I'm happy to finally see some reviews that appear more truthful, especially if you are a couple traveling and not part of the many large groups they have at MR. We look for resorts that are smaller and cater to adults, more serene and peaceful..this place was definetly not that..it was both a convention hotel and a spring break place. That's fine, if that's what you advertise, but when you are supposedly an upscale affluent resort it's not what you expect. After reading a number of the glowing reviews we put this place in the category of Garza Blanca, Grand Velas, Estancia and San Angel, it is none of those, not even close.(really makes ne wonder who was writing those reviews, although if you were part of the groups or weddings, I'm sure you thought everything was wonderful)) The rooms are certainly a step above hotel rooms, but not as nice as the places I mentioned. The amenities are basic and not readily replaced by the maids, turn down was sporatic, as were towels..even the stocked refrig, you have to call to get replacements.
We found the food average, with the exception of some of the selections at Insu,(the roof top bar), but as mentioned by others, during our stay it was difficult to get in and even when you did service was spotty, the place was loud and filled with partying wedding attendees or conventioneers.
The restaurants tended to be full and again overrun by the large groups, most evenings we ended up in Omaggio, which basically is a glorifed cafeteria.We actually started going off property to restaurants that took care of their paying customers.
They also do a number of breakfast/lunches in the palapas at the pool, as convient as that sounds, all the smoke and smells certainly disrupt quiet quality pool time.
This hotel hosts large groups of golfers/wedding paticipants that for the most part know each other, this makes for loud conversations with large groups and again many tables being taken up at the restaurants. they also have numerous weddings going on with lots of young people drinking and partying everywhere. There was a battle of cd players around the "quiet "pool and again most restaurants were filled by their groups, not to mention the noise, I kept wondering where the security was.
As mentioned by others, the young kids were all over the place, even though the hot tub was adults only, and there was supposedly a quiet side to the pool, no one paid any attention, again I ask where was security.
To add insult to injury the hotel hosted the opening evening of the gourmet festival, paying hotel patrons were not invited,over 450 non hotel guests took over the place we were paying to be at. Even though this is an all-inclusive place we were relegated to eat at Insu with the other 200 paying hotel patrons or go the the sister hotel. If that were not ridiculous enough the event went on well past 1am, unreal, a total lack of respect and concern for their paying customers. We've never been treated so poorly by a hotel anywhere in the world.
I have to say I feel like a complete fool staying at this place, we have been traveling to the PV area for several years and usally stay in a resort for no more than 7 nights and then move on to another, this is the first time we stayed 10 nights and it had to be here, yikes..the truth is if we could have changed our airline reservations we would have left after the hotel the gourmet event, (it really was unacceptable) ..5 days early, that was how much we disliked the cavalier attitude of the management here.
We did find a number of staff that were very helpful and did everything in their limited power to make our stay more enjoyable, we did appreciate that. I just think this hotel need to say what it is in their ads, and that is a convention, large group place and not a place for couples seeking peace and rest and a quiet place to relax and read.
I did try to talk with the manager but she was never available, I have sent an email but again no one responded.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to thank you for taking the time to share your comments with us while at Marival Residences & World Spa. We believe that all observations from our clients are very important because they help us to improve the quality of our services and facilities as we strive for excellence. Thank you very much for being so patient.
We deeply regret that we were not what you expected, we know that Residences was very crowded during you stay and we were not able to cover all your needs.
The International Gourmet Festival is one of the most prestigious culinary events that take place every year in Puerto Vallarta. We were honored by the Nayarit Government to play host to the most important Chefs coming from all around the World and some of the most important personalities from the Government of Puerto Vallarta and Riviera Nayarit as well as restaurant and hotel owners. We apologize for the inconveniences we may have caused you; it was never our intention to make you feel bad or disrespected, you and your wife are very important to us as are all our guests, our most sincere respect.
We would like to share with you that we are not a convention or spring break destination; we are one of the most preferred Hotels in Riviera Nayarit due to our facilities, food & beverages, service and that we host all kinds of guest from all around during all the year. We do have several groups of golfers that always come during the high season to enjoy the destination; remember that Puerto Vallarta and Riviera Nayarit have 10 different professional golf courses in order to satisfy the needs of all players.
It is indeed a wedding destination as well; our lovely beaches and amazing sunsets have the charm that couples, honeymooners and people celebrating an Anniversary look for, that is another reason why we have groups of young people from all around during different seasons of the year.
We must apologize about the delays at the restaurants, this is not standard; but we are a little surprised with regard to your comments about our food and restaurants. From the opening of this property on, our food & beverage program has been considered one of the concepts of greatest satisfaction for all our clients, we have an excellent Five Diamond Chef in charge of supervising the kitchens in each of the different restaurants we have.
We hope all this information helps you to clarify any misunderstanding.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.