The Samba Vallarta was not a good place to choose for our vacation. We were terribly disappointed and will never return. Why? The food is really bad and the rooms all have a mildew odor. We are not fussy people but we stayed at the Riu Santa Fe last year in Los Cabos and had a wonderful experience. So I do have a comparison.
We were first given a room on the first floor that had no operable safe, no tub and reeked of mildew. Everywhere on the first floor has a consuming mildew smell. We were immediately given a balcony room on the 4th floor that still had a mildew smell, but not as strong. Did they put wallboard over the existing mildew? Where there is mildew there can be mold. I worried about that. The room itself was well presented and freshly painted - no frig or drinks in the room, however. The king size bed was comfortable and air conditioning was adjustable. There is internet connection in every room but not strong enough - constant blackouts. Just enough to check email but it could not open attachments most of the time.
The food - A smelly cooking oil pervaded all the foods that were cooked, even the grill foods. Canola oil would have been a much better choice. The "sausages" for breakfast were cut up poor quality hot dogs, reheated every day because no one ate them. Bacon was hidden at the grill undercover. You had to ask for crisp bacon because it was undercooked and so fatty and again, poor quality. The "oatmeal" had to be strained for a few bits of oatmeal in a two gallon milk filled container. Not worth the trouble. This situation never changed for the whole week. The "hotcakes" and waffles were tough and lukewarm every day. Margarine instead of butter. No sweet rolls ever. Alcoholic drinks were watered down. Most foods were never hot, except when made at the grill. Even the fries at the snack bar near the beach were cold or luke-warm 5 days out of seven. Never any fruit at the snack bar. No fountain drinks to choose from in any of the bars or eating places. Light Pepsi was poured warm out of a 2 liter bottle at the bar.
The only foods that were always good were the orange juice, the fruit and an out of this world rice pudding dessert that was served on Mexican night.
The wait staff was wonderfully attentive.
I talked with 4 different people during this week. I asked them how their vacation was going. They were all unhappy and would never return. One gal brought her mother for two weeks and felt stuck because their travel company had no other place to offer them. They complained of bugs in their room. Enduring a vacation for two weeks that you find intolerable has to be awful. Another gal was apologizing to her friend for bringing her to this place. A written review by a previous Mexican vacationer was left in our room. He had much the same evaluations that we found.
I will say that the grounds were beautiful, the building was always clean and the beach is beautiful and goes forever. Every employee we encountered during the week was friendly and helpful.
Other reviewers have said "you get what you pay for" here. I disagree. I would rather have been home in our Central Illinois winter than to have forked out my money for this experience.
Don't go here. Or, if you insist on trying it out anyway, stay away from the first floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are so sorry to hear that your experience was not as good as we wanted it to be.
We do have a very strict control on the foods and their freshness , we produce all the food on a daily basis
We are taking all your comments in a very serious manner and are going to check all the possibilities to make every guests experience always better and better.
We assure you that the drinks are not watered at all, but I will make sure that we are following the right process on pouring them.
Thank your for recognizing the kindness and warmness of our staff, we do believe that is one of our great assets.
If you would like to let me know more concerns, please feel free to do so, to my mail.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.