I had a week at the Mayan Palace through a third party timeshare - January 4- 11, 2013. We called ahead of time to see if we can upgrade to the Grand Mayan, because we understood that the Mayan Palace was being renovated and they said on the phone that this was impossible since we weren't owners and were coming in as a buy through our 3rd party company. She told us that the resort was 95% complete so there was no issue with construction.
The moment we arrived at the Mayan Palace, we were 1) charged $250 to our credit card to cover expenses charged to the room, since they don't allow cash purchases on site. They'll tell you it's a hold, but when you get an alert on your phone 30 seconds later, let me tell you that they hit your credit card with it instantly. 2) immediately assigned to a sales lady who wanted to upgrade us to the Grand Mayan as long as we agreed to go to the timeshare presentation.
We were prepared for that because we had read enough about it on tripadvisor and we agreed ahead of time that we were NOT going to waste a day of our vacation on high pressure sales. However, the sales lady (Rosie) told us that the resort is still being gutted, that the construction noise was really bad and that 50% of the pool was closed for construction. In the end, we agreed to the upgrade, because in reality - I REALLY wanted the lazy river at the Grand Mayan. We decided to give the presentation a shot, just to say that we experienced it. There was no way I was going to buy because I'm an owner in another company (Vacation Internationale).
I don't regret upgrading out of the Mayan Palace. A full building is gutted. No walls - no anything. A cement structure that you can see right through. The construction noise IS very loud. Not only for this complex, but for the Luxxe (?) being built next to it. They have construction crews working 24/7 in 3 shifts of 8 hours. The pool, however, was not under construction at all. In fact, it was quite beautiful and completely empty when we went by it.
In the sales presentation, they showed us the upgrades they were planning on doing and yes - it looks very beautiful. But when you buy into the Mayan Resorts, you buy in levels. So if you have a Mayan Palace buy, you can only use the Mayan Palace. If you buy in the Bliss, you can use the Bliss and the Palace (level one and two). IF you buy in the Grand Mayan, you can use the Grand (level 3), the Bliss (2) and the Mayan Palace (1). See?
I found it interesting that they can't wait to upgrade you OUT of the Mayan Palace - but when you go through the presentation, the Mayan Palace is exactly what they are selling you.
I will say this about the presentation: we were expecting a whole new level of Hell. It wasn't that bad. We had an exit plan (pre-arranged time we had to leave) and we knew we were going through a sales pitch. We had NO intention of buying and we stuck to our guns. It was a solid 4 hours, yes. We went through 6 people. In the end, we didn't get anything but an upgrade to the Grand Mayan, which is what we really were after, and a 10% discount on our purchases, which wasn't hardly anything. It wasn't however, painful or angry or scary. It was a little amusing when you see how hard they try and the sales tactics they give you.
We upgraded and I don't regret a moment of it. I'll go to the Grand Mayan site and give my review there.
- Also Known As:
- Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
- Wyndham Nuevo Vallarta
- Nuevo Vallarta Mayan Palace
- Mayan Palace Resort