The Hard Rock Puerto Vallarta is located about 20 minutes from the Puerto Vallarta Airport.
Upon arrival at the Hard Rock, we were warmly greeted with cold lemonade and did not even have to wait for our rooms, despite being there before check-in time. Our friends received the 1500 resort credit and they were helped by the front desk to explore their options. They chose to swim with dolphins and described it as a "once in a lifetime experience." The resort credit is a plus because it allows guests to do activities they may not have done otherwise!
Rooms: The rooms at the Hard Rock Vallarta are gorgeous. The basic level rooms are a bit small, but contain all of the amenities such as a double person Jacuzzi, king size bed, large shower, flat-screen television, and a mini bar containing liquor, beer, and a bottle of wine. If you are looking for more room to move around, I suggest upgrading to the Luxury Gold. Rooms also come with two fluffy bathrobes and plush slippers. All of the rooms contain 24 hour room service and contain a pretty extensive menu from appetizers to entrees.
Pools: There are three pools at the Hard Rock Vallarta. The main middle pool contains a swim up bar and a raised platform in the middle where guests can lay out. There are also small caves built in where children can play or guests can get shade. There is also a small waterslide for the children, which is supervised during the day. Another great feature of the pool bar is that guests can order pizzas, burgers, and nachos poolside. No need to drip dry and change clothes. The only thing I warn guests of is the fact that this is a family resort. There were plenty of kids hanging by the swim-up bar, so if this is going to cramp your style, I suggest choosing an adults only.
Restaurants: The Hard Rock has five restaurants. I really enjoyed my experience at Zen, the japanese restaurant. The waiters were absolutely hysterical and had excellent service. They had great recommendations and knew us by name by the end of the week.
Ipanema, the Brazilian restaurant is also FANTASTIC. Upon arrival, you receive a little card that you leave next to your plate and turn over when you are ready to be served. The waiters walk around with these huge skewers of meat, from bacon wrapped turkey to sirloin steak. The meat was cooked to PERFECTION and we literally were so full we could barely walk.
Nightlife: As this is the family friendly version of the resort, the nightlife is a bit lacking. The SUNBar is the main bar guests visit and there is usually a live band and a DJ. There were a ton of families there when I went, but if you are there with a large group, you can easily pack the bar and have an all out party. The staff is also great at recommending places in downtown Vallarta as well.
The bartenders at SunBar are pretty incredible. I have been to Vegas multiple times and these guys could beat Vegas bartenders hands down. I kept telling them to make me something interesting and every time they came up with something more interesting than the next. At one point they made Mexican Flag Shots for the group and lit them on fire. In my opinion, the best vacations contain interactive experiences, so the fact that the staff took the time to engage guests is really awesome. They also knew everyone by name!
Before I close, I want to give a shout out to the staff of the Hard Rock Vallarta. The standard of service is so high and the staff is so personable, that it is hard to find anything wrong with this resort. I would also like to mention, Oliver, who was on the party staff. He got many guests to participate in some of the "crazy" games, which made for hilarious stories in the days and weeks to come. He really cares about his job and we hope to come back and see him.
Overall, I suggest this resort for families with older children or larger groups of friends. If you are looking for something quiet and romantic, you may be put off by the amount of children. If you have a great group that is looking to be entertained, then this is it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greetings from your friends at Vallarta! OreillySTL, Wow!, thank you very much for your amazing and detailed review.
Report response as inappropriate
We are overjoyed to hear that you felt the charming atmosphere of our resort and feel the exceptional service provided by our staff; we always try to provide a service that is at the height of the most famous Rock Stars.
We are so pleased reading your excellent comments about your room amenities, our restaurants, service at the bars, etc. and we appreciate you recommend us to all of our future rockers! We look forward to see you every year and be part of our family!! The Hard Rock Hotel Vallarta crew stands up and we say: for those about to rock, we salute you!!
Rock the show!!!
LOVE ALL SERVE ALL
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.