We returned home from a wonderful family vacation at the Hard Rock Vallarta. We traveled from 1/5 -1/15/13. As a founding VIP member, we were very concerned about the split properties with Palace and Hard Rock. This was our first visit to PV and our first experience with Hard Rock. To our surprise, it exceeded our expectations. The staff was wonderful!!! Enrique welcomed us when we arrived, Issac at the front desk was very professional and greeted us daily, Oscar's daily smile I truly will miss, Elizabeth is such a great hostess, Ricardo and Mercedes kept me moving with morning aerobics, biking and all around fun! Israel the sushi chef is awesome, the best spicy tuna roll ever at poolside. Tito, Juan and Miguel our pool servers kept us hydrated and happy.
In past reviews, the Ipename restaurant was rated really low. In our experience, it was great. All the meats were tender and tasty. I would make a suggestion to possibly get rid of the salad bar and offer a menu of side dishes instead. Our servers Rudolfo and Mike were so nice and introduced us to our new favorite cocktail.. Caipirinha. Cheers!!
The Zen restaurant was equally yummy and our server Daniel took very good care of us! Best Mexican coffee and show !!
The Italian restaurant was so beautiful in that it sits right on the beach. Our meals here were hit and miss. One dinner was not really good, the meats and seafood were all over cooked, but on another night it was fine.
One evening they had a Mexican buffet and show. The Al Pastor was the best we have ever tasted!! but the Hawaiian night buffet, we thought was not very good.
As far as entertainment, our favorite was the evening they had a band play at poolside. They were great! also loved the popcorn.
When we were here, the noise factor was not a problem. We are concerned that if the resort was at full capacity the noise level for many of the rooms could be loud. We did speak with other guests that told us that the Hard Rock properties do need to make sure to keep the sound level comfortable for all guests.
There has been a lot of complaints about the bonus points. We do agree that paying the tax doesn't seem fair, especially for members. This is something new that we never had to pay for. We also feel that as members, we should be able to use more of the bonus money for the spa, especially if you are there 7-10 days and the resort is not at full capacity. It used to be that if you were a member there were things that members only received. For example, if you wanted the Concierge Level room, you had to become a member to book that, now you can use your bonus points to upgrade. We just feel that since we have paid a huge amount of money up front, that we should be treated a bit differently than someone who comes in on a travel deal. We do believe that Palace and Hard Rock need to re- evaluate member perks. Additionally, members were never contacted when the split happened.
With all that being said, we really do enjoy our vacations at the Palace/Hard Rock Resorts. Thank you to all the staff that made this such a memorable trip!
PS - Even though tips are not expected, please tip these wonderful people, they treat you so well and deserve it!
- Official Description (provided by the hotel):
- Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children’s pool, beach volleyball court, tennis court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa®, a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more less
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- Also Known As:
- Vallarta Palace Hotel Nuevo Vallarta
- Vallarta Palace Nuevo