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“Wedding And Vacation Rolled Together” 5 of 5 stars
Review of Hard Rock Hotel Vallarta

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Hard Rock Hotel Vallarta
4.5 of 5 Resort (All-Inclusive)   |   Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico   |  
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CINCO DE MY OH MY-45% OFF
Ranked #4 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence 2014
GreenLeadersPlatinum level
Scottsdale, Arizona
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
“Wedding And Vacation Rolled Together”
5 of 5 stars Reviewed March 21, 2013

My daughter had her destination wedding at the Hard Rock and it was great. The wedding planner and staff ensured the bride was happy and the guests were well taken care of. The resort itself was wonderful -- food, beach, bar, pool, rooms, service, side trips, etc -- and the all inclusive booking meant you didn't have to carry money around and could get most anything we wanted. The kids and adults both enjoyed that. The reception and other parties we hosted at the resort were all great. And the price was reasonable. Overall highly recommended.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, March 22, 2013
Hola Ron,

Thank you sooo much for your nice review and please pass on to your daughter our gratitude too for choosing our scenery for her Rock wedding. We’re more than satisfied to know that you & your party enjoyed this rockin’ spot. It seems everybody had lots of fun in this Mexican gem and that all of you took advantage of the All Inclusive plan.

We sincerely hope you to come back very soon for another raving time.

ALL IS ONE
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2,159 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (455)
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English first
Forfar, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2013

From the moment we arrived at the Airport we were picked up and taken to our hotel we were treated with the upmost courtesy. We did not have to wait for anything as the staff made you feel at home and nothing was a problem to them. A most relaxing clean friendly hotel set in a beautiful part of the world. I would recommend this Hotel to anyone.

Room Tip: All rooms are sea facing but I suggest asking for a room which is a couple of levels up to enjoy the...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, March 22, 2013
Hello Kenny8238,

Thanx for your short n’ sweet review. We’re very satisfied to know you received the Rock Star treatment during your whole visit, as well as to learn you loved our place. Thank you lots too for recommending us with your pals.

We’re ready to welcome you again. Your entire Hard Rock family will be waiting for ya.

SAVE THE PLANET
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Phoenix, Arizona
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed March 19, 2013

We just got back from our vacation yesterday, and I want to give a few thoughts while they are still fresh.  

First, it's one of the more expensive hotels that were available when we booked, and having a new renovation made it sound attractive, since older Mexican hotels can be pretty sketchy.  Unfortunately, the renovation is ongoing, so it's hard to give a complete assessment.   It's an older hotel, and it's hard to make an old hotel look new again, so there are lots of places that the hotel shows its age, such as the tree out front that is bursting through its concrete and plaster wall.  It seems like they assumed that adding rock and roll memorabilia, some new paint, and a few interior features to the rooms might make it look less old, but most hotel renovations are quick and dirty affairs, and this is no exception.

We booked for three people and I fully expected to have a room with two beds, not one king bed with a rollaway crammed (barely) in-between the king bed and door to our so-called balcony.   The front desk clerk told me he would provide the rollaway for free, which he assumed I would take as some sort of generosity.  We checked in around 3 pm, but I ended up coming back down to the desk twice to find out where the bed was, since they hadn't put it in, even after turn down.  

When it said we had an "upgraded" room with a balcony, I imagined a balcony with comfortable chairs and room to stretch, not a foot-wide piece of concrete that would feel claustrophobic to even the smallest child if the doors were closed.  So much for the upgraded room.  The rooms have a giant jacuzzi tub for two inside, and I admit liking that feature, but it would have been great for a couple, not so much for a couple and their kid, since the three of us were not getting naked together for a bath.

The worst part of the first room, though, was the terrible noise from our Ugly American neighbors.  I had hoped the higher cost would have kept such people at bay, but no such luck.  On the second night I complained, and because my son was asleep I was forced to get dressed in the dark and walk downstairs to the front desk since he was able to sleep through the melee and I didn't want to risk waking him up by using the phone.  This was 3 am, and the party next door was full swing.  30 minutes later nothing had been done, so I went back down.   The cleaning staff were stripping the lobby floors, and the toxic smell was incredible, so much so that even the desk clerk was wearing a mask.  The fact that I had to go down twice, ended up coughing half the night because of the smell, and still nothing was done, was simply not acceptable.  Someone came by and made a perfunctory effort, but it went on until 5 am when I guess they all passed out.  The noise was worsened because of the suite doors which connected the rooms, but the entire hotel is concrete and tile, with almost no sound baffling surfaces, so noise is echoed endlessly in every hallway and room, no matter how quiet. 

Moving rooms turned into a big hassle, since I needed to stay with our electronics and move them from one safe to another.  That cost me half of my day, since they didn't move us until around 1pm, and I had hoped to go on a city tour that day, but no such luck.  So not only did I not sleep the first two nights, but my third day was shot with having our room changed.  As I note later, the hotel wasn't near full occupancy, so this was really unacceptable.  Before they switched us, I asked if they could move us to a room with two beds, and he said he would ask his manager.  He came back, and acted as if his manager was annoyed that I would ask for anything more, telling me this was a MUCH better room.  It turned out to be exactly the same room, but with no suite door.  Disappointing, to say the least.  

Sadly, one of the high points of the hotel was the free Internet.  It worked, and it worked even on the beach, although it didn't reach our fifth floor room, but did work fine in the first room, which was on the 3rd floor.  

Before I talk about food, let me say that we are vegetarian, so I'm not speaking to any of the meat/fish items, although we do eat eggs/dairy.  As for vegetarian fare, the food was just a step below mediocre.   Sometimes it was downright bad, and sometimes it was average, but it was never great, and it was certainly never imaginative.   As others have mentioned, all restaurants were not open every night, and the Asian restaurant wasn't open until the third night of our trip, at which point the Italian restaurant, Ciao, was closed.   The bread at the Italian restaurant was no better than Olive Garden, and the wood-fired pizzas were unfortunate, especially after getting excited about a wood-fired pizza.  The tiramisu was nearly tasteless, as was the ravioli, and the salad was average.  Surprisingly, the pesto wasn't bad, and we never tried the risotto, so I can't speak to it.  The service was lovely in Ciao, and the view is unbeatable.  The best part of Ciao, food wise, was the flaming coffee.  Skip dinner and get the flaming coffee if you decide to come here.   

The only slightly memorable dishes at the entire hotel were the stuffed poblanos and the guacamole, but that's probably true at every resort.  Drinks are good here, although their margarita wasn't great, and they generally use top-shelf liquor.   Wine was awful, the kind of wine you get on a Delta flight to Scranton, so stick to hard liquor.  They ply booze on you at every occasion here, so if you are looking for a liquored up vacation, or if you are a raging alcoholic like our neighbors were, this is the hotel for you, since there are even full-sized bottles of hard liquor in every room.  

Zen, the Asian restaurant, was only open three out of the six days we were there.  The options for us there were veggie rolls, veggie sushi, yakisoba, and a veggie chop suey.  The waiter said the Miso was chicken based, which is surprising, and sad, as I love Miso.  

We never ate at Ipanema, which was so meat-centric that it wasn't worth the bother unless we wanted a salad, so we never bothered.  You can eat in this area for breakfast, and make sure to grab a window seat if it's not too hot, since you have a great view and a nice morning breeze.

My favorite spot to eat was Frida, which functioned as a snack bar during the day, and which had sushi at lunch (veggie sushi for us).  It's right by the beach and a nice place to relax.  Love the giant mural of a luchador downing a bottle of tequila that dominates the bar area, and also love the area that's covered with vines.  The sweet potato chips go great with the fresh guacamole, and you can eat bowl after bowl of excellent ice cream.

We ate breakfast at the market buffet each morning, and there was an abundance of fresh fruit, as well as to-order crepes and omelets and an assortment of juices.  Breakfast was probably the best meal of the day for us.      

Another note on the wine before I leave the topic.  It was absolutely, hands-down, the worst wine I've ever had, and I've had some lousy wine in my life.  I think it was called Vina Mercedes, and it tasted like what might come from the tailpipe of an old Mercedes, or perhaps the residue from the gas tank.  To get better wine you needed to use your hotel points, but that wine list was a complete ripoff.  $90US for a bottle of Woodbridge that costs $7 at your local Safeway, which means after 16% charge you pay over twice what it costs retail.  The seemingly generous resort credit mostly works that way, but more on that later.  

Somewhere I read that the dress code for restaurants at night was resort elegant, but forget that: it's anything goes.  I saw women in nice dresses and men in slacks sitting next to a table with a guy who never seemed to change from his selection of backward ball caps, tank tops and swim suit.  It was a little disappointing as I wanted it to feel a bit more special than McDonald's or Denny's.  He wasn't the only one with dressed like that, including a kid who wore his ball cap covered with his hoodie to dinner.  I'm hardly an upper-class snob with my long hair and assortment of crude t-shirts, but I do like to get dressed up and play fancy sometimes.  

My last word on restaurants is a complaint the hotel should address immediately.  Upon arrival we told our concierge that my wife is EXTREMELY allergic to walnuts and strawberries.  She carries an epi-pen for emergencies, so it's that bad, and I explained the gravity of the situation up front.  He said he would send an email to the restaurants, and perhaps he did, but not once did anyone know about the allergy or us being vegetarian.  At a four-diamond hotel this is not acceptable.  We stayed in Cabo a few months ago and they told us, at every restaurant, as soon as we sat down, that they were aware of the allergy and told us what to avoid, and they never once brought us a meat appetizer, which happened over and over here.  The last straw was when my wife nearly put a fork into my dessert when I asked if there were walnuts, and indeed there were.  I had to do a quick Google Translate to ask in Spanish, just to make sure they understood, and thank god for the internet, otherwise that would have been an emergency room mistake.  Thankfully she didn't eat it, and thankfully there was a hospital across the street in case something would have happened.

Pools are clean, and there was never a shortage of chairs, but half the hotel is still being remodeled, and the hotel was quite empty while we were there, so that could quickly change.  We never had to worry about getting to the pools or beach early--always a pick of seats.  There is a fun little thatched hut with tchotchkes where you can buy gifts for home right next to the hotel's beach area, and those folks walk the beach selling their wares, but it wasn't annoying and they weren't terribly aggressive.  We went on the last day and bought quite a few items to take home as gifts.

The kids club facility is small and dark, but the directors are very sweet and  accommodating, and they often do activities outside, so they aren't in the space all day.  They have a couple of XBox's with Kinect, but they didn't seem to have much game selection, but I didn't want my son glued to a screen the entire vacation anyway.  

The workout facility is awesome, as it has windows to the pool area and the equipment is in good shape.  

The main bar, the SunBar, is a strange space, and has a few too many kids at most times, even later when they aren't supposed to be there.  Bartenders were excellent, however.  The theme is British, and some of the furnishings are cool, but it still looks like a repurposed room from a past hotel, and the pool table/foosball table and cues are already in sorry condition, even though the hotel isn't even a year old.  The outside spaces at the bar are much better and offer beautiful views from three tiered levels.  The only downside is there are often people smoking there, and one guy in particular smoked a lot of cigars in this space at night, and that's never pleasant.      

The memorabilia is fun if you like that kind of thing, and I do, so I liked walking around and seeing the incredibly well-done displays of guitars, amps, dresses, drawings, and other clothing.  The highlight for me were two original drawings by Joni Mitchell.   Really stunning.   And they play real music over the speakers, usually good, from all across the decades and genres, not Muzak like you sometimes find at hotels.  That was cool.  

Speaking of music, they had a crazy good Mexican cover band play on Monday night, called Liverpool.   I'm usually wary of cover bands, but despite English not being their first language, they were one of the best cover bands I've ever seen, anywhere, and I've seen a ton.  The second night of entertainment was equally awesome, a group of dancers doing a traditional Aztec dance ceremony, which was combined with a Mexican fiesta.   This was great fun and was well attended.  Fire dancing on the beach for the beach party, excellent.   One night they had karaoke, but it only lasted about an hour, so I'm not sure what happened there.  If you are looking for single-person nightlife, this is not the hotel for you, and you should plop yourself down in the city if you want to party.  But for families, I thought the entertainment was professional and the setup well-executed by the hotel staff.

While on the topic of staff, they were the biggest highlight of the trip and almost they universally lovely.  I can only think of one exception, and it was a waitress who I think just has a grumpy look, not a grumpy disposition.  I'm bad with names, and I'm sad I didn't write them all down, but literally they were all friendly and helpful.  The only name I remember was the woman who often kept the kids club, Diana I think, and she treated my son well, and he doesn't usually like hanging out with strangers, but he really liked her. 

On another positive note dealing with the staff, we didn't get a hard sell for a condo, since they only sell memberships to their club.   I firmly said no thanks, and that was it.  The person who gives you the welcome presentation and tells you about the resort credit is the person who does this, and it's seamless.  Even though we said no, he was always very friendly and helpful throughout our trip. so kudos to the him and to the management for making it this way, since you pass by these folks continuously and it never felt awkward.  

As others have noted, the $1,500 of resort credit is not truly $1,500 worth of credit.  It's more like a discount, and then, of course, the tour operators try to sell you more stuff, like $140 for photos of you swimming with the dolphins.  Huge ripoff, but no one else is taking your picture, so of course you want a photo of you kissing a dolphin, right?  As others have noted and I said earlier, there is a 16% charge for all this free stuff , on top of whatever you spend at the site of the tour, so the free stuff ends up costing you in the end and is definitely not free.  

All the tours are marked up from what you could buy them for at any street kiosk, so the zip line, for example, would have cost us $42 on the street, but cost us $99 each for resort credit.  It was a nice discount, but also count on tipping the driver of the incredibly frightening open-air truck that drives you an hour there and hour back, tipping the zip line guides, buying photos/video, doing the tequila presentation, and buying lunch there (they will not drive you back until you have spent an extra hour and a half at the zip line restaurant/tequila shop).  So that trip cost us about $150 for lunch, tips and photos, plus another $40 of resort credit.  It was fun, and I'm glad we have photos of my son doing something I never imagined him doing, but just be aware of the real costs.  

I would recommend not going on the zip line tours they try to push, and encourage going on the Vallarta Adventures Eco Adventure.  Their facility is only about a mile from the hotel, and they take you across the bay on a boat, where you might see whales and dolphins, and you skip the incredibly dangerous and pollution-filled drive through downtown Vallarta to get there.  Plus they have more zip lines.    

They only allow you to use $300 of the $1,500 credit at the spa, which is a big disappointment.  They want to get you onto the tours where they make extra money on commissions, not in their spa where it costs them labor and they get nothing out of it.  The massages, of course, are resort expensive, so that $300 was $20 short of paying for my wife's 80-min massage and wrap.  After the service charge and tip, the free spa services cost us about $90.  Her massage was excellent, though, and she frequently goes to the best spas in the world here in Phoenix.

Taxis are cheap and very readily available, but take the bus at least once during your visit, as it's humbling to see how a lot of your hosts get to work every day and how much it costs them.  At a little over $1 each way, it's not particularly cheap if you are working for one of the resorts.  You can catch the bus just down the way at a blue bus stop (take the big DIRECTO ATM bus to get to WalMart, which will also let you catch any bus that says CENTRO into downtown Vallarta from there).  The buses all have their destinations written on the front windows to make it easy.  Take 20 peso bills or change, and don't be an ugly American who forces the driver to change a 100 or 200 (I saw this multiple times).  It will only take a minute of your time to change the bills at the front desk.  The Centro buses are not as nice, and the ride is much bumpier through the old streets of the city, plus the pollution there is awful, but you should definitely go.  I strongly believe in living local when you can and not living king-like the entire time.  

The location of the hotel seemed perfect for us.  It was quiet, but right across the street was a 24-hour pharmacy and hospital, and a five-minute walk away was a small mall with a grocery store, several beach and trinket shops, and a two-story Starbucks that made quite good cappuccino (hotel cappuccino was so-so.  My wife lost her expensive sunglasses in the ocean, and within 30 minutes I was at the nicer mall (next to Wal-Mart), and found the exact same pair at the Sunglass Hut there.  

If the hotel would have been considerably cheaper, I would probably give it another star, but it seemed too expensive for what you got, and I was sorely disappointed by being crammed in with a rollaway bed (we literally didn't have one inch between our bed and our son's bed, and not even one inch between his bed and the balcony, so we had to climb over the rollaway bed if we wanted to step out there).  For the price we paid it simply wasn't acceptable, and they weren't even remotely close to full occupancy, so they could have easily given us a better room.  After the noise debacle, they should have stretched themselves to make us happy, or at least comfortable.  From years in the service industry, I always found that over delivering to guests was the key to loyalty.  I found their inflexibility on this point galling and the primary reason we won't be going back.  The other problem that would keep us from going back is the inattention to my wife's allergies and our dietary restrictions.  At a lesser hotel, fine, but we paid for a high level of service, and that's part of the deal.  Maybe these items are part of the hotel restructuring, but we won't be spending thousands of dollars again to find out.  

Room Tip: I'm afraid they are all noisy because of the tile and concrete.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, March 22, 2013
Hi cheesegypsy,

Thank you much for your sincere and huge review and for having given us a try.

Very respectfully, allow me to inform you that we do not have any renovation currently, but constant preventive maintenance in everyone of our areas. We really regret you perceived our resort to be aged; we have already shared all your comments with our Maintenance Manager in order to take immediate attention to the issues you pointed out.

We’re very sorry you were not pleased with the assigned accommodation; unfortunately we did not have available double rooms by the dates you travelled, originally you booked a Deluxe Room, your upgraded room consisted of a much better view, premium upgraded brands of liquor, aromatherapy, pillow menu and a better room service menu, among other things, we really regret you did not notice any difference. All our room & promotions features are described in our official website, such as the square feet, the type of balconies we’ve available & the policies for our Resort Credits promotion, I invite you to surf on it for further information.

We apologize as well for any nuisance you may have experienced because of your party-loving neighbors; we’re already working to prevent this kind of situations. Our Concierge desk has no records of your allergies; we encourage you to always bring to our attention any comments in order to help you and you’re just free to enjoy your vacation, also our Chefs are always willing to cook something different for special eaters, such as veggie people.

On the other hand, we will work hard to maintain the great service & stuff in the areas that escaped, such as Frida which is a must, the Market which has the most scrumptious breakfasts, our crystal-clear pools always plenty of chairs, the funny Kids Club, our great Body Rock, our smash-hit night shows, the great variety of recorded music and our fabulous Liverpool band, but above all we will keep encouraging our Rock Staff to provide a service full of passion and genuine smiles.

We sincerely hope you will give us the opportunity to roll out the red carpet, do it way better and pamper you as a true Rock Star. Please feel free to contact us in advance for any assistance.

TAKE TIME TO BE KIND
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Highland, Michigan
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 16, 2013

I have been to this resort afew times when it was still named the Vallarta palace. Now it has changed into a Hard Rock tresort. The changes that have been made within a year have been extroidinary!! The inside Rock Decors are unbelievable around every corner and on every floor. Just wish they would name the photographs of each artist on the floors because it was a battle to get them correct between my guests. hahaha!! If you had any concern at all it would be addressed within minutes and corrected to your satisfaction. The service was unbeatable by any other resort that I have visited in the years. Martin around the pool was beyond extroidary in his service of beverages. To glance across the pool and wave to him and within minutes our drinks were replenished. I mentioned to the entertainment staff that I was having trouble viewing my email on their computers and the next day the problem was corrected. The entertainment staff: Lalo,Adrian, Ricky Ricardo, Diego, Silvia and Diana made it even more enjoyable to be here. Sometimes I participated in the activities and was never disappointed. I would like to see kareokee go for 2 hours instead of only one hour. This was one of the favorites among alot of guests!! The Hard Rock is still under the transmission stage of changing over and I would guess that is why the guest count was down in numbers. I have visited quite a few resorts in my years in mexico and this is my favorite out of all of them for sure. I will be returning next year. The beach can be walked or ran for miles and there is even a turtle release program to help save the endangered species about .4 miles down from the Hard Rock that is run by volunteers. We even had a chance to participate in releasing baby turtles into the water. Unbelievable!!!!! Thank you for a fantastic week.

Room Tip: Let them know what you look for in a room and they will accomodate you
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, March 20, 2013
Hey there ilangkabel,

Nothing rocks our world more than hearing guests like you, who come to have fun and relax in this slice of heaven. We thank you so much for sharing your Hard Rock experience with us and with future rockers.

We’re super happy to know you loved our new appearance plenty of Rock touches in every corner as well as Rock history narrated in our unique memorabilia. Moreover, we’re very proud to be in your top favorite resorts, but above all it is very encouraging you shout out some members of the band, they’ll be very happy to know the great impression they left on you.

We’re rehearsing and decking out the stage to rock your 2014 vacation and pamper you again as a true Rock Star.

LOVE ALL, SERVE ALL
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Toronto, Canada
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 16, 2013

My wife and I first went to this hotel with our 2 children 12 years ago when it was called the Sierra. Wow! What a change from the Palace and now the Hard Rock Hotel Vallarta! We stayed 2 weeks and had absolutely beautiful weather 80 – 85 degrees during the day and at night 60-65 degrees. There was only 1 afternoon when it was cloudy. We were warmly greeted with champagne and hot towels at check in. The memorabilia and the music in the lobby area were impressive.
Our room had a humongous shower, a Jacuzzi and king-size bed. Our view was spectacular overlooking the pools and the Pacific Ocean. The sunset was especially beautiful. Our refrigerator was well stocked and replenished daily.
Some of the features of this all inclusive hotel were that ALL DINNERS were a la carte so you did not have to reserve any of the 4 restaurants (Brazilian, Southeast Asian, Italian, and Mexican). Since the hotel was not at capacity, only three of the restaurants were open each night. There were theme nights so outdoor buffets were an option on some evenings. Another great feature was free phone calls from the hotel to landlines in Canada, U.S.A., and Mexico. In addition, free WiFi everywhere, and computers were always available with no restriction of time. There were a few minor inconveniences and a phone call would bring a repair person to our room within minutes to deal with any concern.
We have also experienced a first and that is the availability of beach chairs in the morning. I was so used to getting up at 7 and reserving a beach chair at other all inclusive resorts. We could go at 9 o’clock and have the pick of any beach location and chairs.
While we were there a 10 day skydiving event was taking place by the best skydivers in the world. Check out “Swooping the Hard Rock” on the internet for amazing videos. Curt Bartholomew, the world’s best skydiver, performed an incredible stunt. You have to see it to believe it!
The great entertainment crew, Ricky, Diego, and Silvia along with others, were always busy with fun activities. I enjoyed the Spanish lesson and Hold’em Poker each day while my wife enjoyed the water aerobics and dance classes. The Rock groups that played at the hotel were really, really good. There’s something to be said about the 60’s, 70’s, and 80’s music.
The food at all the restaurants was delicious and plentiful! The waiters Juan “superman”, Reyes, and Martin were always kind, and willing to help at the Frida Restaurant. At the Ipanema restaurant David, the captain, and servers Victor and Mike were great.
At the Market Restaurant, Luis Montes, Gilberto, and Mario were superb. Elizabeth, hostess, and Ezequiel, captain were very attentive.
At Zen Restaurant, Guadaloupe was wonderful and at the Ciao Restaurant, Alma, hostess, and Eduardo and Juan were great servers.
The Hard Rock Hotel Vallarta grounds, the building, the pool and beach area were very well maintained by the staff.
The only advice I would give to the hotel is that brighter lighting is required in the washroom areas.
Thank you for a perfect vacation!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, March 20, 2013
Yikes sunlovers616!

Hooray! That’s the idea, to provide unforgettable experiences to our Rock Stars, and it seems we did it with you. Thank you much for sharing your memories in this public forum.

We’re more than happy to learn you find this visit to be perfect and you took full advantage of everything we offer to pamper our celebrities, from the provocative room which offers the most intoxicating view of Nuevo Vallarta, as well your stocked mini fridge, included international calls, not to mention our exquisite local and international gastronomy to delight your senses.

Special kudos deserves our Crew, we will make sure to reward to every single Rocker you kindly mentioned in your review.

We’re ready to deck out the stage and rock your next vacation. The entire band will be waiting for you with open arms.

ALL IS ONE
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Louisville, Kentucky
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 15, 2013

As Palace members we had been to Vallarta Palace 4 times before and were initially concerned about going back again. However the Hard Rock improvements were great . even the food was somewhat better.

especially enjoyed the whale watching tour (with guide Nikki).

Overall a great time. Will go back again. And A big thanks to Roberto R. ......

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, March 20, 2013
Hola rlf1984,

Thanks a lot for trying out our new style and for sharing your experience. We’re overjoyed to know we exceeded your expectations and that you experienced the Rock Star lifestyle by tasting our scrumptious cuisine and enjoying the magnificent tours in the surroundings.

Thank you as well for the shout out, it was a pleasure to assist you. We’re eager to rock your next trip to Nuevo Vallarta with the smashing service you already know.

TAKE TIME TO BE KIND
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Kingston, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2013

Second time here, but first since the change to Hard Rock. It was a wonderful change. The resort looks awesome, the people are the same, they can't do enough for you and the night activities are fun filled. Parties on the beach were done professionally and dinners on the beach were great. The food overall at all of the restaurants was even better than before. We are Palace members for several years and now we are members of Hard Rock Legendary.

Room Tip: Always use your points for a full balcony...call Theresa ahead of time!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, March 20, 2013
Hi Bernice,

It's very rewarding to see regular faces throughout our resort. We’re quite satisfied you loved our new look and that the entire band spoiled you rotten. We’re absolutely blissful you joined our family as new Members.

We’re ready to roll out the red carpet and rock your upcoming vacation.

SAVE THE PLANET
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Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#2 Spa Hotel in Nuevo Vallarta
#2 Family Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 On the Beach Hotel in Nuevo Vallarta
#4 Top resorts Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Official Description (provided by the hotel):
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children’s pool, beach volleyball court, tennis court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa®, a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo

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