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“Listen up Management and potential Tourists” 3 of 5 stars
Review of Mayan Palace Nuevo Vallarta

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Mayan Palace Nuevo Vallarta
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Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico   |  
Hotel amenities
Ranked #22 of 26 Hotels in Nuevo Vallarta
Los Angeles, California
1 review
38 helpful votes 38 helpful votes
“Listen up Management and potential Tourists”
3 of 5 stars Reviewed July 12, 2014

I do not mean any harm by this review, I would just like to post this as a warning/tip to future Puerto/Nuevo Vallarta tourists and constructive criticism of the Mayan Palace that hopefully hotel management will take into consideration to better their establishment. So I will be outlining a list of detailed pros and cons.

CONS:

1. OVERCHARGING: I get that this is a tourist destination and people will always try to find a way to squeeze as much as they can out of you but this was OVERBOARD. This hotel charges for literally everything, it would not be an exaggeration to say that they charge for breathing. While most hotels offer a complimentary safe box to keep important documents such as passports and cash, the Mayan Palace charges for the use of such safe boxes. That is pretty ridiculous because almost every foreign tourist is going to need to use it. Also, if you have one of the more expensive rooms that feature a kitchenette, make sure to clean up and don't leave any dirty dishes. They CHARGE if you leave a dirty kitchen which is also pretty ridiculous. Next, at the Santuario, this place where there are shows and family entertainment at night, they charge you for SITTING. Do not sit on the chairs if you don't think you'll stay long, just sit on the less comfortable wooden platforms or on the floor. NOT worth paying $5 USD for each person that sits. Finally, WARNING!!!! Do NOT connect to their wi-fi!!! They charge about $100 USD a week for each device that connects to their Wi-Fi. Honestly, it is cheaper to just turn off your phone altogether because there were also weird room charges for sending texts and receiving/making calls. Management, if you want happier guests stop charging for everything!

2. NIGHTLIFE/HOURS OF OPERATION: Mexico, especially its tourist destinations, is known for its nightlife. However, this resort missed the memo. While they have TRIED to have some kind of nightlife with the Santuario, which is mostly just lounging and family entertainment like sand art, traditional dancers, and singers and a bar, there is no real nightlife. Honestly, the shows were pretty boring and we always left 20 minutes after arriving. I would have really liked to see some kind of club or nightlife for younger people like older teens and young adults, or maybe a place to dance and socialize. There should be fiestas and exciting, lively events, maybe something at the beach, but there was nothing at all. Also, there were no activities for children at night at all. In fact, their hours of operation were extremely frustrating. For example, the pool closed at 9pm, which to be honest was a total bummer. It would be great if the pool could be open until late hours because there isn't anything else to do at night! Also, the only grocery store for miles is at "The Plaza" a shopping center in the Mayan Palace and that too closed very early. Extremely inconvenient when we needed water and other essentials.

3. LACK OF FACILITIES: The Mayan Palace is in a resort that includes about four other hotels: the Grand Luxxe, the Grand Bliss, The Grand Mayan, and the Sea Gardens. The Mayan Palace, very obviously, is the bottom two of the five hotels. This is because their facilities are very, very minimal and limited. The Mayan Palace pool is very unimpressive and barely anyone actually goes. What was really frustrating though was that the top three hotels, the Luxxe, the Bliss, and the Grand Mayan, could use each other's incredible pool facilities (we're talking lazy rivers, swim-up bars, water slides, and wave pools) but Mayan Palace guests were NOT allowed to use the other hotels' facilities even though the more high-end hotel guests were allowed to come use the Mayan Palace pool (I don't see why they would want to, to be honest). Guests were essentially "segregated" by these wrist bands that let everyone know what hotel they were coming from and it determined what facilites you could use and in the Mayan Palace guests' case, most often could NOT use.

4. TIMESHARE SELLERS: In order for our family to get access to Grand Mayan pool facilities for three days we had to attend a timeshare breakfast. We are already part of RCI so we've been through this B.S. before. Let me tell you, these sellers were RUTHLESS. They originally told us the breakfast would be 90 minutes max but it ended up being about 5 hours long. When one guy couldn't convince us, they would send another one.....and another one.....and yet another one. The timeshare guy was vicious and got into several arguments with our family. They were very attacking even though they put on this persona that they are not. After we finally refused their offers, the guy was livid....it was extremely uncomfortable. The Grand Mayan facilites were worth it but if you are faint of heart, I would not suggest going to one of these breakfasts.

5. CONSTRUCTION: Depending on when you come and what room you stay at, you might hear the enchanting little sound of jackhammers and drills. Apparently Mayan Palace has been under construction for quite awhile now. However, to be honest it wasn't a big deal to us. We only heard itfor 10 minutes every day, but some guests might find it a disturbance, so just a warning.

6. AMBIENCE: It didn't really feel like we were in Mexico with our surroundings. The architecture of the hotel is very simple and unfaithful to traditional Mexican and Puerto Vallarta architecture. It was just PLAIN. If you want a cool experience, go into the Grand Mayan lobby, that was pretty amazing but that was as far as we got into ancient Mexican culture.

PROS:

1. THE STAFF: The Mexican people, in general, you'll find, are extremely helpful, genuine, and uncommonly friendly (unless they're timeshare sellers). One of the best qualities of this hotel, and I would say of Mexico in general, is that the staff was so nice, sweet, caring, attentive, and friendly. Every single time we walked by, they would greet us and ask how we were doing. The resort also has a very convenient service where the staff drives guests around in golf carts to get to other hotels, restaurants, or the Santuario. They're always very helpful and go out of their way to get you to your destination.

2. CLEANLINESS: If you are clean freak, this hotel will seem immaculate to you. The walkways, the bridges, the rooms, the lobbies, and every facility are extremely clean. Staff are constantly cleaning, sweeping, and mopping and that's definitely a plus.

3. THE ROOMS: The rooms are spacious, clean, organized and come with flat screen TV's, balconies, big bathrooms, a kitchenette (depending on which room you get and it comes with a mini fridge, an electric stove, a toaster, a microwave, and plates, cups, and utensils), sofa beds, a dining table, and comfortable beds. Most people just go to their hotel room to sleep but we stayed in it for hours at a time because it was very relaxing and comfortable.

4. AIRPORT TRANSPORTATION: It's lovely that we got free transportation from the airport to the hotel in an air-conditioned shuttle.

5. LANDSCAPE: while it didn't look traditionally Mexican as mentioned before, it doesn't mean the place wasn't beautiful. The landscape was pretty incredible as the hotel is sitting on some kind of swamp or lake (which has crocodiles but are rarely seen so now worries!). The landscape really made you feel like you were walking in the middle of the rainforest and the trees and plants are stunning.

Now a list of TIPS to enjoy your visit at Puerto Vallarta:

1. You will be faced with a daunting task the minute you get off the airplane: THE TIMESHARE DEPARTMENT. There is LITERALLY a room you have to pass to exit the airport that is full of timeshare sellers. BEWARE and please, please, please do not fall for it. Puerto Vallarta is KNOWN for its timeshare and activity solicitors so it's pretty much wherever you go. They tend to target young families and seniors, which is just sad. All I did was pretend to sniff them and went, "Smells like scam."

2. Take the City Tour that the resort offers. If you're disappointed with the unimpressive, uninviting beach in front of the Mayan Palace then you'll be introduced to beautiful hidden beaches all around Puerto Vallarta that you can come back to later. I highly recommend the Mismaloya Beach, it has warm, clear water, and is absolutely beautiful. Back to the City Tour, you'll be able to explore downtown Vallarta including the stunning Our Lady of Guadalupe Cathedral, drive up the Sierra Madre Mountains, enjoy a delicious lunch at a restaurant in the middle of the rainforest and a river (super cool, bring a camera!), go to a tequila factory and try six different types of tequila, and learn a lot about the area through a friendly guide. Tours are offered in Spanish or English, though if you speak both, I suggest the Spanish tour, just feels more authentic.

3. FOOD: while the resorts' collection of restaurants is impressive, they're all extremely expensive. I highly, highly suggest that you take a taxi to the local Walmart and stock up on everything you need there. It costs about $6-$8 USD for the ride and it's definitely worth it. If you have the room with the kitchen you can store foods like meat and milk and make yourself a nice meal instead of spending exorbitant amounts of money on the restaurant food around the area.

4. EXCHANGING MONEY: I don't think I saw one place that accepted American dollars, so make sure to exchange at least $200 to pesos so that you'll have enough spending cash when you go out downtown or anywhere else in the area. The Mayan Palace has a pretty crappy exchange rate so you might want to try another "caja de cambios" downtown where the rates are much more reasonable.

5. BRING INSECT REPELLENT AND SUNSCREEN: I suffered with 20+ bug bites as is expected of any tropical location. What most people don't seem to realize though is that Puerto Vallarta is REALLY tropical, very heavy rainforest and of course a lot of biting bugs and insects. So BRING insect repellent and apply generously. Also, the weather is something most people have probably never encountered unless they live in the deep South or a place like Florida. Coming from California, we did not realize the humidity and the heat was so extreme. We're used to 70-85 degree weather but this is a whole other level. On average, the heat was 90+ and the humidity did not make it better. It does rain every single day, but usually only at night and it lasts only about an hour (there will usually be lighting and thunderstorms but this is usually only from June to November).

6. Slip off your Mayan Palace bracelet when you go out of the resort because the locals know about the bracelet system and WILL target you if they see you are wearing one. By targeting, I meant they'll try to sell you a timeshare or a ridiculously priced activity like scuba diving or snorkeling.

7. PLAN AHEAD: If you want to do anything exciting, which is going to cost ALOT of money (for example, the infamous "Vallarta Adventures" costs $100+ per person for almost every activity they offer), make sure to plan it BEFORE you arrive to Mexico. It's hard to set anything up last minute and you'll probably get ripped off if you try to set anything up while you're there. For cheaper activities I definitely recommend Mismaloya Beach and the surrounding areas which you can get to on the city bus (it is blue and says "Mismaloya" on the front of it). There you can find Vallarta Zoo, which is interesting and unlike any American zoo, yet heartbreaking if you're an animal lover or activist, I would stay away if you define yourself as such. Also you can take a boat ride for around $40-$50 for the whole boat to Los Arcos Marine National Park and feed tropical fish or scuba dive and snorkel for an extra charge. The ocean is beautiful and very clear and it was fun. You can go shopping and exploring in "El Centro", or downtown, where you can find a huge array of restaurants including American ones like McDonald's and a Buffalo Wings restaurant, but also a big selection of traditional Mexican cuisine. I suggest going on a Sunday and staying for the huge Fiesta they have every Sunday Night at the plaza a few blocks in front of Our Lady of Guadalupe Cathedral.

I hope any future Puerto Vallarta travelers found this review helpful and I really hope that the Mayan Palace Management will take some of my suggestions into consideration.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, July 25, 2014
Dear Marissa M:

We really appreciate the time you have taken to share with us your detailed impression about your stay at Mayan Palace. We are pleased to learn most our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. It is pleasing to learn that you also enjoyed the breathtaking landscape and the cleanliness of our accommodations and surrounding premises.


All the same, we are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with all the appropriate areas in order to continue working towards exceeding all our guests’ expectations. We would like to point out as well that our prices are competitive compared to other resorts.

Your comments are always appreciated.

Warm regards,

Mayan Palace Nuevo Vallarta Management.
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Italian first
  • Spanish first
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English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 7, 2014

Big big disappointment. When we got there, our room wasn't ready and they wanted to charge us $120 a night per person, they charge for every little thing. Only half the staff is friendly and helpful, my sister had a $200 watch stolen & if you're not a member of the timeshare you're treated as a second class citizen to them. I would not recommend staying there to anyone traveling from the US or from Mexico. It almost ruined our vacation.

Stayed July 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, July 10, 2014
Dear Lmagallanes92:

We would like to express our sincere appreciation for taking the time to submit a review about your recent stay at Mayan Palace.

We are shocked to learn about the inconvenience experienced during your stay. All our staff has a strict regimen of training and supervision in order to provide the highest level of service our guests expect from us. For that reason, we will gladly follow-up with the appropriate areas as we strive to make each and every one of our guests feel cared for, appreciated and respected.

Should you wish to discuss this highly exceptional occurrence further, please feel free to contact us at customerservice@mayanpalace.com.

We hope to welcome you back in the future.

Best regards,

Mayan Palace Nuevo Vallarta Management.
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 26, 2014

this summer im planning on visiting nuevo vallarta and staying at mayan palace hotel. a few years ago i went to mazatlan and stayed at mayan palace hotel and it was a great experience. the pools were very clean and the view from my balcony was beautiful. i was wondering how much you guys charge for wifi.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, July 8, 2014
Dear Rocio G:
Thank you so much for choosing Mayan Palace for your vacation.

Please Feel free to contact us at customerservice@mayanpalace.com, It will be our privilege to provide you all the information about our resort.

Best regards,

Mayan Palace Nuevo Vallarta Management.
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Chicago, Illinois, United States
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 22, 2014

My family and I have been to this resort at least three times in the past years and I must say "Growth" Beautiful even under construction. We occupied two, two bedroom units that had more than enough space for the 11 family members. new walmart location made shopping and cooking for a crowd easy. The breakfast buffet was wonderful but meals were expensive for large groups, so we took advantage of the kitchen. I did find that a price tag was on everything bottled water and even coffee packs in the room. Time share presentation went a little long and there was confusion with the bill at checkout. Loved the spa, pools and activities, we just found out that everything costs.

Room Tip: Ask for a beach view
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, June 25, 2014
Dear Loving L :

We truly appreciate you taking the time and providing us with your feedback of your stay at Mayan Palace. We are delighted to find out you and your loved ones enjoyed the spa, our pools and some of our restaurants.

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We would like to point out as well, that our prices are competitive compared to other resorts.

It will be our pleasure to have you as a guest again.

Happily,

Mayan Palace Nuevo Vallarta Management.
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Hartland, Wisconsin
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 17, 2014

We traveled with our 4 yo daughter and had a wonderful time. Room was beautiful with lots of space and small kitchen. Did not like the time share meeting - total waste. Told it would be only 1/2 hour and it was 4 hours and then we left!!! Parking was OK, but you need to plan ahead to get your car as it takes time. Pool and food were great. Beach was awesome. We did go into town and bought groceries but ate in the restaurants about 1/2 of the times. This was my Mother's Day gift and I loved it. Relaxing and everyone was nice except for the "sales pitch". Still under construction, but we never even heard a thing or noticed any construction vehicles. My daughter loved the Kids Club and it is very reasonable. Lots of activities for her and completely safe and secure. Gave mom and dad the ability to do an excursion and have some free time. Also used the on site baby sitting service which was a little expensive but worth it for a quiet dinner out. We would definitely go again - just not to the sales pitch!!

Room Tip: If traveling with large group, definitely do the 2 bedroom with kitchen. Each couch is a day bed wi...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, June 25, 2014
Dear vacati0n2009:

Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed the kids club, pools, our food options, and appreciate your kind comment about some our staff as we consider them one of our biggest assets.

Comments like yours enable our continued pursuit of improvement for perfection on our daily performance.

We appreciate your feedback and we truly look forward to serving you again in the near future.

Happily,

Mayan Palace Nuevo Vallarta Management.
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Key West, Florida
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 9, 2014

The Mayan palace is both a hotel and time share. I swapped in there in June 2014 with a time share swap. Here's the issues. They have managed to waste valuable vacation time thinking we are impressed. Specifically they've got serious issues with parking, logistics and amenities. When you arrive you have to park your car in a "Valet Only" parking area. They take your car and give you a ticket, then you need to call to Valet before arriving each time you want to use your car. They park the cars somewhere else. When they bring them into the parking area for pickup, they lock your key in a box on one of many posts holding up the awning in the parking area. The foolishness is that first of all these units have full kitchens but you can't buy groceries and drive them anywhere near your room, instead you have to valet, give you groceries to a porter, take a "claim check" and then wait in your room until they decide to get there. I waited up to 30 minutes for both my suitcases coming in and my suitcase to arrive back to the car on check out. They take your keys and give you a claim ticket for your car, you pay roughly $10 per day to park (no other option) or $35 for the week. Each time I called ahead and came to get my car there were problems. Either the car was not yet there (I always called at least 20 minutes beforehand) or on one occasion my car was there but the key was locked in the lock box on the pole and one of the Valet attendees was gone who had the key to the box with my car key locked in it. It took nearly 30 minutes for them to find the key to the box... They also lost my ticket and then had to hand write a claim check. So parking is not well designed.
Next BIG issue is they are currently in construction. They have all guests arrive to the parking area and they take your luggage. They load the luggage in tram carts and off it goes. Each luggage cart is covered (for rain) and they therefore can't see the luggage once in the cart. It would be much better if they had us claim our luggage, the system is cumbersome and a big time waste, does not make me feel impressed, rather many of us were frustrated. When you arrive they also make you walk through a huge complex known as the Santuario. But the entire complex is in major construction, so you walk from one end of the complex to the other and then board a tram to the individual hotel you are going to since the project has multiple buildings. They could MUCH MORE EASILY have you board a tram right where you arrive (that's what they do with your luggage) and drive you around the Sanctuario and directly to your resort. They seem to think it is impressive (and yes the building WILL BE impressive when it is done but right now they are diverting every guest through the major construction zone. It is literally about a 6 minute walk each time (each way) to get to the tram from the parking lot and 6 minutes more to get back to your car. It was "cute" the first time but if you are there for a week, it is not amusing. Then you get to the other side of the Sanctuario and must wait for a tram to show up to take you the rest of the way. When golfing, they had us board the tram, go to the Sanctuario, get out, wait for another tram to take us nearly all the way back to the Mayan Palace to the golf clubhouse. They could have easily stopped the first tram right at the clubhouse, saving lots of valuable vacation time. They wanted to make me do a time share tour so be aware of that as well and they nickel and dime you everywhere, the internet for example was nearly $75 for the week and actually so slow I could not post to facebook without frustration. They charged me nearly $3 for the packet of coffee that was next to the coffee maker when I arrived and thankfully the maid did not replace it so I did not have a $25 bill for not so good coffee after the week was up. There were mysterious charges on my bill which when I questioned them, the front desk just removed them, obviously knowing I had not used the service. Small things like bottles of water on the bill that we'd never used. I had a 2 bedroom unit reserved and when we arrived they told me it was unavailable and would we mind 2 separate one bedroom units that were down the hall from each other, just not refined customer service. The resort is very nice but the few big time wasters made me wish I was just in the Sheraton Buganvilla, where we went after the Mayan palace. The Sheraton had free parking, you could drive right to the front of the building to unload your luggage, the WIFi was free and we did not waste hours over the week walking through construction zones, waiting for our car in Valet, waiting for trams to get where we were going, etc. When we checked out of the Mayan Palace, they slipped a bill under the door on the night before we were to leave and suggested we pay the bill between 6 pm and 8 pm, which we did. They did not however point out or tell us at this time that we would need a "proof of payment" exit pass to be able to leave on the following morning. So though our bill was fully paid, we could not leave, had to walk all the way back through the Sanctuario, take the tram back to the reception at the Mayan Palace, have them look up our account, see that we'd already paid, print us a "release" that allowed us to leave and then tram back to the Sanctuario, walk all the way to the other side of the complex and show our pass before they'd let us get in our car and leave. They then spent a half hour or so looking through all the luggage carts trying to find our suitcases. Any one of their guests could tell them how to improve this process, not sure why they have not figured it out... They don't release any tubes into the lazy river (I imagine they "rent" them to you), the wave pool did not work the entire time I was there, the pool bar closed 10 minutes early and they were not customer focused. In all fairness, if you are going there for a week's vacation and never leavings, willing to eat all your meals there and never leave, the resort is nice. But every day I saw people coming and going into town that were just as frustrated as I was. We would have to wait in a line for the trams, walk a mile and wait again. And as a business owner they had all the resources there to fix everything, tram directly from the parking lot, give internet for free and don't charge for every little item to the point of being a complete turn off....

Room Tip: The odd numbered rooms are the ones that face the ocean, even numbers face the parking lot. The hig...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, July 8, 2014
Dear PacificLotsCostaRica:

We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace.

We are surprised to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guest feedback is important to us, and ultimately is how we measure our success.

If we are fortunate to welcome you back in the near future, we are confident your stay will be a unique pleasant experience.

Sincerely,

Mayan Palace Nuevo Vallarta Management.
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California
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed June 4, 2014

We were at an "Owners Update" for the Grand Luxxe yesterday. We were told that the Mayan Palace will be closed soon and remodeled to serve as the showroom for the Cirque du Soleil which will be permanently located there. New construction out on the end of the parking garage, we were told, are the new buildings for the Mayan Palace and the Bliss. Those buildings are way, way out from the pools and the beach. Can the social media manager confirm what we were told?

Occupying part of the Mayan Palace building is the Plaza, a grouping of stores which sell upscale resort wear and fine handicrafts, wine, deli items (like pate, lox, etc.), groceries (including warm, freshly made tortillas), a chocolate store (which chocoholics will appreciate), a bakery (with fabulous looking breads and sweet rolls baked on the premises), a self serve yogurt bar, a crepes snack bar, etc. We tried the yogurt with fresh blueberries on top---delicious. As a matter of fact, it was so good that we went back the next day. We shared a chicken crepe and thought it was delicious. What a beautiful view you get from their tables (you can also sit at the tables outside by the lakes and they will bring your orders to you). We checked the prices at the grocery store and they weren't bad at all (and this from a Walmart shopper!). You might pay 20-30 cents more for a 2 liter bottle of water than you would pay at OXXO or Walmart but you don't have to carry it from town or take a taxi to get it back to the resort either. The vegetables looked really fresh, especially the Boston lettuce. I love the choices in this entire marketplace concept!!!

The construction and noise are barely discernible---thank goodness. Looks like they are concentrating on the Sanctuario (new stage?), new Mayan Palace/Bliss buildings and the Luxxe towers 3/4 and maybe 5. Golf hole #1 looks all dug up and there is just dirt there now. But all of this work is quite a ways from the inhabited condos. We can't even hear the Sanctuario work which is fairly close.

They have closed off the road by the Grand Mayan that leads out to Eddie's restaurant and the bus stops. But, a couple of nights ago, we were at Eddie's and it was packed with Mayan resort people. They either walked along the beach or took a shuttle to the front entrance and walked the road up to Eddie's. I feel sorry for the Sea Garden owners because they are really cut off from the main property.

Those are my comments as we begin a two week stay at the Grand Luxxe. Many years ago, we started as Sea Garden owners, went to Grand Mayan and, for the last four years, have owned at the Grand Luxxe. This is it because there is no end to the next level of accommodations that the developer keeps dreaming up.

Room Tip: Your room choice is limited by the equity you have in the company.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, June 25, 2014
Thank you so much for commenting about your stay at Mayan Palace. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. As well we are glad you liked the Plaza and our food options.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable. Please contact us at customerservice@mayanpalace.com we will gladly inform you about all the recent projects in Nuevo Vallarta.

We look forward to welcoming you back and continue making your stays memorable!

Happily,

Mayan Palace Nuevo Vallarta Management.
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Additional Information about Mayan Palace Nuevo Vallarta

Address: Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Nuevo Vallarta
#18 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $
Number of rooms: 20
Also Known As:
Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Nuevo Vallarta Mayan Palace
Mayan Palace Resort

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