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“Paradise on the bay of banderas” 5 of 5 stars
Review of Grand Luxxe Nuevo Vallarta

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Grand Luxxe Nuevo Vallarta
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Av. Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico   |  
Hotel amenities
Ranked #4 of 26 Hotels in Nuevo Vallarta
1 review
1 helpful vote 1 helpful vote
“Paradise on the bay of banderas”
5 of 5 stars Reviewed March 18, 2014 via mobile

The grand Luxxe has truly matured into the queen of Nuevo Vallarta. Having been members for five years , due to the great guidance of Kimberly Wolfe, we continue to love the way the resort has evolved into a nature paradise. The grounds, service, accommodations etc have simply gotten better and better. This visit Kimberly guided us once again through our upgrade in the grand Luxxe Spa building 3 and a 3 bedroom unit. We are looking forward to many more years of fun , luxury and relaxation in our home away from home. Thanks Kimberly!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, April 23, 2014
Dear AnnaandGeorgeDove :

Thank you for taking the time to provide us your detailed feedback about your recent stay at Grand Luxxe. It is nice to learn you liked the accommodations, grounds and we are delighted to learn that our staff was welcoming, as this is what we strive for every day. We are certain Kimberly will gladly receive your feedback.

We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you.

We look forward to welcoming you back and continue making your stays memorable!

Happily,


Grand Luxxe Nuevo Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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640 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Beverly Hills, Florida
1 review
5 of 5 stars Reviewed March 18, 2014

We have been owners at the Mayan group since 1995, having upgraded from the Mayan Palace, to the Grand Mayan, Grand Bliss, Grand Luxxe and now the Grand Luxxe Punta Bldg. The resorts are all beautiful, the grounds are magnificent and the accommodations exquisite. We have been very fortunate to make the acquaintance of Daniela Contreras, who has been our sales representative for the past two years. She has gone out of her way to help us with reservations and is an excellent "face" for your resort properties. She is definitely an asset for your resort. We look forward to seeing her again next year. We also became acquainted with our concierge, Giovanni, in Building Two, who was always very helpful and professional. He should definitely be promoted within the organization.

Room Tip: We love to sit on our balcony overlooking the lagoon, with the city in the background.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, April 23, 2014
Dear Carolyn2261 :

Thank you for providing your comments about your vacation at Grand Luxxe. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need is very important to us. We are certain Daniela and Giovanni will gladly receive your feedback.

We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you.

We look forward to welcoming you back and continue making your stays memorable!

Happily,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forestburg, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2014

I normally don't do reviews. So here goes. I first purchased Grand Mayan, then upgraded to Grand Bliss, then Grand Luxxe & now Grand Luxxe Punta. Of all the resorts we own & have visited, my wife & I enjoy the Grand Luxxe the best. Its just breath taking to walk the broadwalks & enjoy all the swimming pools, including the Lazy River. But best of all is the help Daniela Contreras gave us. Its a blessing to know that if you E-mail your sales rep that you get a quick response. Daniela went out of her way to help us with other issues, that did not have to do with our upgrade to the Punta. Daniela went beyond what was expected. This is rare as I've learned from my past experiences at other resorts, that once your purchased, your pretty well forgotton, especially once we get back to our home in Alberta.
Like at most resorts in PV, I only have one negative. I love keeping watch of Olympics, football, hockey & curling games, but this is not possible at Grand Luxxe. So naturally we travel outside the Grand Luxxe resort & spent our $$ at sports bars nearby or downtown PV.
Enjoy this resort. Lorna & Max

Room Tip: For best view Grand Luxxe 1 and the Punta.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, April 23, 2014
Dear ZMAX2013 :

Thank you so much for commenting about your stay at Grand Luxxe. We are pleased to learn you had a wonderful vacation, that you enjoyed the grounds and the lazy river.

We really thank you for your kind comment about the staff and the service they provide. We are certain Daniela will gladly receive your feedback.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.

Happily,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adrian, Michigan
1 review
5 of 5 stars Reviewed March 15, 2014

The Grand Luxxe is a beautiful place to stay. The whole complex is wonderful. Everybody that works there is just great. Fred Deblois of sales did a wonderful job of showing all the new and exciting things that are planed for the resort. Hope to see are friends there again next year.
Kimball and Beverly Frye

Room Tip: book early
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, April 23, 2014
Dear kimball f :

Thank you so much for choosing Grand Luxxe for your vacation and for sharing your review about your stay. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Fred will gladly receive your feedback. It is nice to learn you think our property is beautiful.

Comments like yours inspire us to continue creating ideal vacation experiences. We are always happy to learn our guests have a fantastic time with us!


We truly look forward to serving you again in the near future!

Happily,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 stars Reviewed March 15, 2014

My husband and I arrived in Nuevo with our 3 kids ages 25, 22, and 19, and a girlfriend. The grounds are spectacular,and there is plenty to do for all ages. If you just want to relax, that is also available. The staff is friendly and helpful. We all absolutely loved our vacation and can't wait to go back. Cristina is our salesperson and she is always helpful.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, April 23, 2014
Dear Marylou R :

We really appreciate the time you have taken to share with us your detailed impression about your stay at Grand Luxxe. We are happy to learn that you enjoyed our beautiful grounds and thank you as well for your kind comment about the staff, as they are considered one of our biggest assets. We are certain Cristina will gladly receive your feedback.

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation.

It will be our pleasure to have you as a guest again.

Happily,
Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2014

We really enjoyed our week at the Grand Luxxe, all service was excellent with a beautiful 7th floor room overlooking the golf course and mountains, sunsets too. The shuttle service around this huge property was consistently ready to go, never any wait. Walking around the grounds on the sturdy wooden paths was also a pleasure. Regarding the sales owners' review, this was helpful and if you connect with Moncef, he is very attentive with a good attitude.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, April 23, 2014
Dear Dennis H :

Thank you for taking the time to provide us your detailed feedback about your recent stay at Grand Luxxe. We are delighted to find out that you enjoyed our resort. We really thank you as well for your kind comment about our staff, as creating ideal vacation experiences is their main goal.

We are always happy to learn our guests have a fantastic time with us!

It will be our pleasure to have you as a guest again.

Happily,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington Heights, Illinois
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 13, 2014

My wife and I arrived in Nuevo on Saturday with our friends, who are Spa owners, and our 18 year old daughter and her friend and immediately started enjoying all the wonders. On Weds went with our friends for their update and met with Daniela Contreras who was both very professional and courteous. She made upgrading very easy and Groupo Mayan should be happy to have such a great employee.
We cannot wait to be here again for two weeks in November.

Stayed March 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, April 23, 2014
Dear H Dean :

Thank you so much for commenting about your stay at Grand Luxxe. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing service excellence. It will be our privilege to share it with them, specifically the staff mentioned; we are certain they will be happy to receive it. We are glad to learn as well that you liked our accommodations and facilities.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.
We truly appreciate your preference and look forward to serving you again in the near future.

Happily

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Luxxe Nuevo Vallarta

Address: Av. Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Nuevo Vallarta
#4 On the Beach Hotel in Nuevo Vallarta
Number of rooms: 8
Official Description (provided by the hotel):
Barb and Ron are Platinum members of Vida Vacations. We rent Grand Luxxe Villas (sleeps 10)and Grand Mayan 1 and 2 bedroom units in all 7 locations year round with 12 month advance bookings. ... more   less 
Also Known As:
Grand Luxxe Villas Hotel Nuevo Vallarta
Grand Luxxe Villas And Suites

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