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“Another Wonderful Stay” 4 of 5 stars
Review of Samba Vallarta All Inclusive

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Samba Vallarta All Inclusive
3.5 of 5 Resort (All-Inclusive)   |   Av. costera y la playa s/n., Nuevo Vallarta 63732, Mexico (Formerly Samba Vallarta by Pueblo Bonito)   |  
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Hotel amenities
Ranked #15 of 24 Hotels in Nuevo Vallarta
Victoria, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
“Another Wonderful Stay”
4 of 5 stars Reviewed December 3, 2012

This was our fourth trip to the Samba with friends, fifth as a couple. We had emailed prior to our arrival and requested a room on the pool side - which we received upon check in. Our friends had wanted to stay on the same floor as us and after a day, with the help of Rosario, they were moved to the unit on the same floor as us.
While this Hotel may be a little old, the rooms are clean, the property is very well maintained and the staff is exceptional. From the moment you arrive at entrance gate and are met by Roberto, to the front door where you greeted by Adan and the other bellman, you feel at home.
Every morning when we went for breakfast we were greeted by Ismael with a firm handshake and a welcoming smile. The staff at the Samba make the return trip’s a pleasure. Since Daniel has taken control as food service manager, and Octavio as Chef, there has been a noticeable increase with the quality of the food – we never came away hungry.
If you needed a drink, Salvador was always there on the beach, at the bar – Bruno and Martin had you covered and in the evening, sitting at the lobby bar – Fermin was also there with your drink of choice.
There are two restaurants at the Samba and one buffet area. The waiters in the Italian and Mexican restaurants (Salvador and Laureano) attend to your needs with a smile every time, and at the end of dinner, don’t miss a “special” coffee made at your table by Laureano.
The new manager, Omar was always there to help with any issue as was Ernesto. Ernesto was there to greet us for dinner or lunch it seemed every day – like I said; the staff is what brings you back to this Hotel.
There is an exercise room, off the main lobby, and while the weight machines and free weights are good, the cardio equipment could use a bit of an upgrade – but every thing in time and Omar is slowly repairing the required areas (children’s pool was being re-tiled – main pool was just completed).
We spent 18 days in November and will be returning again next November.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,068 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Surrey, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2012

This was our third trip with up to 14 friends and will definitely come again. Yes - the pool was being redone but it has to be done sometime. Service couldn't have been better - very friendly, efficient and remembered us as returning guests. Food was great and authentic!!!

Room Tip: get a balcony facing the pool NOT facing the Riu
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guadalajara, Mexico
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 26, 2012

We had the worst experience ever, bad food, bad customer service, long lines to get a drink, the pool was under reparation so we were not able to swim, a lot of noice and for the cost that we paid it was very expensive.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAMBA20, Manager at Samba Vallarta All Inclusive, responded to this review, December 19, 2012
Thank you very much for your comments about your stay at Samba Vallarta. Following our customer`s comments and suggestions, we have been constantly upgrading the facility and has successfully positioned the property as an attractively priced, intimate, family-oriented option, also we have been improving the variety of our buffet menus without significantly raising prices; likewise, rooms and pool remodeling. The best: the quality of our friendly and corteous staff wich make us a favorite for vacationers. We regret that we were unable to satisfy your expectations which unfortunately seems to have diminished your perception of Samba Vallarta.
We hope you and your family will come back here to your home at Samba Vallarta to give us another opportunity to show you how unique and memorable your vacation can be!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colonsay, Saskatchewan Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 25, 2012

We just returned from one week at the Samba Vallarta all inclusive resort. When we arrived late in the evening there was no lineup at the front desk. We were looked after promptly and given a room with a king bed as requested but without the balcony we paid for. After contacting the front desk Javiar promised us a suite the next day which is exactly what we got. Although we had 2 queen beds with the suite instead of a King bed we were very satisfied with the suite, in fact we had 2 balconies which were quite nice. The rooms have heavy curtains and sheers. The heavy curtains black out the light. We slept great in the comfy bed and bedding. Comfy pillows too, and lots of them!

The staff of the Samba are all very accommodating to the best of their ability. This is a smaller hotel complex where you can get to know the different staff quite well. The facility is not new but seems well maintained. They have three pools and they are undergoing re-tiling one at a time. The other pools are unaffected.

The pool deck and beach have ample lounge chairs including palapa shades on the beach. We spent most of our time at the beach and swam in the ocean. While lots of people reserved lounge chairs with towels we never had a problem finding 2 lounge chairs to use. The beach at the Samba is one of the nicest beaches I have ever seen in the PV area. The slope of the beach makes swimming and playing in the surf relatively safe as there is a slight slope to the beach within the swimming area buoys.

The cooks at the beach snack bar are unsung heroes. Olga in particular went out of her way to to make our lunch special. We asked for something special and she delivered every-time! She also made our day special on one of the busy days we were there. Thanks Olga and staff.

There are two la carte restaurants. They are Italian and Mexican. Reservations must be made the same day and there is never a problem getting it for either the 6:30 or 8:30 pm sittings. The food service and presentation are great. The Mexican Coffee is good, but the presentation is excellent! The waiters are the same guys that served you breakfast and lunch. This puts perspective on how hard the staff work.

We have been to all inclusive resorts that are stingy with the booze, this is not the case at Samba! The bars seemed well stocked with quality liquors. In our case, they carried 3 types of gin, Beefeater being the one of choice. There was a good selection of fruit juices and a couple beers on tap as well as (large) bottles poured into plastic cups at the beach or glasses at restaurant. The bar waiters on the beach were great, in particular Salvador was excellent. He kept drinks supplied on the beach in extremely hot and humid weather trudging through hot dry sand always smiling! When we were leaving to go check out Salvador came and thanked us for coming to the Samba, asking if we enjoyed our stay. That gives you an idea of the level of service typical with most staff at Samba Vallarta.

We tried to get a late check out several days before our departure. Since our flight left in the evening we wanted to take advantage of our last day at the beach. Standard check out time is 12 noon. At first we were promised a late check out but the day before we went to re-confirm and we were told there were no late check outs but a hospitality room would be available to change and shower etc. for only 1/2 hour. When we went to get the room to change we were sent to a recently vacated room, or should I say almost vacated! We walked into a pigpen. One suitcase in the room, shoes on the floor, garbage everywhere, a swim suit in the shower, a flood on the bathroom floor and best of all, no clean towels. We managed to get a maid to help us out with the translation help from the bellman Adan we got the room mopped up and received clean towels etc. By now our 1/2 hour was up. It's not the hotel's fault that some people are pigs, but they should not send people into unkempt rooms. Rosario the head person at the front desk was of no help. While waiting for the airport shuttle, Adan, the bellman, apologized numerous times for the condition of the room and that we had problems. Overall, a great vacation and we'd certainly stay at the Samba Vallarta again and be much wiser regarding use of a hospitality suite again.

Room Tip: The rooms with a balcony are preferred. If possible book a suite with a balcony. We had a corner s...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartland, Wisconsin
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 25, 2012

We have been to the Samba Vallarta 3 times, The first time it was fantastic, great entertainment, great food and lots of friendly people. Second time, the entertainment sucked, food was ok, still had friendly people. So we tryed another place in Puerto Vallarta, closer to town, the only disappointment there was there was not enough beach for a walk, lots of rocks, and the hotel favored the locals that showed up for the weekends. So we went back to Samba Vallarta because we love the beach. That was the worse time ever. The main pool was closed. And even if you just wanted to relax by the pool, you couldn't because of all the noise. Also, when we checked in I handed them our paperwork with our reservations on it, showing that we already paid for the room. And the clerk charged our charge card for another 10 days. She did not understand what she did, so we asked for the manager. She got someone else, and he was able to correct the billing. And he also said that if we came by in the morning he would upgrade our room for the inconvience. When we went to the desk in the morning the same girl that checked us in was there. So we discussed the issue and she acted like she did not know us or knew what we were talking about, so her supervisor started talking to us and said she does not know us. And that no manager was going to up grade our room. We just left, and tryed to enjoy our trip, but that left a bitter feeling. We left one day early.We will be going back to Puerto Vallarta but will try one of the other resorts, and we will tell our friends that the Samba is not worth the money!

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 20, 2012

We just returned from a wonderful 10 day stay at Samba Vallarta. Our room was spotless and very very nice. A huge closet and entry area, a nice big bed-very comfortable, a sofa, and a table and two chairs. Great big two windows withj good drapes that when shut blocked out the morning sujn. The Bathroom was clean and the shower was a little small but kinda nice. The resturant was always clean but food was a selection of good better best and worst, Lunch was one of the best meals you could have. The waiters were vry friendly and always gave you smiles hellos and lots of fun. It really was kinda diappointing that the main pool was being reconsturcted but we are beach people anyways and the beach was the best. The nightly entertainment left alot to be desired but was great fo little ones.

Room Tip: any room is good but the ones with the balcony was awesome.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 17, 2012

I cant express enough about this resort. The staff were amazing!! They all knew our names and were very friendly. The food was great always a differnet variety!Everyone went out of there way to make us feel at home. Loved how the liquer was all name brands and they would make anything you want. The rooms were good, Dont know what else people want . Nice quiet resort this place sure is a hidden gem.If you want more rowdy places this isnt the place for you.Going back next year. One of the pools was under construction but that didnt bug us at all. A vacation is what you make of it, so stop being so negative everyone. Going back next year for sure,and i know they will remember us and welcome us with open arms.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Samba Vallarta All Inclusive

Address: Av. costera y la playa s/n., Nuevo Vallarta 63732, Mexico (Formerly Samba Vallarta by Pueblo Bonito)
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#12 Family Hotel in Nuevo Vallarta
#13 Top resorts Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Samba Vallarta All Inclusive 3.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Samba Vallarta All Inclusive Hotel Nuevo Vallarta
Samba Vallarta Pueblo Bonito
Hotel Samba Vallarta
Samba Vallarta Hotel

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