Just returned from a wonderful vacation here. This is my second visit. Both times had issues with check in, rooms were not as requested, issues were resolved (needed to be quicker with resolution). The service staff are amazing, especially Luis, who served us breakfast every morning, and even remembered us from our previous trip (or at least pretended he did, which we really appreciated). Our favourite restaurant was Zen and David took great care of us when we had dinner there. Was not a fan of the brazilia restaurant, but this is only personal preference, the wait staff were wonderful. I would like to thank Carlee and Oliver for making our pool side experience fun, they both have wonderful outgoing personalities, and we enjoyed our games of pool volleyball (especially enjoyed Mexican rules). I think something needs to be done with the pool as the colour makes it always look dirty. It was overall a great experience and this was our second visit so we must have liked it to return. I would definitely recommend this resort.
- Official Description (provided by the hotel):
- Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children’s pool, beach volleyball court, tennis court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa®, a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more less
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- Also Known As:
- Vallarta Palace Hotel Nuevo Vallarta
- Vallarta Palace Nuevo