Were owners at Palace resorts and the new Hard Rock "Palace resorts”.
This was our second trip there and we were curious of the changes. What we found was a mix of good and bad. The changes to the pool the swim up bar and all the water falls were wonderful. The service and cleanliness were all above reproach with one exception at the Italian restaurant. The waiter seemed to be overwhelmed giving way to forgetting orders, bring water and generally bad enough service that we got up and left. Note that this is very unusual for these resorts. Other than the pool no other major changes were noted. An odd thing we found was that the Sun bar now only has a DJ playing just awful music, whereas before it became Hard rock they had live bands? On the same note the music played was very loud and could be heard in our room (we were on the seventh floor). One thing that really bothered me was the apparent lack of security on the beach as on two separate occasions we plainly saw drugs being purchased from one of the jewelry vendors, this is very unlike this resorts.
I would expect that the above issues to be address and we will be going back.
- Official Description (provided by the hotel):
- Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children’s pool, beach volleyball court, tennis court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa®, a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more less
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- Also Known As:
- Vallarta Palace Hotel Nuevo Vallarta
- Vallarta Palace Nuevo