The Grand Bliss hotel located at the Grand Mayan in Nuevo Vallarta is one of the most beautiful hotels I've stayed at. The grounds and pool areas are exquisite and the staff is friendly and accommodating to all your needs. My husband and I and another couple stayed the third week of March.
The grounds are crisscrossed with paths shaded by wonderful thick trees, accented by flowers of every color and size. It is truly beautiful to look out over the water ways seeing the birds, crocodiles, flowers and buildings. The staff keeps the landscaping fresh and clean so the guests view is never diminished by dead leaves or flowers. We loved strolling along the paths and the beach in the evening when most people had gone back to their rooms. The beach is wonderfully long with so much unused space. You can always find space to be alone even though you're on a huge resort!
We found the food good at all of the restaurants, but as other people have mentioned, the prices have gone up! We visited this property 2 years ago and this time spent $500 more in food and drinks. I'm sure 2 of us didn't consume that much more than we did on our last visit! The food at Havana Moon, located right on the beach was fantastic. And we loved the breakfast buffet at Largo. It was pricey, but the selection is amazing and we at a late breakfast/brunch there so we only ever ate one other meal in the evening.
The grand Bliss pool was so lovely the way its laid out right at the edge of the beach. It was great having the view of the ocean and the breeze while we laid out by the pool. While we were there, the resort was almost at capacity because it was spring break, but the pool was nearly empty. The Grand Mayan pool and the lazy river were full however. I find it incredible that the grounds staff can keep all of the areas clean even though there are hundreds of kids and adults.
Our only negative the entire vacation was the sales staff. Upon check in our friends who had just bought into the Grand Mayan properties a year and a half ago, were told that they were lucky that the sales staff cant sell to them in the first two years of ownership...lie number one. Lie number two: we automatically get 10% off the entire bill because they are owners, lie number 3: come to a room assignment meeting so you learn how to maximize your ownership, lie number 4: it will only be 90 minutes, lie number 5: they aren't selling into the Mayan Palace anymore, lie number 6: they aren't selling into the Grand Mayan anymore, Lie number 7: they aren't selling into the Grand Bliss anymore, lie number 8: the guy who sold to you last year is the only liar among us, "I will not mislead you", lie number 9: "We couldn't build this beautiful resort by lying to people"....that was my favorite one. Also, curiously, they had magically appearing maintenance fees that were never disclosed to the owners. At the first sit down meeting, after being handed off to 6 different people to make us feel disoriented, the supervisor came over to look at the paperwork of the owners and said ominously to the sales man "You have a lot to explain to them". The sales tactics they use to disorient the guest, put fear into them, intimidate them verbally, financially and physically is textbook hard sales. the vacation was ruined by this experience and the daily follow up calls to the room to try to get the owners to commit to another $15,000 investment. We were all frustrated, felt pressured and betrayed by the sales staff and management. Everyone at the pool was talking about their awful experiences as well. the funny part was that each person was told something completely different...see the lies above. Here's the problem, the facility, the rooms, the pools, the restaurants, the workers, the grounds, the beach and the location will sell this resort in a heartbeat. The sales staff instead decides to use bold faced lies and intimidation to make a sale. Now, all have such a negative feeling in the pit of our stomach about the resort, that we won't go back. Such a shame.
Go for the resort, DO NOT go to a sales presentation or a "room assignment meeting". the 10-15% they give you off your bill is not worth the misery the sales staff causes.