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“The Residences are Fabulous!” 5 of 5 stars
Review of Marival Residences & World Spa

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Marival Residences & World Spa
4.5 of 5 Resort (All-Inclusive)   |   Blvd Nuevo Vallarta y Paseo de los Cocoteros no 53, Nuevo Vallarta 63732, Mexico   |  
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Ranked #3 of 24 hotels in Nuevo Vallarta
Vancouver, Canada
1 review
“The Residences are Fabulous!”
5 of 5 stars Reviewed July 23, 2013

The Marival Residences were absolutely fantastic. The rooms were BEAUTIFUL and the service made our honeymoon fantastic. Although it was scorching outside the air conditioning in the rooms made our stay comfortable. The food was also delicious! Fernando at Omaggio was the best server and we ate there almost every day. The drink service was plentiful and the theme dinner nights were so fun. I had the best Tequila Shrimp I've ever had at the Mexican night at the Omaggio. The various pools on site were awesome as well and the quiet pool directly below our room was my favourite. All in all the residences were fantastic - a HUGE step up from the resort and suites sister hotel. Oh! And the spa was fantastic. We had a swedish couples massage that was to die for. I would definitely recommend the Marival Residences and World Spa for a romantic getaway or hip vacation with your friends.

Room Tip: Beds are a little hard - watch out. But rooms on the 5th and 6th floors have AMAZING ocean views.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
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  • French first
  • Italian first
  • Spanish first
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English first
1 review
5 of 5 stars Reviewed July 21, 2013 via mobile

Our family of 4 just returned from a 6 night stay at Marival Residences. This was our second visit, and it was as good as the first. If it is possible the service may have been even better this trip. Ernesto and Francisco at the beach club was amazing as were Michael, Jesus and Fernando at Omaggio. We can't leave out Carlos at the pool and everyone at Brunello. The wine bar is one of our favorite hang outs! Last year our kiddos did not use the kids club, but this trip they spent about 4 hours there and loved it (ages 4 and 9). Alejandra was wonderful at running the Kid's Club! We did not have an ocean view this year which would have been nice, but looking at the beautiful grounds was nice as well. We hope to return for a third visit in the future! Thank you for making us feel welcome and helping us have an amazing vacation.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 21, 2013

The facility was nice. Although, we had to call maintenance 3 times within the first 24 hours (no hot water, leaking roof, clothes dryer didn't heat up) Their response time was good. The "kitchen" had very minimal stuff not even a bottle opener for the beer in the fridge. Absolutely no way to cook or clean in the unit (that's okay we went as all inclusive). Pool in our back yard couldn't be used for 24 hour period due to algae.

My biggest issue with the place is the way it is "all-inclusive". At the end of each meal they hand you a check (that is utterly ridiculous in amount) and it shows credit for the meal. They recommend you tip 10-15% of the bill (depending on the service). One night we ordered 2 pieces of cake, 2 cappuccinos, and an irish coffee. The bill was 900 pesos or $90. So the expected tip was $9. Crazy!!! Food was good in some restaurants and very poor in others. They did a great job on New Year's Eve. Super party and wonderful food. If you order coffee, specify you want cream and sugar, otherwise, the coffee is cold before you can flag down a waiter and get it. Avoid the buffets and order off the menu. Get the cooked to order omelet or quesadilla.

The excursions were very nice. The sea lions were great according to my husband and daughter. The snorkel cruise was the best boat and crew I have ever encountered on a snorkel adventure. The only comment is that they should modify the itinerary dependent on the weather. We spent 2 hours at a remote beach huddled under a leaky cabana in the pouring down rain. The trip had a 2 hour window at this beach. Everyone of us wanted to leave. I suppose they got a commission of the drink and food orders otherwise they clearly saw our desire to return to the hotel and get dry and warm. The zip lines were a blast.

Hotel service was average not 5 star (I suspect some of the problem was being there over a holiday). Other Trip Advisor comments warned about the wait time for the shuttle between our hotel and the beach resort. They were dead on. You get there in 2 minutes or less and then wait typically 20-30 minutes before a shuttle comes back for you. (Staff at the other resort is supposed to call for the shuttle but prefers a magazine over the telephone.) The map of the hotel on their web site makes it look like this resort is connected to the other resort with the beach. It is not! They are separated by several blocks and other hotels. You do not want to walk to the beach. Way too far. The beach you see from the hotel is not accessible from this resort.

There was no consistency with the maid service. Sometimes we didn't even get clean towels. Turn down service was different every day sometimes not even showing up.

Overall the facilities were good and we had a nice trip. It was definitely not 5 star service, food quality or accommodations but the cost was certainly 5 star price.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarivalResorts, Marketing & Social Media at Marival Residences & World Spa, responded to this review, September 6, 2013
Dear Traveler
Thank you for taking the time to post a review on this web site. We value guests' opinions and we have forwarded your comments to manager for proper follow up. We apologize for any inconvenience you may have experienced, that is not up to our standard. We would like to have the opportunity to serve you again in the near future and show you our appreciation for repeat guests. Do send us an email to chiefconcierge@marivalresidences.com beforehand, in order to help you with any special request and do our best to make your stay more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evergreen Park IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2013

The Marival Residences is the best AI we have ever stayed...

This includes Cozumel... cruise ships etc.

We also met a number of folks who have stayed at AI's and they agreed with us... it is the BEST ever.

No this is NOT a resort to go to to if you are wanting wild drinking games geared for college co-eds.

The service was wonderful... food was top notch. (Sunday brunch was awesome!)
The value was great... considering the quality of food and drinks.
Rooms were huge and well maintained.
The whole property was perfectly maintained...
Spa service was great...

So... yes the beach is not blue caribbean and is a short walk... this is the PACIFIC ocean.
The location is QUIET... a bit of a taxi ride to PV...

In the end... Marival Residences offers and delivers relaxing casual elegance at it's best!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarivalResorts, Marketing & Social Media at Marival Residences & World Spa, responded to this review, September 6, 2013
Dear Traveler
Thank you for writing a review of our resort on this web site. Guests' comments are very important to us, and we believe other travelers also benefit from them. It is quite rewarding to learn that we rank so high in your preferences. We certainly look forward to welcoming you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumming, Georgia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed July 12, 2013

I can't believe how this resort received such good ratings. From the moment we arrived I realized it was not going to be a good stay. While the hotel is pretty, there is really one one big pool to be at, and it was hot to get in. Not refreshing at all. And the ocean? FORGET about it. You won't see it at all unless you go to the sister resort. Which we DON'T recommend unless you are eating at the Italian restaurant.
We rented one of the villas, and had to fight with the concierge to get it stocked with the basics.....like bottled water. ALL THINGS that the resort claimed they stocked for you.
And speaking of water-the resort constantly claimed they were out of bottled water. They were quick to offer tap water but we weren't willing to drink it.

And beware-this ALL INCLUSIVE resort asked you to take out your wallet at every opportunity. Including expectations of tipping at all meals. We ended up spending almost $1000 by the end of the trip without any purchasing anything we WOULD have expected to pay for like massages or day trips.

Room Tip: Don't rent the Villas. They aren't worth the extra expense.
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  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarivalResorts, Marketing & Social Media at Marival Residences & World Spa, responded to this review, July 15, 2013
Dear Guest:
We would like to thank you for taking your time to share your comments on TripAdvisor relative to your stay at Marival Residences & World Spa. We believe that all observations from our clients are very important because they help us to improve the quality of our services and facilities as we strive for excellence.
Your comment regarding drinks in your fridge seems a little strange; our room service staff restocks fridges daily with bottles of water, soda pops and beer under request, as many as you want, no limits.
As to pool areas, we would like to share with you that our property enjoys four pools, one located at the main area, two located at the side buildings and one more at our Insú Sky Lounge, plus the private one you had in your villa, all of them with nice temperature.
It is very important to note that our Management team and Concierge are always present on the property and always available to guests; unfortunately, we did not receive any comments from you, thus not allowing us to take measures to make your stay more enjoyable. We really need our guests to report any incident while in destination, in order for us to be able to follow up and verify it while they still are at the hotel and give us the opportunity to show them how much we care about our clients.
Relationships with our guests is the most important for us, It will be very helpful if you contact us and complete your comment about your experience with us, please be so kind to send us an email to chiefconcierge@marivalresidences.com, so we can keep in touch with you.
We would love to welcome you back in the near future and have the opportunity to show you how important our guests are.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lethbridge, Alberta, Canada
1 review
5 of 5 stars Reviewed July 12, 2013

The Marival Residences was the most amazing experience I have ever had. There is not a single complaint I could make about this resort. Everything from the food, rooms, and the people was outstanding. The SkyLounge is the most amazing part of the entire package. Watching the sunset up there was a breathtaking experience, and the food and drinks added an amazing touch. Later, the DJ played a great mix of music so you could dance the night away! The brunelo lounge was a great place for some after dinner drinks, and the bartenders were always amazing at mixing you up drinks you've never heard of, that were delicious! The resturant always served delicious and beautiful dishes, satisfying everyone. Our beautiful rooms could not be more amazing and were always cleaned immaculately. We had a condo with two bedrooms, two bathrooms, living room, kitchen and the most amazing balcony I have ever seen. Waking up in my king size bed and going to sit on my balcony and watch the ocean was heaven. The VIP area on the beach made it easy to find a good spot and relax the day away! Lastly, the staff. Every single staff member we met at theMarival Residences was exceptionally amazing. They all were genuine and always did whatever they could to ensure we were happy. They were our best friends, and I would go back to the resort just to see them again. A special shout out to Patricia the waitress, Ivan the waiter, and Kevin the bell boy, who made us feel right at home and always made us laugh. This is how an all inclusive holiday should be done. Thank you Marival Residences.

Room Tip: The ocean view rooms were amazing, if you want to hear the waves, this is where you should be!!!
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarivalResorts, Marketing & Social Media at Marival Residences & World Spa, responded to this review, September 6, 2013
Dear Traveler
We appreciate you taking the time to post a review of our resort on this web site. We certainly value guests' comments and we are very pleased that you have so thoroughly enjoyed your recent stay here. We look forward to having the pleasure to welcome you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 12, 2013

Stayed at the Marival June 20-25 for my son's wedding

Good--Atmosphere at hotel pretty, well maintained grounds. Loved the view of the pool and mountain area from our room. 2 Bedroom suite was spacious, clean and very comfortable. I did order a mattress topper for beds because of hardness of mattress and it was promptly delivered.
Food and Service were outstanding.

The Marival did a wonderful job of the wedding and reception afterward at the sister resort just down the beach.

Bad--Glad we were there with a group of people. We spent most of our time visiting and relaxing. If we did not have other people there to talk to it would have been a toooo quiet of a resort for my taste. Absolutely no entertainment so it is very low keyed which would be fine for some but I would have been bored after a day or two.

Ugly--The beach. If you love beautiful beaches this is a definite deal breaker. Although the beach was very long and the sand was firm so very walk able, it was not a pretty area. During our stay the water was murky and smelled like dead fish.

In summary, I would not go back to the Marival due to the lack of activity and ugly beach. But if you just want to lay back, be idle and pampered this may be a good choice for you.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarivalResorts, Marketing & Social Media at Marival Residences & World Spa, responded to this review, September 6, 2013
Dear Traveler
Thank you for taking the time to write a review of our resort on this web site. Guests's opinions are quite valuable to us, and your observations have been forwarded to management for proper attentiion and follow up. We look forward to having the opportunity to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Marival Residences & World Spa

Also Known As:
Marival Resort
Marival Vallarta
Grand Marival
Marival Club
Marival Resort Suites Nuevo Vallarta
Marival
Marival Grand Club Suites
Grand Marival Nuevo Vallarta
Marival Grand & Club Suites
Marival Nuevo Vallarta
Address: Blvd Nuevo Vallarta y Paseo de los Cocoteros no 53, Nuevo Vallarta 63732, Mexico
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Nuevo Vallarta
#2 Business Hotel in Nuevo Vallarta
#3 On the Beach Hotel in Nuevo Vallarta
#3 Top resorts Hotel in Nuevo Vallarta
#3 Luxury Hotel in Nuevo Vallarta
#5 Family Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Marival Residences & World Spa 4.5*
Official Description (provided by the hotel):
"There is nothing like the luxurious four diamond all inclusive Marival Residences & World Spa", WINNER OF THE 2012 TRAVELER'S CHOICE AWARDS #1 ALL INCLUSIVE RESORT! Unmatched accommodations, a food and beverage experience in a class by itself, a Free Tour and unlimited free golf at PGA courses are all included!Located in Riviera Nayarit's Nuevo Vallarta, this is the 1st all-inclusive resort to offer luxurious one to four bedroom Residences -- perfect for couples and families alike -- actual homes-away-from-home, spacious and inviting -- 1400 sq ft is the smallest! The all inclusive package is "seriously all inclusive" -- gourmet dining indoors and out, 24/7 room service, international wine bar, rooftop sky lounge and tapas restaurant, a Private full service VIP Beach Club, UNLIMITED rounds of golf at signature champoinship courses. Tour Time- Take One Free! Catamaran Sailing, Sea Lions, Zip Lining, Pueblos, Pub Crawl or City tours… PLUS, additional select tours like Dolphin Encounters from only $30..Romance is always in the air here, and free weddings and special honeymoon bonuses make it a perfect place to celebrate love. Families get the best of all worlds with separate bedrooms for the kids, a full activities program and even free nannies! Top all this off with the unique "world spa" featuring nine different therapy rooms and special treatments from around the world and it's easy to see why this resort is rated the #1 All Inclusive experience.Marival Residences & World Spa -- A world apart, in a class by itself! ... more   less 
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