First of all, I cannot say enough good things about the staff at the HRH. (Oscar, concierge; Marisela, Martiniano, Rosy, Diane, pool; Alex, Management; all housekeeping staff; every single employee was pleasant and helpful. The rooms were clean and I appreciated the nightly turn-down service and towel replacements. I am disappointed in the room lay-out, as there is no comfortable place to sit except on the bed. The room space is wasted by a double jacuzzi, when a sitting area would be a better use of the space. The french balcony is a joke - there is only room to stand, not sit, and although it is great to be able to leave the doors open at night to hear the ocean, other inconsiderate guests chose to smoke on the balcony and the smoke wafts into nearby rooms. When front desk staff were asked about an upgrade to one of the rooms with a full balcony, we were told there were none available - yet those rooms appeared unoccupied. Internet connection was exceptionally poor - even with a router. I could only get a connection in the morning - never evening. The telephone cord to the handset kept falling out. The ice machines were usually empty. The shower temperature varied greatly from scalding hot to cold. The pool chairs were worn out and extremely uncomfortable - they couldn't be adjusted to completely upright, nor did they lie flat. Staff did not clean bird droppings off of the chairs. Even after 5 days I still am confused about guest services in the main lobby. The main desk is for check-in and check-out, but the other 3 desks remain a mystery. One I believe is someone from Palace who greets you. The other two are for booking services, but only with services that HRH has a contractual agreement. They would not call to make a reservation for a tour in town and said that I needed to call from my room. There was usually a line of people waiting to meet with these staff, but when you finally got your turn - you were in the wrong line! A sign identifying exactly what each person was responsible for, would be a very simple solution to the confusion. To sum it up, I would not stay at this hotel again. The location is too far from Puerto Vallarta to enjoy all of the wonderful sites, shops and restaurants that PV has to offer. If you are only interested in lying by the pool and not venturing out, it may suit your needs.
- Official Description (provided by the hotel):
- Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children’s pool, beach volleyball court, tennis court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa®, a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more less
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- Also Known As:
- Vallarta Palace Hotel Nuevo Vallarta
- Vallarta Palace Nuevo