I am here at the Grand Bliss right now. I have been a Mayan Group owner for three years now. My last upgrade was to a Grand Bliss unit, for significant additional cash over what I had at Mayan Palace. I was sold a "Grand Luxx" product, however, I did not get that. To my dismay when I arrived, my beautiful 2 bedroom unit was surrounded by construction, to the right and to the left of the building. Right across you see the ocean and a pool under construction, I was told that would be designated to the Grand Bliss owners. At this time the 2 open pools are Grand Mayan and Grand Luxx. We were told we could only use the Grand Mayan pool which was crowded by Mayan Palace, Grand Mayan and Grand Bliss owners. The Mayan Palace buildings are all closed since they are....guess.....under construction, you guessed right. I attended the sales presentation which is called an "owners update". All they pushed is ownership at Grand Luxx, a great fantastic look to the "future" of Mayan Paradise, yet to be delivered with no firm completion date in sight.
My unit has a broken hot tub, a broken microwave, today the TV went out, and all and all, nobody seems willing to help. The sales staff and program managers are abrasive at best. There is nothing for teenagers to do after 9:00 PM once they hit 13 they cannot participate in the "kid's club" and they cannot drive somewhere fun outside of the Mayan compound, all pools and activities are done by 9 PM. OH! allow me to mention the golf course is also under construction and the promotions such "follow the happy hour trail" are all misleading and could not get any of the three concierges to explain alternatives. All and all, I am extremely disappointed and embarrassed that I dragged two other adults along for this vacation which I was really looking forward to, based on promises made last year at the sales presentation.
Mayan group DOES NOT CARE about current owners and enhancing their experience, they only care about potential sales that benefit THEM not YOU the owner, they got their cash and you are stuck. This year Grand Luxx is the product of choice, last year was the Grand Bliss. Do not be fooled, next year, probably a Diamond Luxx of sorts membership offer would be developed and minimize your existing investment whichever may be.
I do not recommend this resort unless you have a fetish for watching Mexican construction worker's butts. THUMBS DOWN MAYAN GROUP!!!!!
When I brought all of these concerns to the attention of Vida Vacations, during my status update meeting, assuming that they might do something for us as a way of making it better, what do you think they did? they offered me to purchase Grand Luxx at 2011 pre-construction pricing, only $24K additional dollars instead of an additional $57K. I would gladly have accepted a simple apology and some comps, instead. They pointed out that I had purchased a "Pre-Construction" contract at Grand Bliss, never mind that I was told "Grand Bliss In Nuevo Vallarta is Open". A building with no pool, no amenities and a great deal of non Grand Bliss construction going on all around the "only" existing Grand Bliss building can hardly be called open.
Choose a different resort location if you are bound to use any of the Vida Vacations or Mayan Group...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Ana M:
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We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Bliss.
Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. Our resorts are constantly being refurbished to achieve the highest level of guest satisfaction. We are also pleased to inform you that the pool area is now available for our guests to enjoy.
We hope to have an opportunity to welcome you back in the future to truly impress you with what we have to offer.
With all good wishes,
The Grand Bliss Management.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.