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Mayan Palace Nuevo Vallarta: Traveler Reviews

Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Hotel amenities
Mayan Palace Nuevo Vallarta
Ranked #21 of 23 hotels in Nuevo Vallarta
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497 reviews from our community

Traveler rating
    144
    168
    66
    57
    62
See reviews for
Families
124
 
Couples
93
 
Solo
3
 
Business
0
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Seattle, Washington
2 reviews
6 helpful votes 6 helpful votes
“Grand Luxxe Construction noise!!”
3 of 5 stars Reviewed October 6, 2012

My wife and I recently spent 10 days (Sept 22-Oct 3) at the Grand Luxxe Resort. Unfortunately, not so grand was the grounds around the hotel. The hotel rooms were great inside new and upscale and of course at check in there were no ocean views (reassured us no problem over the phone) available unless you signed up for the 90 min presentation w/breakfast and 10% discounts in resort activities etc., we got the upgrade view!! NOT! unless you like the sounds of heavy machinery (bulldozers, excavators, jackhammers etc.,) u got the idea OMG!! and don't think it stops at 5:00 p.m. some nights until 11:00 p.m. unreal thank god for my music and earphones & turn up the T.V. just to drown out the const sounds. Last but not least the 5 min cart ride at times very dusty! to and from activities you are pretty much trapped inside unless you leave the resort. We ended up transferring over to the Grand Mayan just to get away from the major construction and believe me the downgrade was a upgrade for us! Hope this helps.

Room Tip: Ask for rooms facing the River only!! in building #2 if not the top floor on the other side you won...
See more room tips
  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
Ask Robert S about Mayan Palace Nuevo Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
“Rude employees and you are trapped at the resort”
1 of 5 stars Reviewed September 3, 2012

We had high hopes for this place and went here to celebrate my birthday. We were very disappointed that if you don't own a timeshare, they will put you. A room that faces the parking garage. Also, if you don't own a timeshare and won't buy one they give you a different colored wristband and you are treated like a second class citizen. There were things we really liked, like the food. Very good but expensive. At the pool, we would here groups of timeshare owners constantly complaining about how much prices have increased, the wifi is very expensive and the overall demeanor of the staff has gone down hill. I would highly encourage anyone to think twice about the Mayan resorts in Puerto Vallarta and most likely anywhere. I will never put myself in the position of being their guest, ever again.

Stayed March 2012, traveled as a couple
Was this review helpful? Yes 12
See 2 more reviews by Aaron V for Nuevo Vallarta
Ask Aaron V about Mayan Palace Nuevo Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmb11, Timeshare Owner at Mayan Palace Nuevo Vallarta, responded to this review
October 19, 2012
Absolutely True! That is part of the plan!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“Time share sharks”
3 of 5 stars Reviewed August 16, 2012

We went to a mayan palace on an invitation about there property,,,well the breakfast was free and lovely ,the lady we had with us was lovely she was mexican ,however when it came to signing up the mafia moved in ,well he was rude outspoken full of the proverbial and extremely egotistical. On holidays one does not have to put up with these type of people and I would advise anyone to keep well away ,there are so many nice people in PV why meet the desperates !!

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 17
Ask AllyTasmania about Mayan Palace Nuevo Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bmb11, at Mayan Palace Nuevo Vallarta, responded to this review
October 19, 2012
Absolutely True! That is part of the plan!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, MI
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
“OK resort”
4 of 5 stars Reviewed July 29, 2012

OK resort...20 minutes from Puerto Vallarta. Long walk to the pool and no beach view. Staff were friendly. Food is ok but stay away from their fish tacos!!! I loved Puerto Vallarta & would stay there next time. Beautiful Malecon, All the restaurants are amazing. Went whale watching in Bandaras Bay & did see two small whales.

Room Tip: Ask for ocean view
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  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
Ask fishfan09 about Mayan Palace Nuevo Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton,CA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“FREE UPGRADE!!!”
4 of 5 stars Reviewed July 9, 2012

We had reservations for the Mayan Palace May 2012, however it was under construction so we were given a free upgrade to Grand Mayan. Yes it is Grand, we had a wonderful time. Things to watch out for: Long check in/out lines. Time share sharks (just say no) Oh yes the Iguana's by the pool!!
This is better than Puerto Vallarta as there are more buildings, pools and places to eat.
Enjoy your trip to Mexico soon and you too could receive a free upgrade!!

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
Ask djp9810 about Mayan Palace Nuevo Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Mayan Palace Nuevo Vallarta

Also Known As:
Mayan Palace Nuevo Vallarta Hotel
Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Nuevo Vallarta Mayan Palace
Mayan Palace
Mayan Palace Resort
Address: Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotels in Nuevo Vallarta
#16 Romantic Hotels in Nuevo Vallarta
Reservation Options:
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