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All 23 Nuevo Vallarta hotels

Occidental Grand Nuevo Vallarta: Traveler Reviews

3.5 of 5
Paseo de los Cocoteros No. 18, Villa 8 Fracc. Nautico, Nuevo Vallarta 63732, Mexico
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Occidental Grand Nuevo Vallarta
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Ranked #7 of 23 hotels in Nuevo Vallarta
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478 reviews from our community

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BC
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Great staff, wonderful food, nice room, Timeshare people need to go”
4 of 5 stars Reviewed December 6, 2012

This is a solid 4 to 4 1/2 star hotel

Flew westjet, no cpmplaints there

Checkin was painless.

Room, put us in 538, directly in front of the elevator. I said I would give it a try for the night but would ask for a move in the moring if I couldn't handle the noise. It was too loud for me so sure enough they moved us to 112. Very nice lower floor room with patio. No complaints about this room at all. Very nice comfortable, clean, updated room. Firm yet comfy bed.

The Timeshare people. These people really ticked me off. Without me getting into a lot of deatil I'll just say they need to go. I tried to avoid them but they just wouldn't take no for an answer until I got rude. Didn't want to do that at all. It was bizzare how aggresive they were.

Food, very good.

Booze, very good.

Staff, I have never found staff as friendly and helpful as at this resort (timeshare people not included)

Beach and pool, very good, never had a problem finding a longer or grass hut to chill under.

Location, very safe with a mall across the street.

Demographic, mostly families and older folk. Not a party place at all. Very relaxing

Activities, plenty to do, Night shows were entertaining.

My only complaint is lack of balconies and the timeshare staff.

I really need a balcony so I won't return on that alone, but if you can live without a balcony and don't mind telling the timeshare people off then I would highly recommend this resort.

They are currently building a new theatre and a adult swimming pool. I was also told by a staff member that they are transferring all the lower level rooms with patio's into club member (timeshare) rooms.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask gottagetoutofhereBc about Occidental Grand Nuevo Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Beautiful resort”
5 of 5 stars Reviewed December 3, 2012

We just came back from our two weeks vacation. As soon as we arrived at Peurto Vallarta airport, West jet employees were there with their signs to show us out to the waiting bus. The resort was beautiful not too big and not too small with wonderful staff. Brenda at the front desk took care of all our request when we arrived at the hotel.The room was very spacious and clean. Laura the front desk manager was very helpful.The staff at this resort were so amazing. From Eric in the Buffet at day time , and Andriana at night time, and luis the bell boy also kudos to the entertainment staff. Vicente, Gaby, Isla and maria.
The food at the buffet was very good with a variety of meat, sea food and vegetables. Something for everyones taste. The buffet and the lobby has no air conditioning and does not need one, it is very airy.
Another thing that impressed us was the General Manager Mr. Jesus, he was always walking around and talking to the guests, and asking their opinion about the hotel. The gym was open from 6am to 11pm
and very clean. The mini bar gets stocked every other day. Make sure you book a photo session with Ivan, he does an amazing job. We are already looking forward to go back there.

Room Tip: The rooms have no balconies, so if you want one ask for the ground floor which have patios, I think...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Mrrk about Occidental Grand Nuevo Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Miguel de Allende
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Excellent value”
5 of 5 stars Reviewed December 2, 2012 via mobile

Our #1 favorite all-inclusive resort in Nuevo Vallarta. Excellent value , beautiful rooms, service is impeccable, loved the smaller property size. I only hesitate to recommend it because the secret will be out!

Stayed December 2012
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Ask K_K_SMA about Occidental Grand Nuevo Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“I don't recommend this hotel”
1 of 5 stars Reviewed December 1, 2012

This hotel supposedly has been renovated and All Inclusive but I don't know where. My room didn't have shampoo, conditioner and only one tiny bar of soap. The frig in room...nothing in it...not even a bottle of water. My only bright spot to my stay is the fact that I could make coffee in the morning.

  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
Ask PattiMacDallas about Occidental Grand Nuevo Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Occidental Grand Nuevo Vallarta, responded to this review
January 15, 2013
Dear PattiMacDallas,
Thank you for sharing your feedback with us. I’m sorry to hear about your disappointing experience. The resort was completely renovated this past year with state of the art facilities and guestrooms. We do provide guests with all the basic amenities in the rooms, including shampoo, conditioner and soap; and we stock the mini bars with bottled water, sodas and beer. These amenities are also available at the front desk. I have met with the Manager to look into why you did not receive these amenities and to ensure that all rooms have these items. We hope to have the pleasure to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chestermere
1 review
2 helpful votes 2 helpful votes
“Great staff”
5 of 5 stars Reviewed December 1, 2012

We have been to quite a few all inclusives and would rate this one the best. Beautiful property, nice beach,very good food and exceptional service with excellent and friendly staff, especially Idaly who was very friendly and helpful. I hope to go back soon and would recommend it to everyone.
The only negatives, which did not bother us too much were that the rooms did not have balconies, and there was not free intenet in the hotel.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask David L about Occidental Grand Nuevo Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Occidental Grand Nuevo Vallarta

Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Grand Nuevo Vallarta Hotel
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel
Address: Paseo de los Cocoteros No. 18, Villa 8 Fracc. Nautico, Nuevo Vallarta 63732, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Business Center Fitness Center Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotels in Nuevo Vallarta
#7 Family Hotels in Nuevo Vallarta
Price Range: $$
Hotel Class:3.5 star (3.5*)
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