After all the wonderful reviews about this hotel I am really surprised with our experience :( The staff was really great (until checkout), the pools are nice, the beach is great... other than that... the drinks were watered down, the buffet was Exactly the same every day, the beds were hard uncomfortable and small. The day before we were leaving I went to the Vacation Planner station to see how many resort credits we had left. I was told we had 100, so that night at dinner we ordered 2 lobster tails with our meal. Upon check out we were told we were $100 over due to the lobster. I talked to supervisor after supervisor trying to explain that I would have NEVER spent $100 on 2 lobster tails and the only reason we did was to use the last of our Resort Credits. I was told there was nothing they could do about it and it was my fault for going over. I'm not saying I would never recommend this hotel, but make sure you have everything in writing and also write down who you were talking to, as they are constantly asking who you were talking to or who you booked through. Also, even though tipping is included, we were informed upon checkin that extra tipping is appreciated.
- Official Description (provided by the hotel):
- Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children’s pool, beach volleyball court, tennis court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa®, a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more less
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- Also Known As:
- Vallarta Palace Hotel Nuevo Vallarta
- Vallarta Palace Nuevo