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“Beautiful property, beautiful rooms, terrible sales people!” 4 of 5 stars
Review of The Grand Bliss

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The Grand Bliss
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Av Pasedo de las Moras, Nuevo Vallarta, Mexico   |  
Hotel amenities
Ranked #9 of 25 Hotels in Nuevo Vallarta
Aurora, Illinois
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
“Beautiful property, beautiful rooms, terrible sales people!”
4 of 5 stars Reviewed April 25, 2013

The Grand Bliss hotel located at the Grand Mayan in Nuevo Vallarta is one of the most beautiful hotels I've stayed at. The grounds and pool areas are exquisite and the staff is friendly and accommodating to all your needs. My husband and I and another couple stayed the third week of March.

The grounds are crisscrossed with paths shaded by wonderful thick trees, accented by flowers of every color and size. It is truly beautiful to look out over the water ways seeing the birds, crocodiles, flowers and buildings. The staff keeps the landscaping fresh and clean so the guests view is never diminished by dead leaves or flowers. We loved strolling along the paths and the beach in the evening when most people had gone back to their rooms. The beach is wonderfully long with so much unused space. You can always find space to be alone even though you're on a huge resort!

We found the food good at all of the restaurants, but as other people have mentioned, the prices have gone up! We visited this property 2 years ago and this time spent $500 more in food and drinks. I'm sure 2 of us didn't consume that much more than we did on our last visit! The food at Havana Moon, located right on the beach was fantastic. And we loved the breakfast buffet at Largo. It was pricey, but the selection is amazing and we at a late breakfast/brunch there so we only ever ate one other meal in the evening.

The grand Bliss pool was so lovely the way its laid out right at the edge of the beach. It was great having the view of the ocean and the breeze while we laid out by the pool. While we were there, the resort was almost at capacity because it was spring break, but the pool was nearly empty. The Grand Mayan pool and the lazy river were full however. I find it incredible that the grounds staff can keep all of the areas clean even though there are hundreds of kids and adults.

Our only negative the entire vacation was the sales staff. Upon check in our friends who had just bought into the Grand Mayan properties a year and a half ago, were told that they were lucky that the sales staff cant sell to them in the first two years of ownership...lie number one. Lie number two: we automatically get 10% off the entire bill because they are owners, lie number 3: come to a room assignment meeting so you learn how to maximize your ownership, lie number 4: it will only be 90 minutes, lie number 5: they aren't selling into the Mayan Palace anymore, lie number 6: they aren't selling into the Grand Mayan anymore, Lie number 7: they aren't selling into the Grand Bliss anymore, lie number 8: the guy who sold to you last year is the only liar among us, "I will not mislead you", lie number 9: "We couldn't build this beautiful resort by lying to people"....that was my favorite one. Also, curiously, they had magically appearing maintenance fees that were never disclosed to the owners. At the first sit down meeting, after being handed off to 6 different people to make us feel disoriented, the supervisor came over to look at the paperwork of the owners and said ominously to the sales man "You have a lot to explain to them". The sales tactics they use to disorient the guest, put fear into them, intimidate them verbally, financially and physically is textbook hard sales. the vacation was ruined by this experience and the daily follow up calls to the room to try to get the owners to commit to another $15,000 investment. We were all frustrated, felt pressured and betrayed by the sales staff and management. Everyone at the pool was talking about their awful experiences as well. the funny part was that each person was told something completely different...see the lies above. Here's the problem, the facility, the rooms, the pools, the restaurants, the workers, the grounds, the beach and the location will sell this resort in a heartbeat. The sales staff instead decides to use bold faced lies and intimidation to make a sale. Now, all have such a negative feeling in the pit of our stomach about the resort, that we won't go back. Such a shame.

Go for the resort, DO NOT go to a sales presentation or a "room assignment meeting". the 10-15% they give you off your bill is not worth the misery the sales staff causes.

Room Tip: Unless you go to a sales meeting, you won't get an ocean view. The owners of the Luxxe building...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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152 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Salt Lake City, Utah
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 45 cities Reviews in 45 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed April 8, 2013

The Grand Bliss is brand new. Each room has a tiny private pool on your deck.
This resort has it all: a number of fabulous pools, grass palapas on the beach, several great restaurants to watch the sunset over the ocean. Part of the Mayan hotel complex, the Grand Bliss is much quieter than the Mayan, which means the pools are gorgeous but uncrowded, which suits us better.
The Mayan (a few steps away) does have a Lazy River, where you can just float forever. There are also 2 wave pools and a waterslide. It's great fun to ride a tube down the waterslide, and then just skim across the top of the water when you land!
Owners have spent millions on landscaping.
"Sanctuario" looks like a huge spa, but at night it turns into a gorgeous nightclub surrounded by pools and covered by a huge high grass roof. Actually, it's the transportation hub!
Downside: checkout is 10:00 a.m., and check in is 5:00 p.m. Even then, you will be offered a lower room, which means if you want a higher room, you will have to wait until at least 6:00.

Room Tip: You won't get an ocean view room unless you are an owner (timeshare.)
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san carlos, ca
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 6, 2013

This is our second year at this resort, but first in the Bliss. Honestly, we would have preferred the Grand Mayan because the Bliss is set even further back and it's a walk to anywhere on the resort and a hike to the beach, but because it was spring break we couldn't get the Mayan and ended up at the Bliss, it's lovely and enjoyed our stay!

Our favorite part is the Kids Club. They do an awesome job. We have two boys (6 and 3) and they begged to the nightly theme party. They go from 7-10:30pm most nights and we get a delightful, quiet dinner out. They also have a day program, but we never put the kids in the day, but I'm sure it's just as fabulous!

It was a busy week and people started marking chairs at all the pools by 7:30am. There a ton of pools and a ton of chairs, but this still proved annoying, especially if you wanted to be by the kids water park and wave pools. There would be 50 chairs "marked" but not used for most the day.

We didn't do the timeshare presentation and we were only asked once and never bothered again.

Overall, a great stay!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montana
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 29, 2013

Edisto_sc has written about what most would find here. We just spent a little over a week in about the same vacinity as they did but over Spring break... big mistake. The crowd goes from 70 percent seniors to 70 percent kids and young adults. We didn't realize that when we booked the reservation a year ago. The pools are crowded, noisy, loud music everywhere and no where to get away from any of that... even the "adult" pool where no kids are supposed to be allowed - there were kids splashing, yelling, screaming.
The construction will be going on for the next three years and yes it's a bit loud at times but we sort of found it interesting to watch.
Food and beverage prices are beyond expensive everywhere on the resort property. Better find a grocery store completely off the property - not the Sun Market either! Beware though - they charge you a "bin" fee to bring your grocerys from the cab or bus if you plan to use one of their free shuttles to get back to your room and that does not include a tip for the bellmen. Pack what you can carry in a backpack from the grocery store and don't ask for help unless you want to pay.
Even "happy hour" at the pools got a little rediculous. They changed the hours right after we arrived from an acceptable and normal afternoon hour of 3 to 5pm to an unusual and shortened two hours from 11 to 1pm. I guess they want you drinking early so you pay the higher prices later? Whatever, we bought our ingredients and made our drinks in our room.
There are some fantastic restaurants just outside the resort areas here within easy walking distance.
The beach is a bit steep to the water but nice sand, lots of crap set up in front of the resort like little booths selling souveniers, trampolines, several parachute staging areas, and a huge complex of stages and banquet tables that they use on fiesta nights. Ugly and blocks the pretty view of the ocean.
We liked the area enough to come back but maybe not this resort?? or at least this place at another time of year.
I will say that the service and staff were over the top amazing.

Room Tip: Beach front view is a must and as high up as possible otherwise the construction noise and the wave...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 16, 2013

Spent a week at the Grand Bliss. Inlaws are Grand Luxxe owners but we stayed at Bliss as it was the only building with Master Suite availability. Luckily we requested and were given an Ocean View room. View is spectacular, location is central and very very quiet. Construction noise was minimal.

We explored and i observed the demographic to be about 70% seniors, 20% families and 10% redneck, tramp stamped smokers.

So, why the tasteless music blaring everywhere you go? From Radio One Club cheese near the Mayan and Bliss pools to Sting jazz renderings of old Police songs - on endless loops. After 4 days Luxxe poolside, i heard Egles Hotel California at least a dozen times.

So tip: choose your pool chair wisely. Avoid the green speakers. Best of all, grab beach chairs on the beach. Nothing more soothing than the sound of Pacific waves.

As for the food...meh. Blew 1500 bucks over 5 days on mediocre grub. Tip: make your own Tuna sandwiches for lunch. Only good coffe was at Balance. You have to order a double shot cappucino, which really a latte. However it costs 7.50. Best is to stash a french press in your luggage. Takes no more space than a can of tennis balls. Buy your coffe at Walmart or the Grand Sun.

Take advantage of poolside happy hours at varying times. Two for one mango or strawberry smoothies for the kids are great.

Plenty of more advice i could give but i will leave it at that. I am typing this quickly at the Grand Luxxe Beach area which seems to have best wifi signal onsite (???).

Stayed March 2013, traveled with family
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rehoboth Beach, Delaware, United States
2 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 15, 2013

Mr chavez has lost it this year! The transportation center has been reinvented as a nightclub 7 nights a week. It starts at either 7/8 & goes to midnight. It is absolutely gorgeous. It is open aired and large open roof. I am staying at the Grand Bliss, 1000 Feet away. At the GB the odd number rooms face the ocean, the even rooms face the night club. There are 8 floors with 6-2 bedroom units that can be split into a 1 BR unit & a hotel room. I am on the 5th floor center. With the doors closed & the double draperies closed, the windows vibrate and the is a constant boom boom boom from the base and constant vocal that you cannot here any words. Good luck sleeping before midnight. The temps are in the 80's and one must close up the unit so as not to hear the music. You can still hear it. Forget about using the balcony/ patio at night. There is a rule here- once assigned a room, there is no changing. The staff adheres to this rule. No one cares about your quiet relaxing vacation. The residents in the Luxxe and Grand Mayan buildings also can hear the music. By the way, this resort is now being sold as the DisneyWorld of Mexico with its future plans.

Room Tip: Odd numbers are ocean facing.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Gerente at The Grand Bliss, responded to this review, August 9, 2013
Dear Brad R:
We really appreciate the time you have taken to share with us your impression about your stay with us.

We are very proud of our spectacular Santuario entertainment center; nonetheless, we are always looking for opportunities to exceed our guests' expectations. Comments like yours are an incentive to continue perfecting our performance.

We will gladly follow-up with the appropriate areas as creating ideal vacation experiences is our main goal.

Warmest regards,
The Grand Bliss Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WI
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 14, 2013

My Husband and I had a great vacation at the Grand Bliss. It is a time share and we do own a "Master room". A two bedroom would be nice but just not in the cards for us right now. The staff is more than helpful and prompt. The selection of resturants is nice except when you just want a little something. Very clean.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Bliss

Address: Av Pasedo de las Moras, Nuevo Vallarta, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
#8 Spa Hotel in Nuevo Vallarta
#8 Romantic Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#9 On the Beach Hotel in Nuevo Vallarta
#11 Family Hotel in Nuevo Vallarta
Number of rooms: 6
Also Known As:
The Grand Bliss Hotel Nuevo Vallarta

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