Also, if you have one of the more expensive rooms that feature a kitchenette, make sure to clean up and don't leave any dirty dishes. They CHARGE if you leave a dirty kitchen which is also pretty ridiculous. Next, at the Santuario, this place where there are shows and family entertainment at night, they charge you for SITTING. Do not sit on the chairs if you don't think you'll stay long, just sit on the less comfortable wooden platforms or on the floor. NOT worth paying $5 USD for each person that sits. Finally, WARNING!!!! Do NOT connect to their wi-fi!!! They charge about $100 USD a week for each device that connects to their Wi-Fi. Honestly, it is cheaper to just turn off your phone altogether because there were also weird room charges for sending texts and receiving/making calls. Management, if you want happier guests stop charging for everything!

2. NIGHTLIFE/HOURS OF OPERATION: Mexico, especially its tourist destinations, is known for its nightlife. However, this resort missed the memo. While they have TRIED to have some kind of nightlife with the Santuario, which is mostly just lounging and family entertainment like sand art, traditional dancers, and singers and a bar, there is no real nightlife. Honestly, the shows were pretty boring and we always left 20 minutes after arriving. I would have really liked to see some kind of club or nightlife for younger people like older teens and young adults, or maybe a place to dance and socialize. There should be fiestas and exciting, lively events, maybe something at the beach, but there was nothing at all. Also, there were no activities for children at night at all. In fact, their hours of operation were extremely frustrating. For example, the pool closed at 9pm, which to be honest was a total bummer. It would be great if the pool could be open until late hours because there isn't anything else to do at night! Also, the only grocery store for miles is at "The Plaza" a shopping center in the Mayan Palace and that too closed very early. Extremely inconvenient when we needed water and other essentials.

3. LACK OF FACILITIES: The Mayan Palace is in a resort that includes about four other hotels: the Grand Luxxe, the Grand Bliss, The Grand Mayan, and the Sea Gardens. The Mayan Palace, very obviously, is the bottom two of the five hotels. This is because their facilities are very, very minimal and limited. The Mayan Palace pool is very unimpressive and barely anyone actually goes. What was really frustrating though was that the top three hotels, the Luxxe, the Bliss, and the Grand Mayan, could use each other's incredible pool facilities (we're talking lazy rivers, swim-up bars, water slides, and wave pools) but Mayan Palace guests were NOT allowed to use the other hotels' facilities even though the more high-end hotel guests were allowed to come use the Mayan Palace pool (I don't see why they would want to, to be honest). Guests were essentially "segregated" by these wrist bands that let everyone know what hotel they were coming from and it determined what facilites you could use and in the Mayan Palace guests' case, most often could NOT use.

4. TIMESHARE SELLERS: In order for our family to get access to Grand Mayan pool facilities for three days we had to attend a timeshare breakfast. We are already part of RCI so we've been through this B.S. before. Let me tell you, these sellers were RUTHLESS. They originally told us the breakfast would be 90 minutes max but it ended up being about 5 hours long. When one guy couldn't convince us, they would send another one.....and another one.....and yet another one. The timeshare guy was vicious and got into several arguments with our family. They were very attacking even though they put on this persona that they are not. After we finally refused their offers, the guy was livid....it was extremely uncomfortable. The Grand Mayan facilites were worth it but if you are faint of heart, I would not suggest going to one of these breakfasts.

5. CONSTRUCTION: Depending on when you come and what room you stay at, you might hear the enchanting little sound of jackhammers and drills. Apparently Mayan Palace has been under construction for quite awhile now. However, to be honest it wasn't a big deal to us. We only heard itfor 10 minutes every day, but some guests might find it a disturbance, so just a warning.

6. AMBIENCE: It didn't really feel like we were in Mexico with our surroundings. The architecture of the hotel is very simple and unfaithful to traditional Mexican and Puerto Vallarta architecture. It was just PLAIN. If you want a cool experience, go into the Grand Mayan lobby, that was pretty amazing but that was as far as we got into ancient Mexican culture.

PROS:

1. THE STAFF: The Mexican people, in general, you'll find, are extremely helpful, genuine, and uncommonly friendly (unless they're timeshare sellers). One of the best qualities of this hotel, and I would say of Mexico in general, is that the staff was so nice, sweet, caring, attentive, and friendly. Every single time we walked by, they would greet us and ask how we were doing. The resort also has a very convenient service where the staff drives guests around in golf carts to get to other hotels, restaurants, or the Santuario. They're always very helpful and go out of their way to get you to your destination.

2. CLEANLINESS: If you are clean freak, this hotel will seem immaculate to you. The walkways, the bridges, the rooms, the lobbies, and every facility are extremely clean. Staff are constantly cleaning, sweeping, and mopping and that's definitely a plus.

3. THE ROOMS: The rooms are spacious, clean, organized and come with flat screen TV's, balconies, big bathrooms, a kitchenette (depending on which room you get and it comes with a mini fridge, an electric stove, a toaster, a microwave, and plates, cups, and utensils), sofa beds, a dining table, and comfortable beds. Most people just go to their hotel room to sleep but we stayed in it for hours at a time because it was very relaxing and comfortable.

4. AIRPORT TRANSPORTATION: It's lovely that we got free transportation from the airport to the hotel in an air-conditioned shuttle.

5. LANDSCAPE: while it didn't look traditionally Mexican as mentioned before, it doesn't mean the place wasn't beautiful. The landscape was pretty incredible as the hotel is sitting on some kind of swamp or lake (which has crocodiles but are rarely seen so now worries!). The landscape really made you feel like you were walking in the middle of the rainforest and the trees and plants are stunning.

Now a list of TIPS to enjoy your visit at Puerto Vallarta:

1. You will be faced with a daunting task the minute you get off the airplane: THE TIMESHARE DEPARTMENT. There is LITERALLY a room you have to pass to exit the airport that is full of timeshare sellers. BEWARE and please, please, please do not fall for it. Puerto Vallarta is KNOWN for its timeshare and activity solicitors so it's pretty much wherever you go. They tend to target young families and seniors, which is just sad. All I did was pretend to sniff them and went, "Smells like scam."

2. Take the City Tour that the resort offers. If you're disappointed with the unimpressive, uninviting beach in front of the Mayan Palace then you'll be introduced to beautiful hidden beaches all around Puerto Vallarta that you can come back to later. I highly recommend the Mismaloya Beach, it has warm, clear water, and is absolutely beautiful. Back to the City Tour, you'll be able to explore downtown Vallarta including the stunning Our Lady of Guadalupe Cathedral, drive up the Sierra Madre Mountains, enjoy a delicious lunch at a restaurant in the middle of the rainforest and a river (super cool, bring a camera!), go to a tequila factory and try six different types of tequila, and learn a lot about the area through a friendly guide. Tours are offered in Spanish or English, though if you speak both, I suggest the Spanish tour, just feels more authentic.

3. FOOD: while the resorts' collection of restaurants is impressive, they're all extremely expensive. I highly, highly suggest that you take a taxi to the local Walmart and stock up on everything you need there. It costs about $6-$8 USD for the ride and it's definitely worth it. If you have the room with the kitchen you can store foods like meat and milk and make yourself a nice meal instead of spending exorbitant amounts of money on the restaurant food around the area.

4. EXCHANGING MONEY: I don't think I saw one place that accepted American dollars, so make sure to exchange at least $200 to pesos so that you'll have enough spending cash when you go out downtown or anywhere else in the area. The Mayan Palace has a pretty crappy exchange rate so you might want to try another "caja de cambios" downtown where the rates are much more reasonable.

5. BRING INSECT REPELLENT AND SUNSCREEN: I suffered with 20+ bug bites as is expected of any tropical location. What most people don't seem to realize though is that Puerto Vallarta is REALLY tropical, very heavy rainforest and of course a lot of biting bugs and insects. So BRING insect repellent and apply generously. Also, the weather is something most people have probably never encountered unless they live in the deep South or a place like Florida. Coming from California, we did not realize the humidity and the heat was so extreme. We're used to 70-85 degree weather but this is a whole other level. On average, the heat was 90+ and the humidity did not make it better. It does rain every single day, but usually only at night and it lasts only about an hour (there will usually be lighting and thunderstorms but this is usually only from June to November).

6. Slip off your Mayan Palace bracelet when you go out of the resort because the locals know about the bracelet system and WILL target you if they see you are wearing one. By targeting, I meant they'll try to sell you a timeshare or a ridiculously priced activity like scuba diving or snorkeling.

7. PLAN AHEAD: If you want to do anything exciting, which is going to cost ALOT of money (for example, the infamous "Vallarta Adventures" costs $100+ per person for almost every activity they offer), make sure to plan it BEFORE you arrive to Mexico. It's hard to set anything up last minute and you'll probably get ripped off if you try to set anything up while you're there. For cheaper activities I definitely recommend Mismaloya Beach and the surrounding areas which you can get to on the city bus (it is blue and says "Mismaloya" on the front of it). There you can find Vallarta Zoo, which is interesting and unlike any American zoo, yet heartbreaking if you're an animal lover or activist, I would stay away if you define yourself as such. Also you can take a boat ride for around $40-$50 for the whole boat to Los Arcos Marine National Park and feed tropical fish or scuba dive and snorkel for an extra charge. The ocean is beautiful and very clear and it was fun. You can go shopping and exploring in "El Centro", or downtown, where you can find a huge array of restaurants including American ones like McDonald's and a Buffalo Wings restaurant, but also a big selection of traditional Mexican cuisine. I suggest going on a Sunday and staying for the huge Fiesta they have every Sunday Night at the plaza a few blocks in front of Our Lady of Guadalupe Cathedral.

I hope any future Puerto Vallarta travelers found this review helpful and I really hope that the Mayan Palace Management will take some of my suggestions into consideration.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, July 25, 2014
Dear Marissa M:

We really appreciate the time you have taken to share with us your detailed impression about your stay at Mayan Palace. We are pleased to learn most our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. It is pleasing to learn that you also enjoyed the breathtaking landscape and the cleanliness of our accommodations and surrounding premises.


All the same, we are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with all the appropriate areas in order to continue working towards exceeding all our guests’ expectations. We would like to point out as well that our prices are competitive compared to other resorts.

Your comments are always appreciated.

Warm regards,

Mayan Palace Nuevo Vallarta Management.
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1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 7, 2014

Big big disappointment. When we got there, our room wasn't ready and they wanted to charge us $120 a night per person, they charge for every little thing. Only half the staff is friendly and helpful, my sister had a $200 watch stolen & if you're not a member of the timeshare you're treated as a second class citizen to them. I would not recommend staying there to anyone traveling from the US or from Mexico. It almost ruined our vacation.

Stayed July 2014
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, July 10, 2014
Dear Lmagallanes92:

We would like to express our sincere appreciation for taking the time to submit a review about your recent stay at Mayan Palace.

We are shocked to learn about the inconvenience experienced during your stay. All our staff has a strict regimen of training and supervision in order to provide the highest level of service our guests expect from us. For that reason, we will gladly follow-up with the appropriate areas as we strive to make each and every one of our guests feel cared for, appreciated and respected.

Should you wish to discuss this highly exceptional occurrence further, please feel free to contact us at customerservice@mayanpalace.com.

We hope to welcome you back in the future.

Best regards,

Mayan Palace Nuevo Vallarta Management.
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 26, 2014

this summer im planning on visiting nuevo vallarta and staying at mayan palace hotel. a few years ago i went to mazatlan and stayed at mayan palace hotel and it was a great experience. the pools were very clean and the view from my balcony was beautiful. i was wondering how much you guys charge for wifi.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, July 8, 2014
Dear Rocio G:
Thank you so much for choosing Mayan Palace for your vacation.

Please Feel free to contact us at customerservice@mayanpalace.com, It will be our privilege to provide you all the information about our resort.

Best regards,

Mayan Palace Nuevo Vallarta Management.
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Chicago, Illinois, United States
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 22, 2014

My family and I have been to this resort at least three times in the past years and I must say "Growth" Beautiful even under construction. We occupied two, two bedroom units that had more than enough space for the 11 family members. new walmart location made shopping and cooking for a crowd easy. The breakfast buffet was wonderful but meals were expensive for large groups, so we took advantage of the kitchen. I did find that a price tag was on everything bottled water and even coffee packs in the room. Time share presentation went a little long and there was confusion with the bill at checkout. Loved the spa, pools and activities, we just found out that everything costs.

Room Tip: Ask for a beach view
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, June 25, 2014
Dear Loving L :

We truly appreciate you taking the time and providing us with your feedback of your stay at Mayan Palace. We are delighted to find out you and your loved ones enjoyed the spa, our pools and some of our restaurants.

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We would like to point out as well, that our prices are competitive compared to other resorts.

It will be our pleasure to have you as a guest again.

Happily,

Mayan Palace Nuevo Vallarta Management.
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Additional Information about Mayan Palace Nuevo Vallarta

Address: Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Nuevo Vallarta
Number of rooms: 20
Also Known As:
Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Nuevo Vallarta Mayan Palace
Mayan Palace Resort

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