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“Love Puerto Vallarta” 4 of 5 stars
Review of Hard Rock Hotel Vallarta

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Hard Rock Hotel Vallarta
4.5 of 5 Resort (All-Inclusive)   |   Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico   |  
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Special Price
40% OFF + $1800 CREDIT
Ranked #5 of 26 Hotels in Nuevo Vallarta
Surrey, Canada
2 reviews
3 helpful votes 3 helpful votes
“Love Puerto Vallarta”
4 of 5 stars Reviewed November 19, 2012

We took our kids for the first time (usually we go without) We where there from November 10 to 17th. Our kids are teenagers and we felt really comfortable letting them wander the resort with out us. Some nights we even ate at a different restaurant then them. The hotel was fine with that. We loved the Hotel Credits and maxed them out.

I will not recomend the city tour. It is a rip off. The tequila factory you are taken to charges way more per bottle than other family owned tequila places. The lunch stop you are taken to (and there is no other choices of places to eat so you are stuck there for lunch) is VERY EXPENSIVE. For a 2 adults and 2 teenagers it cost us $114.00 US...come on I don't even pay that much for a family lunch in Canada! An couple we met on the tour sat with us at the table and their bill for 2 people was equally as crazy.

I would recomend all the other tours as we really liked them. Even the kids found them interesting.

As for the weddings...if your room is over looking the part of the hotel that the weddings take place bring ear plugs. You get to listen to it very late into the night. I think guest coming to attend weddings should be placed on that side and all other guests should be placed on the other side of the hotel.

Other than those few things this is a great place to stay and we will be back...The staff went out of the way to get you what you wanted or needed

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, November 20, 2012
Dear LML99,

While thanking you for the time you invest in sharing your opinion in this important source of information for readers of this internet site, I would like to express that we are truly sorry to know that the City Tour did not fulfill your expectations. We would like to inform you that we have shared your comments with our Vacations Planner Manager. However, we are glad to know that you enjoyed all your Resort Credits. It is our wish to pamper our valued guests with this promotion. We are happy to see that overall you had a great time in our hotel, thanks specially for recognizing the friendliness and politeness of our staff members; they are indeed our most precious resource.

We hope to have the opportunity of welcoming you back to our beautiful hotel.

LOVE ALL SERVE ALL
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1,867 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (376)
Date | Rating
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English first
Nebraska
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 19, 2012

I stayed at this hotel when it was Vallarta Palace. I have mixed feeling about Hard Rock. Yes, it has more energy, it is very clean and the new swim up bar and water slide are great.... but,. the jacuzzi was not hot (I even mentioned this to the staff, no action was taken and we were there 8 days). Our rooms were right above the bar,and it was very noisy.. One guest used the F word in every sentence he used.....and we had our 6 year old grand daughter with us. I think it will lose the family friendly atmosphere it used to have. The weekend crowd was noisy, drunk and the women were scantily dressed. I don't think I would stay there again. The spa is wonderful, ask for Magnolia, she is fantastic.. Did not appreciate the 16% fee added to the supposedly "free" (using your points) trips thru the hotel.

Room Tip: Stay away from the rooms over the bar area.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, November 20, 2012
Dear MrsY2000,

Receive cordial greetings from all the team of our Hard Rock Hotel Vallarta.

We strive to provide you with the best possible service, which is why we thank you for sharing what you consider positive and not so positive experiences you had during your stay. We apologize for the inconveniences you may have experienced concerning the Jacuzzi and the noise around your room. Please allow us to inform you that we have already shared all of your comments with our General Management and departments involved.

We sincerely hope you can give us the opportunity of welcoming you back to our beautiful hotel to show you the improvements.

Best Regards,
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Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 19, 2012 via mobile

Amazing resort, beautiful rooms, very good drinks, super friendly staff and be sure to ask for Tito or Juan around the pool. Restaurants had great food and fast friendly service. Great view of the ocean from rooms. Will definitely be back!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, November 21, 2012
Dear Holy_shift17

Thank you for your short and fabulous review. Glad to know you felt the great service provided by our Rock staff, thanks as well for highlighting their names.

We would be happy to host you again. We will do our best to make your time a memorable experience and make sure you receive the Rock Star treatment you deserve.

Best Regards,
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saint louis
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 17, 2012

We are on our last night at the Hard Rock Vallarta. The hotel is still being upgraded, little touches here and there. The service is outstanding. I think we have a tendacy to forget about the little touches and what it would cost back in the states. The food is good but the service is better. Weddings and parties take place outside your room in the evening so it can get rather loud. My husband and I both used the spa for massages and they were both good. We did the romantic dinner on the beach, which might have been the best we meal at the resort. They definitely want you to have a good time.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, November 20, 2012
Dear paulwendy11,

While extending you a warm regard on behalf of everyone at the Hard Rock Hotel Vallarta, I would like to deeply and sincerely thank you for sharing your views and comments related to our hotel, both, with us and all readers of this important internet page.

We are glad to that we meet your expectations with our gastronomy and the romantic dinner. It is our wish to pamper our valued guests with this special service. Regarding the noise around your room, rest assured we take all yours comments with the most importance and based on such, we take the necessary steps to improve our quality and service.

We hope to have the opportunity of welcoming you back to our beautiful hotel.

LOVE ALL SERVE ALL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
5 of 5 stars Reviewed November 17, 2012

Was part of the Atlantis event from Nov 3rd-10th. This was my first time at the Hard Rock and I absolutely LOVED it. The rooms are beautiful, the pool and beach gorgeous, but what really made it great was the staff. Everyone is so nice and accommodating, especially Humberto, who not only kept the drinks coming by the pool, but always did it was a smile and fantastic energy.

We already booked to come back next year!

Room Tip: Make sure to get a room with a kingsized bed!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, November 18, 2012
Dear Shatrick22

Thanks a lot for sharing this great review with readers of this important internet site and with us at Hard Rock Hotel Vallarta. We are happy to see that overall you had an awesome time in our resort.

I will pass on a copy of your review to our staff, particularly Humberto, who went out of his way to provide you with a unique vacation experience, he will be very happy and proud of the impressions he left in you.

We are glad to know that you are already planning your next stay with us. We will do our best to make your time a memorable experience and make sure you receive the Rock Star treatment you deserve.

Best Regards,
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Seminole, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 14, 2012

Fantastic stay at Hard Rock. All inclusive, food was great, spirits were plentiful, rooms spacious and modern complete with Jacuzzi and open bar. Staff were awesome. I would recommend this Hotel to anyone that wants to be pampered and have a relaxing carefree stay.

Room Tip: Every room is same...cannot go wrong
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, November 16, 2012
Dear SeminoleSteven,

Greetings from the entire team at the Hard Rock Hotel Vallarta!

Thank you for your short and fabulous review. Glad to know you felt the great service provided by our Rock staff.

Our goal is always make every vacation an awesome sequence of wonderful rocking moments hence we are thrilled to know you had an unforgettable Hard Rock experience.

We would be delighted to roll out the red carpet for you again and deliver the Rock Star service that you deserve.

Best Regards,
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Amsterdam
Top Contributor
78 reviews 78 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 14, 2012

This was our 3rd time staying at this fabulous Nuevo Vallarta resort. The name has change and so have the names of the restaurants but basically the concepts are the same as when we first came here in 2008. The Hard Rock theme has been incorporated into the hotel and it is fun to walk around and look at the memorabilia. We were here with Atlantis Events who organized the week and the hotel staff supported the whole Atlantis team.

The rooms are spacious and well maintained. The bed is very comfortable and the sheets and pillow cases of exceptional quality. The pressure in the shower is great and the bathroom products are wonderful. Even though there is a jacuzzi in the room we never used it.

This is an "all inclusive" resort and that includes a well stocked mini-bar in the room and top shelf liquor served in the bars. The food is very good although the quality of the beef at the Brazilian grill restaurant was not of very good quality. I would recommend eating at Ciao (Italian) as we ate there numerous times and were never disappointed. The breakfast buffet offers eggs, omelets, other warm dishes including oatmeal, fresh fruit, yogurt, bread and sweets. The pizza that is made in a wood burning oven is a lovely lunch treat and a pleasant change from the very good grilled hamburgers and hot dogs. While I am not a fan of sushi the people who I spoke to who ordered this at lunch time were very happy with the quality and taste of what was served.

The pool area is very striking and the 2 adult pools are both beautiful. If you are looking for some great relaxation this is the place to sit and cool off with a plunge in the pool. The grounds are also immaculately maintained.

There is plenty of staff around and everyone is friendly and smiling and they make you feel welcome.

Room Tip: There are a limited number of rooms that have a balcony that we were lucky enough to have (most only...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, November 15, 2012
Hola RuAlAmsterdam,

It is fabulous to know you had a wonderful time alongside your group here in this heavenly scenery. Thank you so much for all your comments.

We have shared your comment about Ipanema Restaurant with our Food & Beverages Manager so he can check that the food quality is the best for our rockers.

Our goal is always make every vacation an awesome sequence of wonderful rocking moments hence we are thrilled to know you had an unforgettable Hard Rock experience.

We are ready to deck out the stage for your next visit in 2013.

Practice your rock face!!!
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Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Top resorts Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#5 On the Beach Hotel in Nuevo Vallarta
#5 Spa Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Official Description (provided by the hotel):
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children’s pool, beach volleyball court, tennis court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa®, a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo

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