We have traveled to Cancun and Cabo and this was our first trip to PV/Riviera Nayarit and our new favorite Mexico destination. Great resort for families and younger children.
Stayed in a 2-bedroom suite with a marina view in the Coba building, which was recommended as a quieter alternative to the oceanfront rooms over the main pool. The room was nice, was very clean, and excellent maid service. Mattresses and pillows were quite hard (these should be replaced to create a more luxurious feel) and insulation between rooms to contain the noise was poor (loud flowing water noises anytime the room above us flushed their toilet).
2-bedroom suite includes a full kitchen as well as washer/dryer which was perfect for our family.
There are a lot of activity options daily, so make sure you get connected with one of the educated people wearing the pink shirts. The concierge is worthless but the pink shirt ladies know what is going on. Unfortunately, they are also the people who "kick off" the timeshare pitch process, so you'll want to get the full rundown of the activities available before you politely tell them you are not interested!
We paid for the full all inclusive for our weeklong stay. This was fantastic and I would highly recommend. There is 1 main restaurant called Tulum which serves breakfast, lunch, and dinner buffets. Kids on the all inclusive can order off the a la carte kids menu or eat the buffet which was great. Guests on the all inclusive plan can also choose to eat one dinner at Mayapan restaurant, which served the same food and slightly different ambiance. A third restaurant serves Italian fare but is not included in the all inclusive plan. In addition to the restaurant, there is an indoor bar and two outdoor beach/pool bars that seves drinks and snacks/bar food up until 10:30 at night. Very few limitations to their all inclusive plan which was excellent.
The buffet food was good but not spectacular. What made it more enjoyable was the different buffet 'theme nights' each night of the week, including Fiesta, Tropical, BBQ, and other themes buffets and shows.
Pools were great, with an activity pool that was always hopping but still very kid friendly. There are other quieter pool options as well.
Beach is fantastic, lots of palapas and boogie board and kayak rentals are free with the all inclusive plan. With the river flowing into the ocean nearby, the water was a little dirtier because of river runoff this time of year, but the beach and water were still fantastic.
Kids loved the wildlife and animal shows (tigers, parrot show, snake and crocodile show, etc).
We sat through the timeshare pitch which was a bit awkward. It lasted well beyond the promised 90 minutes which was frustrating because we had kids in tow. There were too many people involved in the process, and we were required to eat a sandwich lunch with the salesperson that was by far subpar to the buffet that we could have eaten for free in the restaurant (not impressed).
Service was excellent, from the bell men to the restaurant wait staff, the pool and beach service, to housekeeping. Everyone was very friendly and courteous and fun with the children.
I would highly recommend this as a family friendly resort, especially if you are looking for an enjoyable time without the drunk/party scene.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.