2nd time visiting in 18 months-another great experience with Hard Rock. Jenny at the pool - SUPER! Find Jenny - she will take care of you. She is very professional, knows their customer, what they want and need (ice cold water and I didn't have to ask for it), and don't even have to be asked twice for anything. Isela patiently making my morning espresso (actually 4 doubles every morning and again mid-morning) really made this trip 5 stars for the two familes that travelled together. The bartender and the ladies knew their coctails and what we wanted and how. Loved the re-design and separate game room. The rooms are great. For families of 3, I recommend King + roll away and not 2 beds. Thank you Room Service for being patient with the kids. Loved the 80s music and the bands - way to get your kids into the good old classic rock and metal if you are struggling with tolerating the new generations music taste:) All went well. Love the casual atmosphere. Had to talk once to the PR person (sorry, very lovely lady, very well spoken) - great personality, customer and best in class driven.
Here are some tips for the resort: sweet wines (moscato, Japanese plum wine) and beer (for the Asian restaurant); better control when it rains - the floors were super slippery at the entrances. It would be nice to have a small chair or a hidden clothing line on the balcony for drying swimwear and not only in the shower.
See you again later this year.
- Official Description (provided by the hotel):
- Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children’s pool, beach volleyball court, tennis court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa®, a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more less
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- Also Known As:
- Vallarta Palace Hotel Nuevo Vallarta
- Vallarta Palace Nuevo