Both room 1060 and 1059, the bathroom smell so bad. The smell is similar the sewage has broken. We have called facility to fix the problem but still did not work. We end up have to use a wet towel to cover the drainage hole in the bathroom and the shower in order to stay in the bathroom the whole time we stay there. We have complained this but your representative indicated we can be moved to another room but did not come through. Feel like complaining not going to get you anyway with this resort. The water on the beach is so muddy. Was not able to enjoy the beach. So much insect bites from the beach, outdoor restaurant, pool area and room. I believe the facility should spray the area with bug repellent on a regular basis or grow plant that repellent insects. Lesson learn. Must bring insect repellent.
The room feel like there are no sound proof . So noisy. I could hear next door moving thing around and the hallway is so noisy, I can't even take an afternoon nap. The second day the door of the room was broken. Lucky, facility was able to fixed it quickly. However at night you can see the hallway light beaming in. There are not enough onsite and indoor activities. We can’t spend every hour and day out door. There should be more indoor activities. End up we spend so much time playing the pool in the SunBar since we didn’t have any option. Also in the SunBar the celling fall a piece of dry wall on me. The staff at the bar did not speak English well. At first seem like he didn't care that happen but end up they got the facility manager to take at look at the damage. In room 1059, there were ant and cockroach. The bathroom did not have enough space to allow you to put your personal items. Normally, my son loves kid club anywhere we go but at this property he went there once and did not want to go back. Need more staff to speak better English. I have high expectation of Hard Rock Hotel since I have stay at other locations. This is the worst one I have ever stayed. Overall room and property suck but services and food are good.