We were first time mexico travelers..so I almost stalked the reviews on the site for almost a month leading up to my vacation. So I have composed my review with the utmost care, honestly and consideration for what I feel are helpful tips for others traveling to this resort. My family and I have just returned from our one week vacation at Paradise Village vacation and we can't stop talking about it. It was a truly wonderful vacation and great time for us and our two sons ages 11 & 17. Our 2 bedroom suite was more than adequate for our living needs during the week. The suite was spacious and was adequately furnished with modern decor and modern appliances. Our balcony view of the marina was very nice to wake up to each morning. The resort grounds and resort area are beautiful and immaculately maintained. The resort is literally nestled within what could be considered a gated community of sorts, which added to the private, safe and secure feeling of the resort area. I can't agree with some of the reviews that mentioned rude staff members. The staff were all extremely welcoming, friendly and accomodating. From the welcome package review with Yolanda, to excellent poolside service of Jose, to the exceptional maid service provided by Antonia - our stay was nothing but superb. There were resort activities scheduled daily for all ages to participate in. The pool and beach area were clean and neatly kept. The restaurants on site have a good variety of menu options and the food was quite tasty - a bit pricey, but well worth it. There are two spa facilities on site, one is beach front and another is located more centrally. The spa services offered are amazing and the services rendered were TOP NOTCH...very very relaxing atmosphere and very professional staff rendering the services. I had the most relaxing massages - YES more than one, that I could have ever imagined. Nearby shopping with a supermarket and other american favorites like dominios, mcdonalds,subway and starbucks were added conveniences for a few comforts of home. Some other things to note are the money conversion situation. All prices are detailed in pesos, so get ready to have your math cap on or your device's calculator handy to convert the prices from pesos to american dollars so you know exactly what you are considering paying for things. The resort does have an on site money conversion window that will convert your american money to pesos - but it will not convert any left over pesos that you dont spend back to american money upon leaving the resort. You may be best served to have money converted in waves or intermittently as you see fit. The resort requires a credit card related hold of a minimum of $250 be placed on a credit card associated with your room reservation which remains for 72hrs. This covers on site charges to the room like poolside drinks/snacks, resturants charges etc... Charges for all tours and related off site trips and such must be paid for in cash or CC(cant be charged to room). Also, despite the accomodating staff presence, there is an attitude some of the staff exhibited that could be classified as a feeling that we are obligated to tip despite the quality of the service or if what they do can even truly be considered as a service rendered. I am always mindful to tip appropriately, but also based on the service rendered. It was just very odd to experience some staff give off this obvious expectation and if you arent reaching for your pocket or wallet they look irritated or give an sorta evil eye. The check in and out process was a bit slow and inefficient. Our reservation couldnt be found upon check in. After we had called ahead and spoke to a supervisor advising of our Sunday not Saturday arrival and had confirmation sent via email advising that the staff was aware of our arrival plans. Certain computers must be used for certain activites and the computer used to check you in..must be the one used to check you out ? or used to settle out you balance before leaving, so we had to walk back and fourth between counters across form each other in the lobby area. Things like that were just abit more labor intense than we were prepared for. Hopefully they can make some simplifications with the check in and out process to make it a tad smoother. And lastly I must add one MAJOR complaint to this review. If you do not intend to buy into a timeshare arrangement, dont spend any time on your vacation attending this presentation at all- despite what you are offered. The preso- takes longer than they tell you it will take (4hrs) and at the end of ours, when we informed our sales rep "MAURO" that we were not interested in buying into any new vacation exchange program more importantly in making a $4000 down pymt on what started out as a $30,000 -point based vacation exchg program they are pitching (and thats for the low end of the exch program), he become down right RUDE, OBNOXIOUS, INSULTING and flatout IGNORANT. After having to discuss this with a mgr and after detailing the occurence two additonal times to other staff who were to give us the vouchers we were promised for sitting thru the preso- we were again subjected to yet one last sales pitch to get us to buy in..COME ON....NO does mean NO especially after the MAURO experience totally blindsided us and we were clearly agitated by the whole situation. So unless you are interested in buying into a vacation exchg program, do not even attend this pitch. It was stated to be a 90 minute preso- which ended up consuming almost 4 hrs of our morning/afternoon - while our kids waited for us to be done with things.... Just wasn't worth the aggravation. And if you take the chance and are interested to see what this programis all about- if you see the name tag MAURO come toward you with an out stretched hand...RUN don't walk the other way !!!! ..This was the only negative experience to what was an otherwise FANTASTIC VACATION !!! I have already referred family and friends to add this resort to their must do vacation list.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.